--- description: Vee24 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vee24 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Vee24](/software/173701/vee24) # Vee24 Canonical: https://fr.capterra.ca/software/173701/vee24 Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/173701/vee24?page=2) > Plateforme d'engagement client en direct comprenant des fonctions de chat vocal, vidéo et textuel, de co-navigation pour le web et le mobile et de prise de rendez-vous. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Vee24? Vee24 est une plateforme d'engagement client en direct à laquelle font confiance les plus grandes marques mondiales orientées vers le consommateur. Comprend des fonctions de chat vocal, vidéo et textuel, de co-navigation pour le web et le mobile et de prise de rendez-vous. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 13 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Vee24 - **Pays**: Boston, É.-U. ## Contexte commercial - **À partir de**: 1,00 $ US - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Chromebook (ordinateur), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bosnie-Herzégovine, Bulgarie, Bélarus, Bélize, Canada, Chypre, Cité du Vatican, Costa Rica, Croatie et 69 de plus ## Fonctionnalités - Accès mobile - Analyse visuelle - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Formulaire hors ligne - Gestion de l'expérience client - Gestion des commentaires - Gestion des courriels - Géociblage - Historique des clients - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Suivi de l'engagement - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [Viber](https://fr.capterra.ca/software/180348/viber) — 4.4/5 (4059 reviews) 2. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24103 reviews) 4. [Tremendous](https://fr.capterra.ca/software/197141/tremendous-rewards) — 4.8/5 (477 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Avis ### "The ultimate tool for an unparalleled customer service experience" — 4.0/5 > **Carlos Orlando** | *22 juillet 2023* | Matériel informatique | Taux de recommandation : 9.0/10 > > **Avantages**: I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels. > > **Inconvénients**: I would like to see improved is the stability of the platform in terms of connection and performance. > > The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help. ----- ### "Perfect for what we needed" — 5.0/5 > **Zee** | *4 janvier 2023* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The product is very easy to use and user friendly. It also brings in great results > > **Inconvénients**: Can be glitchy sometimes, connection issues > > Great working with the Vee24 team. Very helpful and any issues are resolved. ----- ### "Schuh LTD" — 4.0/5 > **Dale** | *21 décembre 2022* | Vente au détail | Taux de recommandation : 7.0/10 > > **Avantages**: We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet. > > **Inconvénients**: Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential. > > Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship. ----- ### "A Seamless Service" — 4.0/5 > **Karen** | *19 décembre 2022* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: The gradual improvements has meant we can now offer a more professional and seamless service. > > **Inconvénients**: Mobile Phone view - Co-share can still be tricky to navigate. > > Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on. ----- ### "Review from Macy at Time4Sleep" — 5.0/5 > **Macy** | *3 janvier 2023* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: It is very simple to use but very effective, we do not have any problems whilst using the software. > > **Inconvénients**: The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers. > > My overall experience with Vee24 has been great ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/173701/vee24?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/173701/vee24) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées