MaintainX

Great Work Order System! Even Better Support!

Commentaires : One of the most affordable, customizable systems we have seen, and the customer service is so responsive and out of this world.

Avantages :

MaintainX was very easy to customize to our needs. The techs were very helpful in taking our criteria, and helping us set up a system that works for us and our clients. We highly recommend them!!!

Inconvénients :

We would love to be able to upload our own bulk work orders in order to have control over the timing of when they are seen by our technicians.

Document Specialist

Commentaires : Over all experience has been great, works well for our needs

Avantages :

I like how easy it is to create work orders

Inconvénients :

No dislikes, have found it to be very user friendly

Great Support when transitioning to digtal

Commentaires : "It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

Avantages :

Great support and they are on the right path to have an front line first app

Inconvénients :

The lack of customizations and the lack of levels of access and cost.

Excellent system, Excellent support

Commentaires : Excellent implementation and ongoing support.

Avantages :

MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities. Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for. The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown. The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.

Inconvénients :

MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.

Alternatives envisagées : MEX Maintenance

Pourquoi passer à MaintainX : A wider array of features on a more up to date platform.

Excellent software, easy to teach, use, and implement

Commentaires : It has been excellent. The user interface is intuitive to use and understand. It has also been excellent to teach and have other people learn to use.

Avantages :

Easy to learn, teach, and implement. It is the closest to paper on the computer I have tried.

Inconvénients :

You cant have more than one asset per work order

Alternatives envisagées : Compass, eMaint CMMS et Fiix

Pourquoi passer à MaintainX : The user interface was excellent, reporting was easy to use and understand, price was reasonable, support was excellent