--- description: Simplesat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Simplesat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de satisfaction client](/directory/30541/customer-satisfaction/software) > [Simplesat](/software/177336/simplesat) # Simplesat Canonical: https://fr.capterra.ca/software/177336/simplesat Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/177336/simplesat?page=2) > Des enquêtes de satisfaction en un clic extrêmement faciles à utiliser pour les professionnels soucieux du service. > > Conclusion : 61 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Simplesat? \- MSP (Fournisseurs de services informatiques). - Entreprises technologiques avec des équipes de service client. - Entreprises utilisant des services d'assistance comme Zendesk, Freshdesk, Intercom, ConnectWise ou Autotask. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 61 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Simplesat - **Pays**: Seattle, É.-U. - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 119,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Espagne, France, Irlande, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Philippines, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - Commentaires anonymes - Distribution multicanal - Enquête mobile - Formulaires personnalisables - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Modèles personnalisables - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Suivi des plaintes - Third-Party Integrations ## Intégrations (64 au total) - AWeber - Accelo - Artologik HelpDesk - Atera - Autotask PSA - BrightGauge - Bullhorn ATS & CRM - Calendly - CloudRadial - ConnectWise PSA - Constant Contact - Dropbox Business - Easy8 - Facebook Business Suite - Freshcaller ... et 49 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Chat/Clavardage ## Category - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) ## Logiciels similaires 1. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 3. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 5. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Avis ### "Fantastic for providing real-time feedback from customers" — 5.0/5 > **Steven** | *15 mars 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none\! > > **Inconvénients**: I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints. > > It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends. ----- ### "Simple and just works" — 5.0/5 > **Jesse** | *15 mars 2019* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10 > > **Avantages**: The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product. > > **Inconvénients**: It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it. ----- ### "Has potential however not a mature product yet" — 3.0/5 > **Joshua** | *13 mars 2019* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great. > > **Inconvénients**: The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters. > > I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution. ----- ### "Works as described and better\!" — 5.0/5 > **Jay** | *19 mars 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round. > > **Inconvénients**: Every once in a while I will get an "anonymous" survey. ----- ### "SimpleSat takes getting and sharing customer feedback to a new level of ease" — 5.0/5 > **Joshua** | *12 mars 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before. > > **Inconvénients**: No cons to speak of, it's been phenomenal. > > We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing). ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/177336/simplesat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/177336/simplesat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées