--- description: Trail : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trail - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de restaurant](/directory/20026/restaurant-management/software) > [Trail](/software/176765/trail) # Trail Canonical: https://fr.capterra.ca/software/176765/trail Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/176765/trail?page=2) > Trail change la façon dont l'hôtellerie est dirigée. Les équipes savent quoi faire chaque jour, les responsables savent que tout est fait. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Trail? Trail est conçu pour l'hôtellerie et les entreprises de loisirs, les restaurants, les services de plats à emporter, la restauration, les pubs, les bars, les hôtels, les salles de sport, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 7 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: The Access Group - **Pays**: Colchester, R.-U. - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 38,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Bolivie, Brésil, Canada, Chili, Colombie, France, Guernesey, Guyana, Guyane française, Inde, Irlande, Italie, Jersey, Mexique, Nouvelle-Zélande, Paraguay et 13 de plus ## Fonctionnalités - Facturation - Gestion des commandes - Kitchen/Menu Management - Rapports et analyses ## Intégrations (17 au total) - Access EPos - Access Maintain Evo - Checkit - Deputy - Epos Now - Epos Now WooCommerce Integration - Fourth - Google Drive - Microsoft Excel - Microsoft Teams - Navitas Compliance - Nutritics - Planday - SafetyCulture - Slack ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) ## Logiciels similaires 1. [Yodeck](https://fr.capterra.ca/software/1011679/yodeck) — 4.9/5 (4611 reviews) 2. [Now Book It](https://fr.capterra.ca/software/220182/now-book-it) — 4.9/5 (57 reviews) 3. [Restroworks](https://fr.capterra.ca/software/142877/restroworks) — 4.9/5 (568 reviews) 4. [Toast POS](https://fr.capterra.ca/software/136301/toast-pos) — 4.2/5 (549 reviews) 5. [Genius](https://fr.capterra.ca/software/195074/Genius-for-Restaurants) — 4.5/5 (185 reviews) ## Avis ### "Amazing features and even better customer support" — 5.0/5 > **Georgia** | *22 avril 2021* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: Taking our old open and close lists and various forms required by council to online. > > **Inconvénients**: The generated reports take some time (no more than 30 minutes though) to generate which is a bit annoying. ----- ### "Great Software, Excellent Support" — 5.0/5 > **Marcus** | *1 février 2021* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: We used Trail primarily to deal with the transition from a paper system to a digital system and it has worked perfectly, I never have to worry about losing records and most importantly, our EHO is very impressed with it. Trail is very easy to use, it can be customised easily to accommodate those little eccentricates that businesses have, if you are not sure what you need then there are also loads and loads of templates to use. There were a few unique data forms that we use and were not initially available on the Trail library, but the incredibly helpful team built them for us bespoke, and they were in use by our team the very next day. The Trail team are extremely helpful, they are always on hand to provide clear and prompt solutions to any issues I present to them. > > **Inconvénients**: Any issues that I have had seem to have been promptly sorted by the Trail team. > > We have a 5 start score from our EHO. I am very much looking forward to exploring the options that the reporting functions will bring. ----- ### "Trail Review from IP" — 4.0/5 > **Hugh** | *18 novembre 2019* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: It's a great way for task managing a multi-site business, maintaining both consistency in our operation and keeping on top of all our key daily tasks. We can also keep a live track of how each of our sites operate and help out on any issues that occur over the day. > > **Inconvénients**: It would be great to have the software as an app in time, as its a little clunky to use while out an about on mobile. Better data collection for audits and analytics would be a nice feature. > > Very positive, it's a tool we are using more and more with a variety of additional uses such as internal audits and alerts. The Trail team have been great in any support we need, and super responsive. ----- ### "Love it\!" — 5.0/5 > **Katrin** | *22 novembre 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I like that its simple to use, we rarely provide training to our guys, they just bought into the idea straight away. Easy to chop and change as and when I need to. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it. > > **Inconvénients**: I honestly don't have anything negative to say. Few tweaks may have needed in the beginning that these were all addressed promptly. Development guys are clearly working very hard to ensure that software is at its best. ----- ### "Game Changing Tool and Customer Service is Second to None" — 5.0/5 > **Cally** | *15 novembre 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of use and ability to amend and add tasks as and when needed. The versatility of the tasks for different uses is brilliant and being able to manage everything directly from your phone or laptop, rather than large folders of paperwork being reprinted is eco friendly, cost effective and convenient. > > **Inconvénients**: There are still few outstanding functions that would be really helpful but there is always an open dialogue on this and development is constant. > > The customer service is genuinely second to none. Everyone is so helpful and always willing to try and make things work the way the business needs it to. Help is always accessible - both for technical issues/queries and for practical advise. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/176765/trail?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/176765/trail) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées