--- description: Telnyx Suite : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Telnyx Suite - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [Telnyx Suite](/software/173804/telnyx) # Telnyx Suite Canonical: https://fr.capterra.ca/software/173804/telnyx Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/173804/telnyx?page=2) > Telnyx fournit des services vocaux, de messagerie et d'IP pour les applications et les entreprises de communication de nouvelle génération. > > Conclusion : 195 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Telnyx Suite? Telnyx a été créé pour faire évoluer les communications en temps réel. Ces services flexibles et les prix à la carte permettent des communications économiques, quel que soit le volume, d'un bureau unique à des applications mondiales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 195 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Telnyx - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 1,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Canada, Chine, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France et 41 de plus ## Fonctionnalités - Alertes/Notifications - Audio/Video Conferencing - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Contrôles/Permissions d'accès - Enregistrement des appels - Gestion de la communication - Gestion des centres d'appel - IVR - Identification de l'appelant - Liaisons SIP - Monitoring - Rapports et statistiques - Routage automatisé - Routage des appels - Suivi des appels - VoIP ## Intégrations (12 au total) - 3CX - Asterisk - Grandstream Wave - HoduCC - HoduPBX - Linphone - Third Lane - UltraSMSScript - VICIdial - Vodia PBX - Zoiper - zenphi ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) - [Logiciels d'authentification](https://fr.capterra.ca/directory/31218/authentication/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Solutions IoT (Internet des objets)](https://fr.capterra.ca/directory/31016/iot/software) ## Logiciels similaires 1. [Wildix](https://fr.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 2. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) 5. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) ## Avis ### "Powerful APIs Backed by Even Better Support" — 5.0/5 > **Jagsharan Preet** | *3 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: The best part about Telnyx is the quality of their technical support. We were implementing their WebRTC JS SDK for in-browser calling, and their team was instrumental in getting us past a major roadblock. The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly. Their API is robust, but it's the support that makes it usable. > > **Inconvénients**: The primary challenge was that some of the public-facing documentation and CDN links for the WebRTC SDK were outdated. This led to a lot of initial frustration and wasted time trying to debug a ReferenceError that was ultimately caused by a broken link. Improving documentation maintenance would make the initial developer experience much smoother. > > We are integrating Telnyx's voice and WebRTC capabilities into our platform to allow our users to make calls directly from their browser. While the feature set and API capabilities are extensive, we encountered some significant hurdles during the WebRTC implementation, primarily due to outdated documentation and broken links for their JS SDK. This is where the Telnyx team truly shined. We reached out to support, and the response was not only fast but technically precise. They immediately provided the correct, working CDN links and information that unblocked our development after we had been stuck for some time. While the initial setup had its challenges, the quality of their support team gives us immense confidence in Telnyx as a long-term partner. It's clear they have a knowledgeable team ready to back up their powerful APIs. For any business that needs reliable telecom infrastructure with the safety net of excellent support, Telnyx is a top-tier choice. ----- ### "Great service" — 5.0/5 > **Jody** | *28 janvier 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I've been utilizing Telnyx for several years now as part of some home developed applications, but recently we've launch a new platofrm that takes advantage of Telnyx Global IOT network, I had an issue updating the email associated to the account and \[sensitive content hidden\] was able to resolve my issue in about an hour. > > **Inconvénients**: Sometimes I run into issues which have self service options for, but the self-service options just don't work for some reason. But the support is usually quick to be able to assist with making whatever changes are needed ----- ### "Good Product, Amazing Support and good Developer API" — 5.0/5 > **Félix** | *14 octobre 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Telnyx was very easy to setup, offered a competitive pricing for SMS, a very responsive customer support, great dashboard and a comprehensive API access with proper documentation > > **Inconvénients**: The analytics can sometimes be a little hard to get around at first, but there is no missing features. > > Great overall experience, the onboarding has been smooth and switch our operations from Twilio has been a plus. The team is always there to help with issues, regarding either features or Compliance. ----- ### "Affordable Messaging with a Steeper Ramp-Up" — 4.0/5 > **william** | *20 mai 2025* | Médias de diffusion | Taux de recommandation : 6.0/10 > > **Avantages**: Telnyx has a compelling pricing model that makes it a strong long-term option for messaging, and the platform has been smooth since. Be ready for a few speed bumps, but the savings are real once you're up and running. > > **Inconvénients**: but the onboarding process was noticeably clunkier than Twilio. Compliance approval dragged on, and we faced immediate issues with all outbound messages being rejected. Support responded with generic replies at first, which prolonged resolution. Eventually, it was fixed — ----- ### "Awful customer service" — 1.0/5 > **James** | *8 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Their service and API design is well thought out. > > **Inconvénients**: Support is nonexistent. Their buggy know-your-customer flow locked me out of my two-year-old account, which had no suspicious activity whatsoever. Their phone line told me to email them, then hung up on me. They didn't respond to two emails after more than a week, and when I found a phone tree option that got me a person, they gave me wrong information. It took ten more emails to support, Cc:ing their \[sensitive content hidden\] each time, to get my numbers ported out - and they refused to waive their port out fees, which other providers rarely charge in the first place. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/173804/telnyx?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/173804/telnyx) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées