---
description: Nextiva : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nextiva - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva)

# Nextiva

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> Nextiva est un système téléphonique d'entreprise doté de super-pouvoirs : PBX cloud combiné à des fonctions de vidéoconférence, fenêtres d'appel, application mobile, enregistrement des appels et plus encore.
> 
> Conclusion : 919 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Nextiva?

Les entreprises qui ont besoin d'un système de téléphonie d'entreprise robuste, sécurisé et fiable qui fonctionne sur tous les appareils et qui comprend des fonctionnalités avancées telles que la visioconférence, l'application mobile, l'enregistrement des appels, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 919 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Nextiva
- **Pays**: Scottsdale, É.-U.
- **Entreprise fondée en**: 2008

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Automated Attendant
- Benchmarking
- Bibliothèque de questions
- Chat en temps réel
- Clavardage et messagerie
- Clavardage proactif
- Collaboration entre plusieurs utilisateurs
- Collecte de réponses hors ligne
- Conférences
- Contrôles/Permissions d'accès
- Créateur d'enquêtes
- Distribution multicanal
- Employee Coaching Tools
- Enquêtes clients
- Enregistrement des appels
- Filtrage d'appels
- Formulaire hors ligne
- Gestion de contenu
- Gestion de l'expérience client
- Gestion de la qualité
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des listes d'attente
- Gestion des objectifs
- Gestion des performances
- IVR
- Importation et exportation de données
- Interface d'agent
- Live Results Sharing
- Marketing par courriel
- Messagerie client en temps réel
- Modèles personnalisables
- Notes et commentaires
- Outils de collaboration
- PBX
- Planification des appels
- Planification des publications
- Rapports et analyses
- Rapports personnalisables
- Rapports sur les appels
- Reconnaissance des employés
- Routage automatisé
- Routage des appels
- Sondage en ligne
- Suivi des appels
- Suivi des plaintes
- Tableau de bord
- Tableau de bord d'activités

... et 28 fonctionnalités supplémentaires

## Intégrations (19 au total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... et 4 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Support téléphonique

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels d'audioconférence](https://fr.capterra.ca/directory/32919/audio-conferencing/software)
- [Logiciels pour études de marché](https://fr.capterra.ca/directory/10041/market-research/software)
- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)
- [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software)

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3. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews)
4. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (467 reviews)
5. [Zoom Phone](https://fr.capterra.ca/software/208535/zoom-phone) — 4.5/5 (244 reviews)

## Avis

### "the worst one out there" — 1.0/5

> **Everett** | *12 août 2025* | Construction | Taux de recommandation : 0.0/10
> 
> **Avantages**: VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market
> 
> **Inconvénients**: unreliable connectivity. Users will often have to sign in and out of the app.
Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.
> 
> POOR\! customer support is none existent.

-----

### "Nextiva Support Great At Passing The Buck" — 1.0/5

> **Gilbert** | *29 mai 2025* | Immobilier | Taux de recommandation : 0.0/10
> 
> **Avantages**: So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva.
> 
> **Inconvénients**: Extremely poor customer support.  No one seems to know what they are doing.  One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.
> 
> I was charged $39 upfront the moment an account was setup.  It has been 3 weeks and I still am not able to text.  I dealt with support for an hour on this issue why my SMS registration.  At the end of our conversation he said it was an internal matter and will be corrected at their end.  Well, apparently that was completely false.  They sent me an email that unless I respond the case number will be closed.  Nothing was done.  I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me.

-----

### "Amazing product" — 4.0/5

> **Hemang** | *11 décembre 2024* | Comptabilité | Taux de recommandation : 7.0/10
> 
> **Avantages**: The features and easiness is great for users
> 
> **Inconvénients**: The price is not in affordable price range
> 
> The great product and features for making day easier

-----

### "Great VOIP Solution" — 5.0/5

> **Steven** | *23 octobre 2024* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy to set up, maintain and use. Full featured. Little (if no) downtime.
> 
> **Inconvénients**: Mobile app is getting better, but could use improvements.
> 
> Excellent service and support. Never experienced downtime.

-----

### "Great communication tool with good customer service." — 5.0/5

> **Suzi** | *24 avril 2023* | Semi-conducteurs | Taux de recommandation : 9.0/10
> 
> **Avantages**: Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.
> 
> **Inconvénients**: Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.
> 
> On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/175788/nextiva)

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