--- description: Lyssna : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lyssna - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils UX (expérience utilisateur)](/directory/31036/ux/software) > [Lyssna](/software/178766/usabilityhub) # Lyssna Canonical: https://fr.capterra.ca/software/178766/usabilityhub Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/178766/usabilityhub?page=2) > Une plateforme de test utilisateur qui fournit des tests de partage d'audience, une analyse de l'entonnoir, le ciblage des appareils, etc. > > Conclusion : 86 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Lyssna? Conçue pour les entreprises de toutes tailles, notamment dans le secteur de l'e-commerce, de l'informatique, du commerce de détail, cette plateforme de test utilisateur permet d'effectuer des analyses de type open text, des exportations au format CSV, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 86 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Lyssna ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Danemark, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des recherches utilisateurs - Analyse statistique - Ciblage du public - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquêtes et feedback - Enregistrement et transcription vidéo - Fonction de glisser-déposer - Gestion des enquêtes et sondages - Gestion du panel - Heatmaps - Importation et exportation de données - Indicateurs quantitatifs - Modèles personnalisables - Rapports et analyses - Rapports et statistiques - Tests d'utilisation - Third-Party Integrations - Visualisation de données ## Intégrations (4 au total) - Figma - Google Calendar - Microsoft Outlook - Microsoft Teams ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) ## Catégories connexes - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) - [Logiciels de test utilisateur](https://fr.capterra.ca/directory/32295/user-testing/software) - [Logiciels pour études de marché](https://fr.capterra.ca/directory/10041/market-research/software) - [Outils de prototypage](https://fr.capterra.ca/directory/31086/prototyping/software) ## Logiciels similaires 1. [BrowserStack](https://fr.capterra.ca/software/162900/browserstack) — 4.6/5 (749 reviews) 2. [Lightster](https://fr.capterra.ca/software/1063000/lightster) — 4.7/5 (9 reviews) 3. [Hotjar](https://fr.capterra.ca/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Wondering](https://fr.capterra.ca/software/1041077/ribbon) — 4.7/5 (10 reviews) 5. [Dovetail](https://fr.capterra.ca/software/174077/dovetail) — 4.6/5 (97 reviews) ## Avis ### "Best tool for conducting UX research\!\!" — 5.0/5 > **Madalayne** | *10 mai 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved during the time I've used it. You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the support team cares by how available and willing to help out they are. It's beautiful and works well for my team. So far, the AI synthesis for qualitative responses works perfectly for generating insight reports quickly. > > **Inconvénients**: This product is pretty bare bones and is growing very quickly. The only thing I don't like is that there are some limitations within the form builder, and with new features that are put out but these are things that are improved quickly and iterated upon which I love to see. > > I love using this tool, and I have had a very positive experience with it overall. It's very easy to use and also very nice to look at. ----- ### "Great UX Research tool with high-quality panel and analysis features" — 4.0/5 > **Ka Him** | *30 juillet 2025* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: I can filter each responses, help a lot identifying patterns. The panel is good as well with very fast responses. Happy to be able to recruit our own users for interviews. > > **Inconvénients**: A lot of troubles rearranging questions as the dragging icon is not clear enough. Also the whole page is very long and confusing while navigating between sections esp when I didn't name each question. My colleague can't realize that it is possible to reorder the questions using the side bar. One key pain-point is the limitation in logic setting, as I can only hide the next question but not all others. This is especially painful in screeners. > > Overall speaking, I like using Lyssna for research. It has the key tests I need and a big and high quality panel which is fast to recruit. The price is also reasonable and they kept adding good features, looking forward to more of their updates. ----- ### "Clear insights with an easy-to-use experience" — 5.0/5 > **Jorge** | *15 juillet 2025* | Banque | Taux de recommandation : 10.0/10 > > **Avantages**: - Intuitive and visually clear interface - Ease of creating and sharing tests - Quick results that support informed decision-making > > **Inconvénients**: - Some advanced features require better guidance or onboarding - I’d appreciate more customization options for test flows > > Lyssna has been a key tool in our UX/CX studies. It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively. ----- ### "Super convenient online user research tool with fast target group access" — 5.0/5 > **Utilisateur vérifié** | *3 mars 2026* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Super convenient online user research tool with fast target group access. Easy to setup UX users tests with or without recordings. > > **Inconvénients**: The costs per respondent are sometimes a bit high, but the quality makes it up good and sometimes it takes a little while to gather the feedback. > > With this online survey tool we can improve our website in a structured way, ask for UX feedback quickly, survey potential customers about their needs and in that way improve our online business to create a higher conversion on the website. ----- ### "Solid tool that does what it needs to" — 3.0/5 > **Josh** | *11 août 2025* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription. > > **Inconvénients**: There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. > > Overall its been ok. It's a solid tool that does what you need if you want to survey or test visuals/interview panelists or send to your own list of people. It doesn't have all the features other tools have but the subscription model means its not expensive to get started with. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/178766/usabilityhub?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/178766/usabilityhub) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées