---
description: JivoChat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JivoChat - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [JivoChat](/software/178227/jivochat)

# JivoChat

Canonical: https://fr.capterra.ca/software/178227/jivochat

Page : 1/5\
Suivant: [Page suivante](https://fr.capterra.ca/software/178227/jivochat?page=2)

> Chat en direct et messagerie professionnelle avec fonctionnalités multicanales : appels, chat en direct, Facebook Messenger, intégrations, etc. Le tout au sein d'une application tout-en-un.
> 
> Conclusion : 105 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise JivoChat?

Les propriétaires de sites web qui souhaitent discuter avec leurs visiteurs : réseaux sociaux, sites web institutionnels, blogs, entreprises immobilières, écoles, collèges et universités, centres commerciaux, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 105 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Jivosite
- **Pays**: San Jose, É.-U.
- **Entreprise fondée en**: 2012

## Contexte commercial

- **À partir de**: 19,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais, chinois, danois, espagnol, finnois, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois, tchèque, ukrainien
- **Pays disponibles**: Allemagne, Argentine, Australie, Brésil, Canada, Chili, Chine, Colombie, Inde, Japon, Kenya, Mexique, Pays-Bas, Portugal, Pérou, Royaume-Uni, Russie, Tchéquie, Turquie, Ukraine et 3 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Audio/Video Conferencing
- Autoresponders
- CTI (couplage téléphonie informatique)
- Clavardage et messagerie
- Clavardage proactif
- Communication multicanal
- Distribution automatique des appels
- Enregistrement des appels
- Formulaire hors ligne
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des flux de travail
- Groupes d'appel
- Géociblage
- Historique des clients
- IVR
- Liaisons SIP
- Logiciels CRM (gestion de la relation client)
- Messagerie client en temps réel
- Partage des fichiers
- Planification des rappels
- Rapports et analyses
- Rapports et statistiques
- Relevé et historique des chats
- Routage des appels
- Stratégie de marque personnalisable
- Suivi des appels
- Suivi des interactions
- Tableau de bord d'activités
- Third-Party Integrations
- Transfert d’appel
- Transferts/Routage

## Intégrations (27 au total)

- Adobe Commerce
- BigCommerce
- Bitrix24
- Brevo
- Drupal
- Ecwid
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Instagram
- Jira
- Joomla
- Kommo
- Mailchimp
- Meta for Business

... et 12 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software)
- [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software)
- [Systèmes d'autocommutateur téléphonique privé](https://fr.capterra.ca/directory/31102/cloud-pbx/software)
- [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews)
2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24183 reviews)
3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews)
4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews)

## Avis

### "Forget about Chatbots, JivoChat is the real deal" — 5.0/5

> **Laszlo Leonardo** | *4 février 2020* | Internet | Taux de recommandation : 10.0/10
> 
> **Avantages**: You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here\!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it\!
> 
> **Inconvénients**: Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.
> 
> Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

-----

### "great chat widget for the website" — 5.0/5

> **Eugene** | *25 décembre 2023* | Développement de programmes | Taux de recommandation : 8.0/10
> 
> **Avantages**: Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.
> 
> **Inconvénients**: Apps can be done better, and you have to log in too often in my opinion.

-----

### "Jivo is a great solution for simple problems" — 3.0/5

> **Sam** | *5 août 2025* | Biens de consommation | Taux de recommandation : 6.0/10
> 
> **Avantages**: Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price\!
> 
> **Inconvénients**: Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions.
> 
> I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade\!

-----

### "Efficient way of communicating with customers" — 4.0/5

> **Valeh** | *17 octobre 2018* | Services et technologies de l'information | Taux de recommandation : 7.0/10
> 
> **Avantages**: All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime  and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
> 
> **Inconvénients**: In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me.  I don’t know if this feature could be turned off or not.  Because I couldn’t see such option. But it would be great if this feature was editable.

-----

### "Great and fast customer chat and conversion" — 5.0/5

> **Ali Osman** | *3 septembre 2023* | Logiciels | Taux de recommandation : 9.0/10
> 
> **Avantages**: Easy and fast operation. Simple installation. Customizable settings.
> 
> **Inconvénients**: They take a while to respond to customer support requests. Maybe it could be better in this regard.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/178227/jivochat)

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