--- description: UserTesting : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserTesting - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils UX (expérience utilisateur)](/directory/31036/ux/software) > [UserTesting](/software/173755/usertesting) # UserTesting Canonical: https://fr.capterra.ca/software/173755/usertesting Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/173755/usertesting?page=2) > UserTesting aide les organisations à créer la meilleure expérience client possible à partir des connaissances dont elles disposent. > > Conclusion : 130 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UserTesting? Équipes de produits, spécialistes du marketing, responsables de l'expérience numérique et de l'expérience client de tous les secteurs, y compris la vente au détail, les services financiers, la santé, les technologies B2B et grand public, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 130 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: UserTesting - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 250,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Analyse des recherches utilisateurs - Ciblage du public - Collecte de données multicanal - Création de prototypes - Enquêtes et feedback - Gestion des commentaires - Gestion des flux de travail - Outils de collaboration - Parcours utilisateur - Rapports et analyses - Roadmap stratégique de produits - Tableau de bord - Tests d'utilisation - Third-Party Integrations ## Intégrations (5 au total) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) ## Catégories connexes - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de test utilisateur](https://fr.capterra.ca/directory/32295/user-testing/software) - [Logiciels de gestion des produits](https://fr.capterra.ca/directory/30865/product-management/software) ## Logiciels similaires 1. [Lyssna](https://fr.capterra.ca/software/178766/usabilityhub) — 4.6/5 (86 reviews) 2. [Dovetail](https://fr.capterra.ca/software/174077/dovetail) — 4.6/5 (97 reviews) 3. [Userlytics](https://fr.capterra.ca/software/181202/userlytics) — 4.7/5 (55 reviews) 4. [TryMyUI](https://fr.capterra.ca/software/178072/trymyui) — 4.0/5 (23 reviews) 5. [XM for Strategy & Research](https://fr.capterra.ca/software/72396/strategy-and-research) — 4.7/5 (424 reviews) ## Avis ### "UserTesting" — 5.0/5 > **Utilisateur vérifié** | *9 octobre 2024* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: The fact that I can easily set up tests for users to review while also being able to review for others and make some cash on the side > > **Inconvénients**: It’s the fact that you might not qualify for even one test in a day you’ll have to keep trying > > It’s really been good I’ve earned some cash and also used it for my company ----- ### "UserTesting Review" — 4.0/5 > **James** | *28 janvier 2020* | Compagnies aériennes/Aéronautique | Taux de recommandation : 9.0/10 > > **Avantages**: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. > > **Inconvénients**: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. > > Love it and have recommended it to friends in the same field. ----- ### "Very easy to use and better than competitor platforms used." — 5.0/5 > **Alex** | *15 juin 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria. > > **Inconvénients**: The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining). > > Very positive experience, easy to use and the tests are often completed within 24-48 hours. ----- ### "Best platform for website and app testing" — 3.0/5 > **Rajnish** | *17 avril 2022* | Génie civil | Taux de recommandation : 9.0/10 > > **Avantages**: The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good. > > **Inconvénients**: The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying. > > My overall experience with Usertesting is excellent. ----- ### "Amazing tool" — 5.0/5 > **Samuel** | *10 décembre 2020* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out. > > **Inconvénients**: there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/173755/usertesting?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/173755/usertesting) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées