--- description: Customerly : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customerly - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Customerly](/software/173977/customerly) # Customerly Canonical: https://fr.capterra.ca/software/173977/customerly Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/173977/customerly?page=2) > Meilleur logiciel de cycle de vie client : support, automatisation et opinion. > > Conclusion : 70 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Customerly? Customerly aide plus de 3 000 entreprises dans le monde entier à acquérir, automatiser et fidéliser leurs clients. Propriétaires SaaS, agences web, distributeurs et entreprise locale utilise Customerly tous les jours. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 70 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Customerly - **Pays**: Letterkenny, Irlande - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien - **Pays disponibles**: Allemagne, Chine, Irlande, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Analyse des campagnes - Automatisation du marketing - Champs personnalisables - Clavardage et messagerie - Clavardage proactif - Détection de la langue - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des abonnés - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des modèles - Historique des clients - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Marketing par courriel - Messagerie client en temps réel - Messagerie instantanée - Mobile Optimization - Modèles personnalisables - Outils de collaboration - Planification des campagnes - Portail libre-service - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Segmentation de la clientèle - Stratégie de marque personnalisable - Suivi des conversions - Suivi des courriels - Support client - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage - Éditeur WYSIWYG ... et 16 fonctionnalités supplémentaires ## Intégrations (3 au total) - LeadsBridge - WordPress - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Very good for everyday use." — 4.0/5 > **Jeremiah** | *29 décembre 2024* | Divertissement | Taux de recommandation : 8.0/10 > > **Avantages**: The live chat functions very well and the UI is easy to get used to. > > **Inconvénients**: Nothing Major to note as no cons are actively present during my usage. > > Overall experience has been satisfactory. ----- ### "Amazing perfect experience\!" — 5.0/5 > **Sergios** | *28 mars 2023* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software\!\! > > **Inconvénients**: Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations. > > Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate. ----- ### "Customerly does a lot of things well" — 5.0/5 > **Laurentiu** | *27 mars 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive. > > **Inconvénients**: There are no significant issues, only a few features missing that we used in previous software. > > After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level. ----- ### "Got sick to plans and prices changes" — 1.0/5 > **Federico** | *26 novembre 2020* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities. > > **Inconvénients**: We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs > > We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom. ----- ### "Hands-down the best customer support app" — 4.0/5 > **Marco** | *29 novembre 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly. > > **Inconvénients**: I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/173977/customerly?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/173977/customerly) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées