--- description: Grasshopper : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasshopper - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Grasshopper](/software/175002/grasshopper) # Grasshopper Canonical: https://fr.capterra.ca/software/175002/grasshopper Page : 1/16\ Suivant: [Page suivante](https://fr.capterra.ca/software/175002/grasshopper?page=2) > Obtenez un numéro de téléphone idéal pour votre petite entreprise et faites du monde votre bureau avec le système de téléphonie virtuel Grasshopper. > > Conclusion : 358 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Grasshopper? Le système téléphonique virtuel Grasshopper répond efficacement aux besoins des propriétaires d'entreprises indépendantes et de petites entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 358 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: GoTo - **Pays**: Orem, É.-U. - **Entreprise fondée en**: 2003 ## Contexte commercial - **À partir de**: 14,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automated Attendant - Collaboration entre plusieurs utilisateurs - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Extensions virtuelles - Gestion des centres d'appel - Gestion des contacts - Groupes d'appel - IVR - Journalisation des appels - Messagerie SMS - Messagerie vocale - PBX - Rapports et analyses - Routage des appels - Suivi des appels - Transfert d’appel - VoIP ## Intégrations (2 au total) - Google Voice - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Systèmes d'autocommutateur téléphonique privé](https://fr.capterra.ca/directory/31102/cloud-pbx/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (871 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (330 reviews) 3. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) 5. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) ## Avis ### "Quality of app is no longer good" — 1.0/5 > **David** | *11 mai 2025* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: It was a fine until a couple of months ago. I had no issue before. > > **Inconvénients**: They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked ----- ### "Reliable Business Phone System That Keeps Our Team Connected" — 5.0/5 > **George** | *11 novembre 2025* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. > > **Inconvénients**: The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. > > Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. ----- ### "BUYER BEWARE" — 1.0/5 > **Krista** | *3 mars 2025* | Relations publiques et communications | Taux de recommandation : 0.0/10 > > **Avantages**: NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages. > > **Inconvénients**: They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package. > > Would not recommend this company to anyone looking for a phone service. To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company. Scam artists. ----- ### "An affordable and excellent option for a business number that allows for easy client management" — 5.0/5 > **Rachael** | *5 février 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well. > > **Inconvénients**: There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time. > > Overall a very positive experience due to the functionality and ease of use in relation to cost. ----- ### "Not Worth it" — 1.0/5 > **Utilisateur vérifié** | *11 août 2024* | Médecine douce | Taux de recommandation : 0.0/10 > > **Avantages**: I like the that you can track calls, voicemails, etc on the app. > > **Inconvénients**: The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data. > > I used this app so that I could continue using my personal phone, and this would provide me an additional line. The calls are supposed to come up as grasshopper calls. They didn't always. Sometimes the calls wouldn't ring on my phone and show up on the app later as a missed call. I lost potential clients due to this. Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it. It continued to happen after the fact. No refund. When I cancelled 10 days into the monthly cycle they wouldn't offer me a pro-rated refund on the days not used, but stated they would have to cancel on that very day. I had to fight to get the refund for the remaining 20 days I would not have the service. ----- Page : 1/16\ Suivant: [Page suivante](https://fr.capterra.ca/software/175002/grasshopper?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/175002/grasshopper) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées