--- description: Hatch : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hatch - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Hatch](/software/174914/hatch) # Hatch Canonical: https://fr.capterra.ca/software/174914/hatch Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/174914/hatch?page=2) > SMS, e-mails et appels téléphoniques bidirectionnels avec automatisation pour le secteur de l'amélioration de la maison. > > Conclusion : 39 utilisateurs lui ont donné la note de **3.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Hatch? Hatch est conçu pour les entrepreneurs en rénovation résidentielle et leur permet de gérer et d'automatiser toutes leurs communications avec les propriétaires dans un même espace de travail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.6/5** | 39 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Hatch - **Pays**: Richmond, É.-U. - **Fondé**: 2016 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Campagnes de drip marketing - Communication multicanal - Gestion des campagnes - Gestion des centres d'appel - Gestion des pipelines - Intelligence conversationnelle - Mesure des performances - Personnalisation - Qualification de leads - Suivi des interactions - Third-Party Integrations ## Intégrations (2 au total) - ServiceTitan - improveit 360 ## Ressources d'aide - Service client/courriel - Base de connaissances - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de lead nurturing](https://fr.capterra.ca/directory/31563/lead-nurturing/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Easy messaging to clients" — 5.0/5 > **Rachel** | *17 décembre 2025* | Construction | Taux de recommandation : 7.0/10 > > **Avantages**: Easy of texting or calling clients. The automated campaigns are really easy to use/set up. Once you have a campaign set up, the system works on it's own to pick which clients get launched into the campaign, and when to call them based off of your set up for the campaign. Being able to send texts, emails, calls and VCM drops.. > > **Inconvénients**: There is no file system for old campaigns, just delete or Archive but you aren't able to archive at the user level. > > Hatch has been very helpful in sales, sales follow up and speed to lead inquiry's. Making sure that the client is responded to quickly ----- ### "Hatch review" — 5.0/5 > **Drew** | *25 avril 2023* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: Built in API to connect our existing CRM system to Hatch in order to build automations that start campaigns in the background automatically. > > **Inconvénients**: The boards can get a bit overwhelming and messy without much visual customization. > > Been using Hatch for about a month now and getting a very strong response rate from our customers. It is helping to revitalize stale project communciation, and better maintain existing communcations to close more projects. ----- ### "Terrible Product and Leadership Team" — 1.0/5 > **Utilisateur vérifié** | *18 décembre 2025* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. Massive waste of money. I can’t stress enough that nobody should be using this product if they’re trying to get any sort of value for their money. > > **Inconvénients**: Do not use this product. It does not increase sit rates, the AI isn’t great and they do not stand behind their product. > > I would never recommend anybody to use this software. We were told that we could expect an increase of 15% in our appointment sit rates, we didn’t see any increase, spent 15 grand on the software, and they wouldn’t give us any sort of rebate for wildly missing the mark. ----- ### "Hatch is a great marketing tool for business owners." — 4.0/5 > **Krystina** | *6 janvier 2025* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: I enjoy that you are able to send marketing messages to a vast amount of customers at the same time. The layout of everything is simple and easy to understand. > > **Inconvénients**: I do not like the updated switchboard - it is a bit of a learning curve. Sometimes there is a delay in sending messages. > > Overall, mine and my team's experience with Hatch has been pleasant. ----- ### "Hatch Missed the Mark – Poor Integration and Weak Results" — 2.0/5 > **Rami** | *17 juillet 2025* | Construction | Taux de recommandation : 1.0/10 > > **Avantages**: Hatch had a clean interface and a good concept—automating follow-ups across text, email, and voicemail could’ve been really useful if fully functional. > > **Inconvénients**: What we liked least about Hatch was the lack of reliable integrations and support. The system never synced properly with \[sensitive content hidden\] (Angi Leads), which was a key part of our lead pipeline. On top of that, support was slow to respond and often didn’t provide clear solutions. The whole experience felt like we were beta testing rather than using a polished product. > > We gave Hatch a shot hoping to streamline our lead follow-up process, but it ended up being more of a hassle than a help. The onboarding lacked structure, and we had to chase down support just to get basic answers. One of the biggest letdowns was that Hatch never successfully connected with \[sensitive content hidden\] (Angi Leads), which was a critical part of our workflow. Despite multiple follow-ups, the integration was never resolved, costing us valuable leads. The platform itself felt clunky, and the automation sequences didn’t perform as promised. We saw no significant lift in conversions, and the AI personalization features felt generic and ineffective. Bottom line – Hatch overpromised and underdelivered. We expected a turnkey solution and instead got a disjointed system with poor support. Would not recommend unless major improvements are made. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/174914/hatch?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/174914/hatch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées