---
description: Nextiva : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nextiva - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva)

# Nextiva

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> Nextiva est un système téléphonique d'entreprise doté de super-pouvoirs : PBX cloud combiné à des fonctions de vidéoconférence, fenêtres d'appel, application mobile, enregistrement des appels et plus encore.
> 
> Conclusion : 914 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Nextiva?

Les entreprises qui ont besoin d'un système de téléphonie d'entreprise robuste, sécurisé et fiable qui fonctionne sur tous les appareils et qui comprend des fonctionnalités avancées telles que la visioconférence, l'application mobile, l'enregistrement des appels, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 914 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Nextiva
- **Pays**: Scottsdale, É.-U.
- **Fondé**: 2008

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Accès mobile
- Automate d'appel
- Automated Attendant
- Automatisation des processus et flux de travail
- Chat en temps réel
- Clavardage et messagerie
- Clavardage proactif
- Collaboration entre plusieurs utilisateurs
- Communication multicanal
- Conférences
- Contrôles/Permissions d'accès
- Créateur d'enquêtes
- Distribution automatique des appels
- Distribution multicanal
- Employee Coaching Tools
- Enregistrement des appels
- Fichiers audio et vidéo bidirectionnels
- Gestion de contenu
- Gestion de l'expérience client
- Gestion de la qualité
- Gestion des commentaires
- Gestion des enquêtes et sondages
- Gestion des objectifs
- IVR
- Interface d'agent
- Journalisation des appels
- Liaisons SIP
- Live Results Sharing
- Marketing par courriel
- Messagerie client en temps réel
- Messagerie vocale
- Modèles personnalisables
- Notes et commentaires
- Outils de collaboration
- PBX
- Partage des fichiers
- Planification des publications
- Rapports personnalisables
- Rapports sur les appels
- Reconnaissance des employés
- Relevé et historique des chats
- Routage automatisé
- Routage des appels
- Sondage en ligne
- Suivi des appels
- Suivi des médias sociaux
- Suivi des plaintes
- Tableau de bord
- Tableau de bord d'activités
- VoIP

... et 28 fonctionnalités supplémentaires

## Intégrations (19 au total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... et 4 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Support téléphonique

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels d'audioconférence](https://fr.capterra.ca/directory/32919/audio-conferencing/software)
- [Logiciels pour études de marché](https://fr.capterra.ca/directory/10041/market-research/software)
- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)
- [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software)

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3. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews)
4. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
5. [Telnyx Suite](https://fr.capterra.ca/software/173804/telnyx) — 4.8/5 (195 reviews)

## Avis

### "Amazing product" — 4.0/5

> **Hemang** | *11 décembre 2024* | Comptabilité | Taux de recommandation : 7.0/10
> 
> **Avantages**: The features and easiness is great for users
> 
> **Inconvénients**: The price is not in affordable price range
> 
> The great product and features for making day easier

-----

### "the worst one out there" — 1.0/5

> **Everett** | *12 août 2025* | Construction | Taux de recommandation : 0.0/10
> 
> **Avantages**: VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market
> 
> **Inconvénients**: unreliable connectivity. Users will often have to sign in and out of the app.
Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.
> 
> POOR\! customer support is none existent.

-----

### "Nextiva Support Great At Passing The Buck" — 1.0/5

> **Gilbert** | *29 mai 2025* | Immobilier | Taux de recommandation : 0.0/10
> 
> **Avantages**: So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva.
> 
> **Inconvénients**: Extremely poor customer support.  No one seems to know what they are doing.  One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.
> 
> I was charged $39 upfront the moment an account was setup.  It has been 3 weeks and I still am not able to text.  I dealt with support for an hour on this issue why my SMS registration.  At the end of our conversation he said it was an internal matter and will be corrected at their end.  Well, apparently that was completely false.  They sent me an email that unless I respond the case number will be closed.  Nothing was done.  I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me.

-----

### "Great VOIP Solution" — 5.0/5

> **Steven** | *23 octobre 2024* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy to set up, maintain and use. Full featured. Little (if no) downtime.
> 
> **Inconvénients**: Mobile app is getting better, but could use improvements.
> 
> Excellent service and support. Never experienced downtime.

-----

### "Nextiva is amazing" — 5.0/5

> **Ginna** | *28 juillet 2025* | Cabinet d'avocats | Taux de recommandation : 8.0/10
> 
> **Avantages**: I like the flexibility of the product.  It can be used to text, call, record calls, voicemail and generally use to communicate.
> 
> **Inconvénients**: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it.
> 
> Have used Nextiva for years. Faxing.  Voicemail.  Texting.  A one stop shop that we use daily.  I can't imagine operating our business without it.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/175788/nextiva)

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