--- description: Campspot : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Campspot - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de campings](/directory/31059/campground-management/software) > [Campspot](/software/176517/campspot) # Campspot Canonical: https://fr.capterra.ca/software/176517/campspot Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/176517/campspot?page=2) > Puissant système de gestion des réservations de camping et de parking avec des fonctionnalités de génération de revenus et un des meilleurs supports client inclus. > > Conclusion : 89 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Campspot? L'éditeur travaille en partenariat avec des parcs de véhicules de loisir, des terrains de camping, des glamping resorts, des groupes multipropriétés, des festivals, des parcs municipaux et de conté, des foires, des marinas, etc., aux États-Unis et au Canada. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 89 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Rezplot Systems - **Pays**: Grand Rapids, É.-U. - **Fondé**: 2015 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Carte du site - Entrée et sortie des invités - Facturation des fournisseurs eau/gaz/électricité - Gestion des calendriers - Gestion des employés - Gestion des réservations - Gestion des réservations de site - Point de vente (PDV) - Rapports et analyses - Réservation en ligne - Réservations de groupe - Réservations en ligne - Support client - Traitement des paiements ## Intégrations (8 au total) - BnBerry - HubSpot Content Hub - HubSpot Marketing Hub - Mailchimp - RoverPass - Slice - Unifocus - Vrbo ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de campings](https://fr.capterra.ca/directory/31059/campground-management/software) ## Catégories connexes - [Logiciels de gestion de campings](https://fr.capterra.ca/directory/31059/campground-management/software) - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Logiciels similaires 1. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) 3. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1126 reviews) 4. [ResNexus](https://fr.capterra.ca/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 5. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5748 reviews) ## Avis ### "Campspot customer service sadly no longer exists" — 1.0/5 > **Becky** | *28 janvier 2026* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Easy to use software for our campground (85 sites), online bookings relatively simple for guest use. Staff find it easy, simple learning curve. > > **Inconvénients**: Customer service is terrible, 5-7 day response time, if we do get a response, it is not complete/helpful, and we have to draft same question/emails again. We have lost trust in Campspot that if we need help or assistance with any kind of set up, issues, it won't be there for us. The price goes up every year and the customer service (which we really need only a few times/year) has declined completely. We pay thousands/year for this software and the value is no longer there for us with this lack of support. We don't need support often, just with our seasonal set up, and this year especially we have been ghosted when we have reached out with some basic set up questions. > > Our campground has used Campsot for 5.5 years. Support was great for the first few years, and we were really happy with the software and customer service, but over the last 2 years especially it has declined completely, to almost zero support. It has been a shock for us and our staff, and quite nerve wracking not having assistance when needed. On average when we email the support line it is a 5-7 day response time and then if we get a response it is barely helpful, and the thread is dropped by the support team, with no proper answers or follow up. As a small business when we need support it is critical to our business as all our bookings flow through Campspot. We are beyond disappointed and shocked with the lack of customer service. The price of Campspot keeps going up but the value keeps going down. We don't need that much customer service as we are quite familiar with the software, so feel we don't ask for much so it is disappointing and unsettling. ----- ### "Great customer service\!" — 5.0/5 > **Mar** | *4 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I like the way the system is easy to learn and operate. It’s also easy for people booking online. They do seem to be working on new features all the time. The customer service has been amazing\! They have been so helpful every time I can’t figure something out in my own\! > > **Inconvénients**: I do wish they would add a feature list where you see all the options to enter number of adults, children and pets, all visible in a row. It would save a lot of asking later and people then being upset because there is a fee for pets. Also a drag and drop feature on the grid would be super helpful. > > I appreciate the great people that are always there willing to help\! It makes it all worth while\! Customer is top notch in my opinion. ----- ### "Easy to use, maximizes profits, and is backed by the best customer support. What could be better?" — 5.0/5 > **Utilisateur vérifié** | *23 août 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: -This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system. > > **Inconvénients**: Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful. ----- ### "Superb Online Reservation System" — 5.0/5 > **Gregory** | *25 octobre 2023* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: I made the decision to switch to Campspot after almost 20 years of using another reservation system. Campspot had a number of features that were not available nor integrated into the reservation system I currently used. I had excellent assistance during conversion and the database from my old system was easily brought into Campspot. > > **Inconvénients**: I think that the reservation cancellation process is confusing in terms of how to return money to customers. > > My experience with Campspot has been excellent. Overall, the software is easy to use, and their customer support is second to none. ----- ### "Decent software with a real customer service problem" — 3.0/5 > **Ellen** | *21 avril 2023* | Hôtellerie | Taux de recommandation : 3.0/10 > > **Avantages**: I like that campers are able to book online at their convenience > > **Inconvénients**: I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat. > > Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals (\[sensitive content hidden\], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/176517/campspot?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/176517/campspot) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées