--- description: SmileBack : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmileBack - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de satisfaction client](/directory/30541/customer-satisfaction/software) > [SmileBack](/software/178951/smileback) # SmileBack Canonical: https://fr.capterra.ca/software/178951/smileback Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/178951/smileback?page=2) > Recueillez davantage d'opinions de clients grâce à une enquête CSAT avec smileys facile à mettre en œuvre et encore plus simple à utiliser. > > Conclusion : 35 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SmileBack? L'éditeur compte des clients parmi les utilisateurs de helpdesk, notamment de helpdesks externalisés tels que des prestataires d'infogérance. Il intervient aussi dans l'espace d'assistance plus large, où le helpdesk prend en charge le business au lieu de constituer le business. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 35 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ConnectWise - **Pays**: Tampa, É.-U. - **Fondé**: 1982 ## Contexte commercial - **À partir de**: 99,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Enquêtes et feedback - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Rapports et analyses - Segmentation de la clientèle - Suivi de l'engagement - Tableau de bord ## Intégrations (11 au total) - Autotask PSA - BrightGauge - CloudRadial - ConnectWise PSA - Dropbox Business - Freshdesk - Kaseya BMS - Microsoft Teams - Slack - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Logiciels similaires 1. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 5. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Avis ### "Simple Customer Satisfaction Metrics" — 5.0/5 > **Jared** | *10 octobre 2018* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Metrics galore\! Cut up the data received from surveys in many ways. Very helpful to manage service providers with many clients, giving an idea of how your employees are doing. Delegate access to your managers and automation to alert the right users when negative feedback is received to handle accordingly. > > **Inconvénients**: Don't love being locked down to only 3 responses but in truth that keeps it simple and keeps me from going to wild with customization. The data is only useful if its easy to read and understand and Smileback keeps you in a box to ensure that happens. ----- ### "Great and Easy To Setup CSAT Tool" — 5.0/5 > **Eileen** | *26 mars 2026* | Formation et accompagnement professionnel | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to setup CSAT Tool that integrates easily to ConnectWise PSA for great CSAT data and easy for the end user too > > **Inconvénients**: Not much, maybe the choice of different pictures, which I think you can but it's usually just the smiley faces ----- ### "Value for price" — 3.0/5 > **Utilisateur vérifié** | *22 mars 2022* | Conseil en gestion | Taux de recommandation : 5.0/10 > > **Avantages**: The pricing is good for the features that SmileBack offers. > > **Inconvénients**: At the time that our company used SmileBack, there were no incentives to encourage our employees to request a client fill out the survey/click the icons. ----- ### "Great Design & Easy to Use\!" — 5.0/5 > **Jennifer** | *15 octobre 2018* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Clean emails that get sent out. Easy to understand. Very easy to setup. Easy to make back-end changes. How easy it is for customer to give feedback, it is really amazing\! > > **Inconvénients**: I would love to be able to tweak the widget design more easily. Real-time widget reporting. > > We are allowing our customer to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses. With SmileBack our response rate is up 43%\! ----- ### "Great Tool to measure Customer Satisfaction" — 5.0/5 > **Curtis** | *4 octobre 2018* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The simplicity of the actions needed by customers makes this a winner. We went from 7-8 percent return to over 40 percent return just by switching to Smileback. Their support is quick to respond if and when you need them. Overall this product is very well thought out and works great for gathering feedback from customers. > > **Inconvénients**: The reporting function for technicians is lacking and needs to be improved upon. There seems to be a misunderstanding of what is important to report on. > > We have realized a 20-30 percent increase in responses on surveys after we switched to SmileBack\! ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/178951/smileback?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/178951/smileback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées