--- description: Document360 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://fr.capterra.ca/software/177031/document360 Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/177031/document360?page=2) > Une base de connaissances assistée par l'IA pour les clients et les équipes. Créez, partagez et gérez la documentation produit, les guides d'utilisation, les procédures opératoires normalisées, les wikis, etc. > > Conclusion : 292 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Document360? Document360 convient aux entreprises de toutes tailles et de tous secteurs : informatique, SaaS, finances, éducation, soins de santé, juridique, etc. Plus de 100 000 utilisateurs à travers le monde lui font confiance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 292 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Kovai Limited - **Pays**: Sidcup, É.-U. - **Entreprise fondée en**: 2017 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais, espagnol, français, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Fonction de glisser-déposer - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des commentaires - Gestion des connaissances - Gestion des documents - Gestion des utilisateurs - Mise en forme de texte - Modèles - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stratégie de marque personnalisable - Suivi des changements - Tableau de bord - Third-Party Integrations - Workflow Automation - Éditeur de texte enrichi ## Intégrations (16 au total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - Salesforce Platform - Segment - Zapier - Zoho Desk ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Solutions d'API](https://fr.capterra.ca/directory/31065/api-management/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de documentation informatique](https://fr.capterra.ca/directory/33755/it-documentation/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (640 reviews) 3. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5317 reviews) 4. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3720 reviews) 5. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.6/5 (803 reviews) ## Avis ### "Promising product" — 4.0/5 > **Kevin** | *25 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. > > **Inconvénients**: Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. > > As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. ----- ### "Excellent Knowledge Base Experience" — 4.0/5 > **Ricardo** | *4 novembre 2025* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: Document360's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible. > > **Inconvénients**: I'm focusing on defining our main categories and security roles first. So far, I don't have any negative points. > > Document360 offers an excellent platform for managing and publishing a knowledge base. The user experience is clean for readers, and version control is invaluable ----- ### "Overall very well" — 4.0/5 > **Rolies** | *5 novembre 2024* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: The easy process of creating a manual for our company > > **Inconvénients**: There were times that the website wasn’t responding > > Good results, timeline took a while to get it all done ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 juillet 2025* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Inconvénients**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Doc360 for the win" — 4.0/5 > **Assya** | *10 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great. > > **Inconvénients**: Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site. > > positive. I think it's one of the better options that exist for a KB solution at a very reasonable price. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/177031/document360?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/177031/document360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées