--- description: Ooma Office : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ooma Office - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [Ooma Office](/software/174109/ooma-office) # Ooma Office Canonical: https://fr.capterra.ca/software/174109/ooma-office Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/174109/ooma-office?page=2) > Profitez de toutes les fonctionnalités dont vous avez besoin dans un système téléphonique, comme une grande entreprise, mais au tarif d'une petite entreprise. > > Conclusion : 248 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ooma Office? Petites et moyennes entreprises. Idéal pour les entreprises familiales, les prestataires de soins de santé locaux ou toute autre activité principale. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 248 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Ooma - **Pays**: Sunnyvale, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 19,95 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Automated Attendant - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Fichiers audio et vidéo bidirectionnels - Gestion des centres d'appel - IVR - Liaisons SIP - Messagerie SMS - Messagerie vocale - PBX - Routage des appels - Suivi des appels - Transfert d’appel - VoIP ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (866 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (322 reviews) 3. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1202 reviews) ## Avis ### "Good product, handy if you are travelling" — 5.0/5 > **Tom** | *15 octobre 2024* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: The app which allows you to make calls from your desktop anywhere in the world > > **Inconvénients**: Voicemail doesn't always record or transcribe properly > > Overall a good experience. Customer service is always helpful ----- ### "The free trial is a scam" — 1.0/5 > **Jordan** | *15 octobre 2024* | Assurance | Taux de recommandation : 0.0/10 > > **Avantages**: The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors. > > **Inconvénients**: The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product. You only get 2 phone lines to call from and each additional line you want to add is an extra $15 charge. It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15". I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v They claim to have 24/7 customer service line dedicated to be able to assist users at anytime. In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone about my frustration about the additional phone lines being charged. I would be told that they couldn't do anything as I am calling non-office hours they are only open from 9am-7pm EST anytime after that you will reach someone that is located in The Philippines and they can't deal with cancellations or refunds. > > With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable) and then your 14 day free-trial starts. There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to test out the product. I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all. I told him I needed the application to be able to have different area codes when I call because I do business in different Provinces and States in Canada and USA. I told him how I was switching from using five9 and Kixie and he was very adamant that Ooma does the same exact thing but a lot cheaper. Once I activated the account and started testing it out I called their 24/7 customer service line to ask about how to change the number to match the area code to the Province or State I am calling to. She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code. She had specified to me that it would not charge me anything and that I could add as many additional phone numbers with different area codes as I wanted to. I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything. After multiple calls and multiple hours of waiting and arguing with them about wanting my money back. I did eventually speak to someone that did say they were able to process my refund and to cancel my service. If your line of work is okay with just having one number for business and then one for an office line. Then Ooma would be a good choice for you just based off the price point. ----- ### "Music On Hold Matters" — 5.0/5 > **Keith** | *13 octobre 2024* | Vente en gros | Taux de recommandation : 10.0/10 > > **Avantages**: Answer the call in the office or on the APP, same great quality. Never miss a call. > > **Inconvénients**: The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. > > We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. ----- ### "Save with Ooma" — 5.0/5 > **Eajaz** | *11 octobre 2024* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use with lots of features/addons > > **Inconvénients**: Internet is needed for it to work.You can be offline during outages. ----- ### "A real game changer." — 5.0/5 > **Scott** | *30 novembre 2023* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line. > > **Inconvénients**: No issues with their service and easy on the budget especially when starting out. > > Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/174109/ooma-office?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/174109/ooma-office) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées