15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

Description de EngageBay CRM

EngageBay est une plateforme de marketing automation tout-en-un simple et abordable conçue pour les petites entreprises et les start-up afin d'acquérir, d'engager, d'entretenir les visiteurs web et de les convertir en clients satisfaits. Acquérez des leads grâce à des formulaires de génération de leads et des fenêtres contextuelles, engagez les visiteurs web à l'aide de belles pages de renvoi, entretenez-les avec des e-mails motivants et automatisez votre entonnoir marketing via le marketing automation, le tout depuis une plateforme facile à utiliser.

Qui utilise EngageBay CRM?

Les petites et moyennes entreprises qui recherchent un logiciel de vente et de marketing tout-en-un abordable pour acquérir, engager, entretenir et transformer les visiteurs en clients.

EngageBay CRM Logiciel - 1
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EngageBay CRM ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

EngageBay CRM

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur EngageBay CRM

Note moyenne

Note globale
4,7
Simplicité d’utilisation
4,5
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
68%
4
29%
3
2%
2
0%
1
0%
Jean luc
Gérant (France)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Une bonne apllication

5,0 l’année dernière

Avantages :

Engagebay est une application complète facile à prendre en main à un prix raisonnable..

Inconvénients :

Le nombre de mails à envoyer qui est assez limité dans un premier temps

mohammed
mohammed
Recruiter (Canada)
Utilisateur LinkedIn vérifié
Recrutement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Like the Simplicity of the CRM

5,0 il y a 3 semaines Nouveau

Avantages :

I can easily manage my contacts using this tool. It helps me tag them and create different lists so that I can easy email them. I have been using Excel where this process was cumbersome.

Inconvénients :

I like almost all the features of EngageBay but it lack some features while creating templates. It doesn't copy the formatting when we paste the content.

Amir
Owner (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Fast ROI with EngageBay

5,0 le mois dernier Nouveau

Commentaires : The overall experience has been very satisfactory. The initial demo and onboarding was highly informative and showed how EngageBay would serve our purpose for a very reasonable cost. The several times I have needed tech support I was able to jump on a chat, explain what I needed help with, and quickly get a resolution to the issue.

Avantages :

EngageBay is an extremely easy platform to implement. While there have been a few times we have had their support team help us, for the most part it is highly intuitive. One of the key features we needed was the ability to create email sequences. Having used other CRM platforms, I was pleased with the bulk upload feature. With other platforms, I found I was able to only upload 50 at a time which was time consuming. With EngageBay I was able to upload 500 contacts all at once. With other platforms I have been limited to sending 500 emails per day. After using the email verifier that EngageBay provides for a very nominal cost, we are able to send up to 1000 emails per day.

Inconvénients :

Setting up the email sequences was a bit tricky in places. The first time I went to upload contacts to the email sequence the contacts did not load properly. When I checked to see results the next day, I found that only a few dozen emails had been sent. After contacting tech support, I was able to avoid having this happen again and was able to get all contacts uploaded.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Absolutely horrible!!

1,0 il y a 3 ans

Commentaires : I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!

Avantages :

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Inconvénients :

It doesn't work at all and the support team asks you to purchase credits for it to work.

Réponse de l'équipe de EngageBay

il y a 3 ans

Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Warren
President (É.-U.)
Biotechnologie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Good option for someone needing a cost effective all in one CRM

4,0 il y a 2 mois Nouveau

Commentaires : The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Avantages :

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Inconvénients :

You get what you pay for, it does what is needed, but does have limitations.

Réponse de l'équipe de EngageBay

il y a 2 mois

Hi Warren, Thanks for your review. I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.

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