--- description: freshOps : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: freshOps - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de conciergerie](/directory/31329/janitorial/software) > [freshOps](/software/178901/freshops) # freshOps Canonical: https://fr.capterra.ca/software/178901/freshops Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/178901/freshops?page=2) > Un logiciel de nettoyage professionnel simple, abordable et intuitif spécialement conçu pour les propriétaires de PME de nettoyage > > Conclusion : 8 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise freshOps? freshOps est destiné aux propriétaires de petites entreprises, aux responsables de terrain et aux superviseurs qui gèrent une main-d'œuvre à distance dans le secteur du nettoyage commercial, des services de conciergerie et des services de gestion des installations. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 8 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Get Fresh Group - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 95,00 $ AU - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Australie, Canada, Inde, Nouvelle-Zélande, Philippines, Royaume-Uni, Singapour, Émirats arabes unis, États-Unis ## Fonctionnalités - Accès mobile - Gestion des clients - Gestion du contrôle qualité - Planification du personnel - Suivi du temps ## Intégrations (1 au total) - Xero ## Ressources d'aide - Service client/courriel - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de conciergerie](https://fr.capterra.ca/directory/31329/janitorial/software) ## Logiciels similaires 1. [Clean Smarts](https://fr.capterra.ca/software/199981/clean-smarts) — 4.2/5 (16 reviews) 2. [Janitorial Manager](https://fr.capterra.ca/software/164100/janitorial-manager) — 4.6/5 (51 reviews) 3. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 4. [Swept](https://fr.capterra.ca/software/148615/swept) — 4.3/5 (79 reviews) 5. [ServiceWorks](https://fr.capterra.ca/software/183679/serviceworks) — 3.6/5 (115 reviews) ## Avis ### "How FreshOps helped us grow" — 5.0/5 > **Rod** | *21 mai 2019* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: The software is easy to use for the guys in the workplace and returns great information back at base. From a safety point of view, when staff are working remotely, we can make sure that we know where they are in the shift and quickly contact them if a problem arises. from a client point of view, with their accessability, they also have great information and peace of mind > > **Inconvénients**: The main desktop view is a little cluttered and can be hard to navigate around if you need to make changes. The dashboard on the phone is very tricky to use unless you have small fingers with some clickable links merging. But this is a very minor issue as the staff never use this function anyway just the supervisor > > Overall the experience is excellent with a fantastic ROI. The problem of accountability is solved in that clients can see who has been on site, what times they were there and what tasks have been completed, over and above better than the old paper notes approach ----- ### "Where would we be without it?" — 5.0/5 > **Joshua** | *24 juillet 2019* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: freshOps puts us much more in control our team than we ever thought was possible. We don't need to stress about staff being onsite, we can see instantly. The Task Verification has saved our back sides so often if we've had to provide proof of a cleaning task being completed or even a security system being armed. The Xero Payroll Integration I know has also saved us a tone of time each week dealing with timesheet collection and processing wages. > > **Inconvénients**: We are looking forward to the new mobile apps coming in a couple of months as they are pretty basic still (functional, but we would like some extra features in them). > > We just have less questions each day about what our team are up to. The scheduling used to be excel and sms, now it's just easy. Timesheet collection was an absolute pain before, but it's just not a task that we even think about now. I think we probably win more proposals now, as the clients really like the idea and features of freshOps too. ----- ### "Full of serious bugs and issues" — 1.0/5 > **Matt** | *7 juillet 2025* | Eau/gaz/électricité | Taux de recommandation : 0.0/10 > > **Avantages**: The app's structure (Clients \> Sites \> Shifts) works well, but the numerous bugs kill any benefit of this product. > > **Inconvénients**: App is riddled with bugs across core functions. Scheduling, time tracking, and payroll are all unreliable. Support is dismissive. Bug reports can be ignored entirely, or we're simply told "we're working on it". Critical bugs remain unresolved after several months. We've experienced a potential privacy breach. It looked like we were viewing another customers' shifts (including site location and access details\!). Onboarding was attentive, but once payment was made our experience and support has been abysmal. > > Moving to FreshOps has been a serious waste of time for our business. The bugs are too numerous to list. This should be a simple app for scheduling, recording time worked, and running payroll. None of these functions work. I've raised several serious bugs over 6 months on the platform and my support requests are either ignored, given a generic response of "working on it" (but they never get fixed), or I'm told the bug isn't a bug at all. An example of this is time reports showing the wrong times that staff have worked. Scheduling bugs: Staff often can't see future shifts. They will disappear and reappear from the calendar. This leads to regular messages from staff asking if their shifts have been cancelled. Time tracking bugs: Staff can have shifts disappear after they clock-in, leading to the shift not being recorded. The NFC tag also throws an error sometimes, meaning staff can't clock in. Staff can easily spoof their time - as the app has no GPS spoofing detection, and staff can even change the time of their device to whenever they'd like to appear to have clocked in. Payroll bugs: Staff working over midnight are never tracked correctly. This is every night of the week for our business. Hours are either DOUBLED or TRIPLED in payroll, or the shift will disappear from payroll entirely. I raised this bug 6 months ago and it's never been fixed, causing a massive admin headache every time we run payroll. There are also several smaller bugs that cause hours not to be tracked properly. Other bugs: There have been instances where I'm sure we can see other customers' data. This is a serious privacy concern. Staff have sent me screenshots of shifts that don't belong to our business, with very real sounding names and locations. FreshOps assumed me this was test data, but these aren't names like "John Smith" Or "Mike Test". These were real-sounding names that aren't the kind you'd make up on the spot, and the locations were known office buildings in our city. All of these bugs and issues mean I'm constantly making manual fixes to timesheets and payroll, and playing tech support to our staff. In 6 months I've made maybe a couple dozen reports of these bugs to FreshOps support. They never seem to get fixed, and often my reports are ignored or dismissed. It's the company owner exclusively responding to support tickets, and when I've pointed out that staff can easily spoof their working location and hours, his response was that I should just hire better staff\! There was significant hand holding during our onboarding, which meant everything went smoothly for the first couple weeks we were making our buying decision. Unfortunately once we put the credit card details in everything went off the rails. Moving to freshops has been a colossal waste of time. ----- ### "Priceless" — 5.0/5 > **Roz** | *17 juin 2022* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: This product is awesome in keeping up to date with client details and changes also keeping in touch and up to date with your staff > > **Inconvénients**: What I like least about Freshops is my staff not knowing who they are partnered up with daily > > We are becoming aware of time fraud and so much more accuracy across all areas ----- ### "Fixing the time and attendance issue improved staff and there earnings." — 4.0/5 > **Tony** | *23 mai 2019* | Eau/gaz/électricité | Taux de recommandation : 9.0/10 > > **Avantages**: We could offer clients piece of mind there premises will be attended too as well as giving us another source of information for time and attendance and payroll. > > **Inconvénients**: Just the email notifications don't appear to link to the portal and can't personalize dashboard... ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/178901/freshops?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/178901/freshops) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées