---
description: SnapSupport : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SnapSupport - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de maintenance des équipements](/directory/30103/equipment-maintenance/software) > [SnapSupport](/software/175391/snapsupport)

# SnapSupport

Canonical: https://fr.capterra.ca/software/175391/snapsupport

> Une application d'intervention sur le terrain en temps réel qui assure le lien entre les techniciens de maintenance sur site et les spécialistes produits de leur entreprise lors des rendez-vous de service.
> 
> Conclusion : 4 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise SnapSupport?

Une solution cloud de gestion des interventions qui aide les entreprises à collaborer avec leurs équipes d'intervention via une assistance à distance et à gérer les tâches, la planification de la maintenance, les ordres de travail et plus encore via des applications mobiles.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 4 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: SnapSupport
- **Pays**: Sunnyvale, É.-U.
- **Fondé**: 2017

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Accès mobile
- Chat en temps réel
- Clavardage et messagerie
- Dépannage
- Enregistrement de session
- Gestion des expéditions
- Gestion des ordres de travail
- Gestion des tâches
- Outils de collaboration
- Partage d'écran
- Partage des fichiers
- Planification
- Planification de la maintenance

## Intégrations (2 au total)

- SAP Business One
- Salesforce Sales Cloud

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de maintenance des équipements](https://fr.capterra.ca/directory/30103/equipment-maintenance/software)

## Catégories connexes

- [Logiciels de maintenance des équipements](https://fr.capterra.ca/directory/30103/equipment-maintenance/software)
- [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software)
- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)

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2. [EyeOnTask](https://fr.capterra.ca/software/180409/eye-on-task) — 4.8/5 (72 reviews)
3. [Blitzz](https://fr.capterra.ca/software/156773/blitzz) — 4.7/5 (20 reviews)
4. [Wrike](https://fr.capterra.ca/software/76113/wrike) — 4.4/5 (2887 reviews)
5. [Einpix](https://fr.capterra.ca/software/174722/einpix) — 5.0/5 (12 reviews)

## Avis

### "SnapSupport - A must for a Field Service environment" — 4.0/5

> **Sakthi Ragunathan** | *17 avril 2019* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: Easy customization according to your environment.
Swift response on support requests
> 
> **Inconvénients**: Android application could be more better.
> 
> SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance.
The new AI feature is interesting.
Overall a productive application and a real value for money.

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### "SnapSupport Review" — 4.0/5

> **Steve** | *11 août 2018* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: The ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.
> 
> **Inconvénients**: The performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.
> 
> SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.

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### "revieew so fat" — 4.0/5

> **Paul** | *17 avril 2019* | Télécommunications | Taux de recommandation : 7.0/10
> 
> **Avantages**: allows field techs to upload in real time completed work in a template to be saved in PDF form. 
works on all platforms
The development team is helpful and quick to respond to issues
> 
> **Inconvénients**: pdfs don't save with a title of the Document
the chat function is clunky
alerts don't always work
cant generate PDFs from the mobile app
issues with crashing and freezing during at end of uploads
> 
> good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs

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### "We use the snapsupport platform to handle support & troubleshooting for our ongoing projects." — 5.0/5

> **Ahmed** | *22 juillet 2018*
> 
> **Avantages**: Mobile app, image \& video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues.
> 
> **Inconvénients**: Notifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/175391/snapsupport)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/175391/snapsupport> |
| de-AT | <https://www.capterra.at/software/175391/snapsupport> |
| de-CH | <https://www.capterra.ch/software/175391/snapsupport> |
| en | <https://www.capterra.com/p/175391/SnapSupport/> |
| en-AE | <https://www.capterra.ae/software/175391/snapsupport> |
| en-AU | <https://www.capterra.com.au/software/175391/snapsupport> |
| en-CA | <https://www.capterra.ca/software/175391/snapsupport> |
| en-GB | <https://www.capterra.co.uk/software/175391/snapsupport> |
| en-IE | <https://www.capterra.ie/software/175391/snapsupport> |
| en-IL | <https://www.capterra.co.il/software/175391/snapsupport> |
| en-IN | <https://www.capterra.in/software/175391/snapsupport> |
| en-NZ | <https://www.capterra.co.nz/software/175391/snapsupport> |
| en-SG | <https://www.capterra.com.sg/software/175391/snapsupport> |
| en-ZA | <https://www.capterra.co.za/software/175391/snapsupport> |
| es | <https://www.capterra.es/software/175391/snapsupport> |
| es-AR | <https://www.capterra.com.ar/software/175391/snapsupport> |
| es-CL | <https://www.capterra.cl/software/175391/snapsupport> |
| es-CO | <https://www.capterra.co/software/175391/snapsupport> |
| es-CR | <https://www.capterra.co.cr/software/175391/snapsupport> |
| es-DO | <https://www.capterra.do/software/175391/snapsupport> |
| es-EC | <https://www.capterra.ec/software/175391/snapsupport> |
| es-MX | <https://www.capterra.mx/software/175391/snapsupport> |
| es-PA | <https://www.capterra.com.pa/software/175391/snapsupport> |
| es-PE | <https://www.capterra.pe/software/175391/snapsupport> |
| fr | <https://www.capterra.fr/software/175391/snapsupport> |
| fr-BE | <https://fr.capterra.be/software/175391/snapsupport> |
| fr-CA | <https://fr.capterra.ca/software/175391/snapsupport> |
| fr-LU | <https://www.capterra.lu/software/175391/snapsupport> |

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