--- description: WeBee : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WeBee - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [WeBee](/software/177333/guest-engagement-platform) # WeBee Canonical: https://fr.capterra.ca/software/177333/guest-engagement-platform Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/177333/guest-engagement-platform?page=2) > WeBee est une plateforme d'expérience client en marque blanche à 360 degrés qui permet de générer davantage de revenus, d'avis positifs en augmentant la satisfaction des clients. > > Conclusion : 32 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise WeBee? \- Hôtels 3, 4, 5 étoiles avec un nombre de chambres supérieur à 35 - Complexes hôteliers - Hôtels citadins - Chaînes hôtelières locales - Hôtels indépendants - Chaînes d'enseignes franchisées ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 32 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: WeBee - **Pays**: Istanbul, Turquie - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 500,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, hébreu, italien, kazakh, russe, turc - **Pays disponibles**: Turquie ## Fonctionnalités - Alertes/Notifications - Communication multicanal - Enquêtes et feedback - Gestion de contenu - Gestion de l'expérience client - Gestion de la communication - Gestion des commentaires - Gestion des communications - Gestion des enquêtes et sondages - Gestion des flux de travail - Messagerie instantanée - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques ## Ressources d'aide - Service client/courriel - Chat/Clavardage ## Category - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels pour motels](https://fr.capterra.ca/directory/32584/motel/software) - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [Weave](https://fr.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [ReviewInc](https://fr.capterra.ca/software/141023/reviewinc) — 4.8/5 (35 reviews) ## Avis ### "Great value, great support" — 5.0/5 > **Alex Alper** | *22 mai 2021* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Direct engagement with guests, fast and contactless check-in. > > **Inconvénients**: Nothing to dislike about this software... > > We have been using WeBee at our hotel for a while now and without a doubt, it is one of the most valuable tools our hotel has. Not only having a native app for the hotel is prestigious but also direct engagement with our guests increased satisfaction, therefore, lead to more return-guests. WeBee was most helpful with their support and initial setup process. We would recommend WeBee to any hotel that would like to increase the value of their establishments. ----- ### "Personalized Guest Journey" — 5.0/5 > **Suleyman** | *21 mai 2021* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Tailor-made, Ability to make all changes / configurations during and after the installation and integration > > **Inconvénients**: Last min changes / updates. As we are managing very huge operation and had many last minute updates can be made on time without any issue. > > Guest recognition, problem acknowledge, extra revenue with user friendly menu etc.. ----- ### "Webee" — 4.0/5 > **Sabri** | *2 mai 2021* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: Prompt actions. 24 hours connection with guest. > > **Inconvénients**: For some guests it seems diffucult to use. Especially for elderly people. > > It is a good program but need development in some area i think. Quick and direct contact with guest gives great advantage. Guests birthday selection is not working, support team is working on it for about 5 months. ----- ### "Effecient Product, Great Support Team" — 5.0/5 > **Noha** | *26 août 2023* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Webee is a very effecient product that has all the features we could possible need. It is a very user friendly product whether from customer aspect or staff. The deployment of the product was very simple and straight-forward. No complicated tech. The sales team and the support team are absolutely fantastic. Very responsive, very flexible, and always there for us. > > **Inconvénients**: Reporting dashboard and data base has space for improvement. But all the basic reporting features are there. > > Very happy with Webee. I highly recommend the product and the team. ----- ### "Continental Guest & Staff Applications" — 5.0/5 > **Liliane** | *24 août 2023* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: The support that was given to us during the buying, implementation process and after sale support and follow up. This strength that WeBee Team has, add value to the application and makes it easy to surf. Additionally, WeBee functionality that brough us closer to our guests which has reflected positively on the overall guest feedback. > > **Inconvénients**: The slowness of the app sometimes which makes a bit difficult to be answer to the guest requests. > > Excellent and would recommend other companies to use it. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/177333/guest-engagement-platform?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/177333/guest-engagement-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées