---
description: EngageBay CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: EngageBay CRM - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de télévente](/directory/30680/inside-sales/software) > [EngageBay CRM](/software/178819/engagebay-marketing)

# EngageBay CRM

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> EngageBay fournit un logiciel de marketing tout-en-un simple et abordable pour acquérir, engager, entretenir et transformer les leads.
> 
> Conclusion : 907 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise EngageBay CRM?

Les petites et moyennes entreprises qui recherchent un logiciel de vente et de marketing tout-en-un abordable pour acquérir, engager, entretenir et transformer les visiteurs en clients.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 907 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: EngageBay
- **Pays**: Mountain House, É.-U.
- **Fondé**: 2016

## Contexte commercial

- **À partir de**: 14,99 $ US
- **Type de licence**:  (Version gratuite disponible)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- A/B Testing
- Accès mobile
- Analyse prédictive
- Automatisation du marketing
- Base de données de clients
- Campagnes multiples
- Collecte de données multicanal
- Correction en temps réel
- Création de signatures
- Distribution automatique des appels
- Engagement des clients
- Envoi de SMS en masse
- Fonctions pour secteur de l'assurance
- Gestion d'équipe
- Gestion de la disponibilité
- Gestion des activités commerciales
- Gestion des boîtes de messagerie
- Gestion des calendriers
- Gestion des canaux
- Gestion des commentaires
- Gestion des contacts
- Gestion des donateurs
- Gestion des performances
- Gestion des rendez-vous
- Gestion des signatures
- Gestion des tâches
- Génération de leads
- Identification du compte cible
- Intégration des employés
- Logiciels CRM (gestion de la relation client)
- Messagerie client en temps réel
- Messagerie planifiée
- Mesure des performances
- Numéroteur automatique
- Planification
- Planification automatisée
- Planification en temps réel
- Real-Time Monitoring
- Réponses automatisées
- Réservation en ligne
- Suivi des appels
- Suivi des clics
- Suivi des clients
- Suivi du temps passé sur le site
- Suivi et analyse de l'utilisation
- Synchronisation du calendrier
- Système de calendrier et de rappel
- Tableau de bord d'activités
- Tableaux de classement
- Task Editing

... et 101 fonctionnalités supplémentaires

## Intégrations (32 au total)

- BulkSMS
- CallHippo
- Docusign
- Exotel
- Google Contacts
- Google Drive
- Gravity Forms
- Gupshup
- HubSpot CRM
- Intercom
- Jotform
- JustCall
- LinkedIn for Business
- Mailchimp
- Mailgun

... et 17 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software)

## Catégories connexes

- [Logiciels de marketing automation](https://fr.capterra.ca/directory/6/marketing-automation/software)
- [Outils de marketing par courriel](https://fr.capterra.ca/directory/30013/email-marketing/software)
- [Logiciels de page de renvoi (landing page)](https://fr.capterra.ca/directory/30844/landing-page/software)
- [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software)

##  Logiciels similaires

1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews)
2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews)
4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews)

## Avis

### "Lots of features but unreliable" — 3.0/5

> **Dominik** | *23 juillet 2025* | Logiciels | Taux de recommandation : 5.0/10
> 
> **Avantages**: It has a lot of features. It pretty much has everything you would want in a CRM and marketing automation platform.
> 
> **Inconvénients**: It's very buggy. Support has gotten better, but there have been numerous instances where we've reached out to support, and it was common to get a response that it's something on our end. We've done our best to use it for our marketing automation purposes, but the delivered/open/click stats can't be trusted. We've A/B tested this using Sendgrid, and it was clear that the stats in Engagebay just didn't make sense.
> 
> Conceptually, it could be a great platform. The issue is that given the number of bugs and the unreliable marketing automation stats, it's difficult to have trust in the product.

-----

### "Great CRM for small business" — 5.0/5

> **Laura** | *21 novembre 2025* | Services financiers | Taux de recommandation : 8.0/10
> 
> **Avantages**: Easy to use platform, automations are intuitive and make a lot of smaller tasks very easy to manage. The UI is great and the learning curve was small. Support is always readily available and friendly. I use several different CRMs in my position and this one has by far been my favorite.
> 
> **Inconvénients**: There are some small things that I wish were able to be handled by automations that Engagebay cannot at this time, but so far I've been able to find simple workarounds.

-----

### "My experience with EngageBay (so far)" — 4.0/5

> **Nancy** | *14 août 2024* | Conseil en gestion | Taux de recommandation : 7.0/10
> 
> **Avantages**: Easy to import contacts.  Dashboard is clear. I like the a la carte option of additional services.
> 
> **Inconvénients**: I appreciate follow up for assistance, but this was a bit of overkill.  I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure.
> 
> Pleasant so far.  I haven't used my HubSpot account for a long time so it is unlikely to be current, so used the csv import for my contacts on another email service provider.

-----

### "The overall review reviewed\!" — 5.0/5

> **Ruby** | *13 décembre 2024* | Matériaux de construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: The fast response to my questions and if I needed anything else,very helpful in all aspects.
> 
> **Inconvénients**: Everything seemed great I can't really say that there wasn't anything I didn't appreciate.
> 
> Very happy with the way my application was handled and my questions were all answered.

-----

### "Our business has benefitted from using EngageBay" — 5.0/5

> **Michelle** | *17 juin 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: The best thing about this CRM is the ease of use. I found it easy to learn and continue using.
> 
> **Inconvénients**: There are some options that could be expanded on such as building web pages, I would benefit from having more options in the design process of the web pages.
> 
> My overall experience with EngageBay is great\! I've never had a problem using the software and any time I have a question, the support has been quick and helpful.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/178819/engagebay-marketing)

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