--- description: Grasshopper : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasshopper - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Grasshopper](/software/175002/grasshopper) # Grasshopper Canonical: https://fr.capterra.ca/software/175002/grasshopper Page : 1/16\ Suivant: [Page suivante](https://fr.capterra.ca/software/175002/grasshopper?page=2) > Obtenez un numéro de téléphone idéal pour votre petite entreprise et faites du monde votre bureau avec le système de téléphonie virtuel Grasshopper. > > Conclusion : 360 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Grasshopper? Le système téléphonique virtuel Grasshopper répond efficacement aux besoins des propriétaires d'entreprises indépendantes et de petites entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 360 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: GoTo - **Pays**: Orem, É.-U. - **Entreprise fondée en**: 2003 ## Contexte commercial - **À partir de**: 14,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automated Attendant - Collaboration entre plusieurs utilisateurs - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Extensions virtuelles - Gestion des centres d'appel - Gestion des contacts - Groupes d'appel - IVR - Journalisation des appels - Messagerie SMS - Messagerie vocale - PBX - Rapports et analyses - Routage des appels - Suivi des appels - Transfert d’appel - VoIP ## Intégrations (2 au total) - Google Voice - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Systèmes d'autocommutateur téléphonique privé](https://fr.capterra.ca/directory/31102/cloud-pbx/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (364 reviews) 3. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) 4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Avis ### "Reliable Business Phone System That Keeps Our Team Connected" — 5.0/5 > **George** | *11 novembre 2025* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. > > **Inconvénients**: The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. > > Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. ----- ### "Quality of app is no longer good" — 1.0/5 > **David** | *11 mai 2025* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: It was a fine until a couple of months ago. I had no issue before. > > **Inconvénients**: They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked ----- ### "BUYER BEWARE" — 1.0/5 > **Krista** | *3 mars 2025* | Relations publiques et communications | Taux de recommandation : 0.0/10 > > **Avantages**: NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages. > > **Inconvénients**: They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package. > > Would not recommend this company to anyone looking for a phone service. To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company. Scam artists. ----- ### "An affordable and excellent option for a business number that allows for easy client management" — 5.0/5 > **Rachael** | *5 février 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well. > > **Inconvénients**: There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time. > > Overall a very positive experience due to the functionality and ease of use in relation to cost. ----- ### "Grasshopper is an Amazing Tool for Entrepreneurs" — 4.0/5 > **Alexandra** | *25 novembre 2015* | Design > > **Avantages**: Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: \*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot \*Create a ton of extensions \*Mobile App is really helpful - you can dial out using your vanity number \*Voicemails delivered to your inbox or listed to them over the mobile app \*Call screening (personal favorite, so I can truly decide if I want to take that call or not\!) \*Time Zone setup for users that are maybe on a different coast then you (we use this currently) > > **Inconvénients**: Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier. > > We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well. ----- Page : 1/16\ Suivant: [Page suivante](https://fr.capterra.ca/software/175002/grasshopper?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/175002/grasshopper) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées