--- description: Luma Health : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Luma Health - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de rappel de rendez-vous](/directory/30997/appointment-reminder/software) > [Luma Health](/software/176533/lumahealth) # Luma Health Canonical: https://fr.capterra.ca/software/176533/lumahealth Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/176533/lumahealth?page=2) > Le logiciel d'engagement des patients de bout en bout qui établit de véritables relations, génère des revenus et fournit des soins de qualité. > > Conclusion : 82 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Luma Health? Au service des hôpitaux, des systèmes de santé et des cabinets à travers les États-Unis, offrant des solutions automatisées modernes et faciles à mettre en place pour l'engagement, l'admission et la programmation des patients tout au long de leur parcours. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 82 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Luma Health - **Pays**: San Francisco, É.-U. - **Fondé**: 2015 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, italien, polonais, portugais, russe - **Pays disponibles**: États-Unis ## Fonctionnalités - Accueil des patients - Accès mobile - Base de données de clients - Cabinet de plusieurs praticiens - Clôture de réclamations - Communication bidirectionnelle - Communications avec les patients - Confirmations/Reminders - Conforme HIPAA - Conférences vidéo - Email Reminders - Emplacements multiples - Facturation - Formulaires en ligne - Formulaires personnalisables - Gestion de cabinet - Gestion de la disponibilité - Gestion des calendriers - Gestion des dossiers patients - Gestion des plans de soins - Gestion des rendez-vous - Gestion des réclamations - Graphiques - Importation et exportation de données - Information aux patients - Messagerie SMS - Participation des patients - Planification automatisée - Planification des rendez-vous - Planification en ligne - Portail libre-service - Prescription électronique - Questionnaires des patients - Rappels - Rappels d'appels - Rapports et analyses - Rapports et statistiques - Remote Treatment Planning - Rendez-vous récurrents - Replanification - Visites virtuelles - Vérification de l'admissibilité à l'assurance - À des fins médicales ## Intégrations (18 au total) - AdvancedMD for Mental Health - Amazing Charts - Clarity Wave - CureMD - Epic - Full Slate - MEDITECH Expanse - MatrixCare Home Health & Hospice - Mindbody - NextGen Office - Nextech EHR & PM - NueMD - Oracle Health EHR - Tebra - Valant EHR Suite ... et 3 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de rappel de rendez-vous](https://fr.capterra.ca/directory/30997/appointment-reminder/software) ## Catégories connexes - [Logiciels de rappel de rendez-vous](https://fr.capterra.ca/directory/30997/appointment-reminder/software) - [Logiciels de communication avec les patients](https://fr.capterra.ca/directory/31085/patient-engagement/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) - [Logiciels de surveillance des patients à distance](https://fr.capterra.ca/directory/31935/remote-patient-monitoring/software) - [Logiciels de facturation pour le secteur médical](https://fr.capterra.ca/directory/30026/medical-billing/software) ## Logiciels similaires 1. [Goldie](https://fr.capterra.ca/software/1036086/goldie) — 4.8/5 (1129 reviews) 2. [Acuity Scheduling](https://fr.capterra.ca/software/128285/acuity-scheduling) — 4.8/5 (5741 reviews) 3. [Vagaro](https://fr.capterra.ca/software/153752/vagaro) — 4.7/5 (3506 reviews) 4. [Jane](https://fr.capterra.ca/software/178984/jane-app) — 4.8/5 (494 reviews) 5. [GoReminders](https://fr.capterra.ca/software/154785/goreminders) — 4.8/5 (255 reviews) ## Avis ### "Why not Luma Health?" — 4.0/5 > **Neeraj** | *28 mai 2025* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: Our company selected luma health because we knew the quality and features of this software. It’s that awesome > > **Inconvénients**: It takes time for the customer service to respond back. The issue got solved once they were in touch but chat option would have been much more helpful > > Great. No words to describe how Luma Health improved our day to day activities somewhat easier than normal days. ----- ### "Luma Health is very useful\!" — 5.0/5 > **Mikaela** | *26 avril 2025* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Luma Health has been great\! The platform offers many helpful tools that are very useful\! > > **Inconvénients**: I have nothing bad to say about Luma Health. I’ve really enjoyed using it and will continue to\! > > Luma Health is a great and helpful platform\! There are great features and tools\! ----- ### "All around wonderful" — 5.0/5 > **Caitlyn** | *20 février 2019* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen) > > **Inconvénients**: We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would. > > With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them\! ----- ### "Luma Health is A Gamechanger for Any Medical Practice" — 5.0/5 > **Kristen** | *27 septembre 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Its hard to pick one thing\! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it\! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software. > > **Inconvénients**: Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning. > > My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again. ----- ### "Luma Health Lost its Way" — 2.0/5 > **Zeeshan** | *20 mars 2023* | Hôpitaux et soins de santé | Taux de recommandation : 1.0/10 > > **Avantages**: Luma has been a great partner in solving a great deal of challenges we faced as practice however overtime it seems like they started divert their attention towards different goals with high internal turnout resulted in a negative customer experience. > > **Inconvénients**: The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. > > Luma is trying to make the patient to practice connection easier. Which in most cases it delivers that for us. It helps with our productivity however it adds some issues as well. The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/176533/lumahealth?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/176533/lumahealth) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées