--- description: RueBaRue : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RueBaRue - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CCM (Customer Communications Management)](/directory/31002/customer-communications-management/software) > [RueBaRue](/software/179399/guest-experience-platform) # RueBaRue Canonical: https://fr.capterra.ca/software/179399/guest-experience-platform Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/179399/guest-experience-platform?page=2) > La plateforme de communication client RueBaRue fournit aux gestionnaires et propriétaires de locations de vacances les outils dont ils ont besoin pour simplifier leurs opérations et générer davantage de revenus. > > Conclusion : 29 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RueBaRue? Les entreprises de gestion de location de vacances, propriétaires de locations de vacances et hôtels ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 29 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: RueBaRue - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 5,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Gestion de l'expérience invité - Gestion des réservations ## Intégrations (6 au total) - Barefoot - Escapia - LMPM v4 - LiveRez - OwnerRez - Streamline ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) ## Catégories connexes - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de location saisonnière](https://fr.capterra.ca/directory/30616/vacation-rental/software) ## Logiciels similaires 1. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) 3. [Guesty Lite](https://fr.capterra.ca/software/169863/your-porter-app) — 4.7/5 (547 reviews) 4. [OwnerRez](https://fr.capterra.ca/software/100831/ownerrez) — 4.9/5 (259 reviews) 5. [Breezeway](https://fr.capterra.ca/software/186514/breezeway) — 4.6/5 (195 reviews) ## Avis ### "Excellent Amenity to Website" — 5.0/5 > **Justin** | *16 octobre 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I was one of the first users of RueBaRue and continue to use it now 2 years later. There are many features of the site that allow me to give my renter guests a better experience when they come stay with me. I love that the website owner is receptive to feedback and always willing to make suggested improvements. > > **Inconvénients**: I haven't found anything I don't like about it yet. ----- ### "Great Product" — 5.0/5 > **Eleazar** | *14 mai 2022* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Guest communication is our favorite feature. Easy to use and very simple integration to the system we already use. > > **Inconvénients**: The ability to send a message from the phone app to a new number would be great. Other than that, everything else was simple to use and very effective. > > One of the biggest problems solved was the lack of communication with our guests throughout their stay. Most of our guests used to let us know their issues at check-out time. Now we are receiving messages during their stay, giving us a chance to solve the issues before they leave. ----- ### "Better Business, Happy Guests, and Just Plain Fun" — 5.0/5 > **Lissa** | *10 mai 2022* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: RueBaRue has enhanced our ability to provide an exceptional guest experience, especially in the area of Customer Service. The most impactful way RueBaRue has benefitted our company is acquiring more Google 5-star reviews. This has been a huge benefit\! On the flip side, having the ability to easily communicate with our guests over issues they might have at the cabin has precluded bad reviews online. Being able to solve problems, take care of arising issues, and clarify misunderstandings has resulted in a better guest experience because they appreciate being heard. When guests can vent their frustrations immediately through RueBaRue about issues, large or small, upon departure they usually run out of steam to write a bad review because more times than not, they just wanted to vent and be heard. When you can "listen" and empathize through texting in this way, it greatly de-escalates issues. In addition, using RueBaRue has eased our workflow tremendously with automated texts and communications with our guests, and effortlessly integrates with our Streamline Reservation Software System. I cannot say enough how much RueBaRue has positively impacted our business. > > **Inconvénients**: Being a teacher and being able to put myself in the learner's seat helps explaining a subject from the learner's perspective, anticipating questions they might have in applying their newfound knowledge. I feel that the FAQ could be more detailed in explaining certain functions. Watching the webinars helped tremendously and having those available is awesome. Rebekah is so amazing in helping explain things and being willing to jump on a zoom call to demonstrate. Maybe take all the how-to inquiries you receive and make them a part of the FAQ might help? But this is really minor - the ease of setting up and using it is wonderful. > > Whether the vacation rental company is large or small, having everything in one place for the guest is beyond convenient\! Our guests LOVE RueBaRue. The Property Guide and Destination Guide are so beautifully presented and easily customized for our company - takes away the tedious upkeep of an in-home manual. I like the ability to actually show hospitality to our guests by communicating w/ them so easily through RueBaRue. Not only do we provide a clean, luxurious home for our guests, but the ability to let them know that we are available should something be amiss or make a recommendation for the area is icing on the cake. People look forward to their vacation time, and RueBaRue adds to that excitement by having every little detail thought out and provided for our guests. From the Property Guide and Destination Guide to the ability to communicate w/ our guests and send out automated informative texts is critical for exceptional customer service. Guests love RueBaRue and I think it helps us stand out as the luxury boutique company that we are. Thank you RueBaRue ~ you've made us a better company\! ----- ### "Rue Ba Rue is now a crucial part of our daily operations." — 5.0/5 > **Karen** | *11 mai 2022* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: The user interface with our office staff is great. It automates guest communication prior to arrival (e.g. driving directions, access codes), and it allows us to notify guests of weather/traffic/elevator issues with alerts with a click of a button. The review process is also ideal for obtaining positive guest reviews on google. > > **Inconvénients**: This product does what we need it to do. I can't think of anything at this time. > > The support team is proactive in letting us know if there are any issues, and when we have had any issues they are quick to respond to our issue. ----- ### "Wonderful Communication, Features, and Growth" — 5.0/5 > **Autumn** | *20 mai 2022* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to communicate with our guests via text, collect important information from surveys to help personalize their experience, and share information about the home and area with a simple link has done wonders to our processes and customer relationships. With this, we will be able to grow our hospitality and concierge services by leaps and bounds. > > **Inconvénients**: With this being a new program, there are some glitches that come up. However, Nars does a wonderful job of addressing these glitches and getting them taken care of in a timely manner. > > The customer service is absolutely outstanding. If we need assistance they are quick to help and as accommodating as they can be. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/179399/guest-experience-platform?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/179399/guest-experience-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées