--- description: ManageEngine ServiceDesk Plus : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://fr.capterra.ca/software/179501/manageengine-service-desk-plus Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/179501/manageengine-service-desk-plus?page=2) > Logiciel d'assistance de service client et outil de gestion des ressources comprenant une base de connaissances, la gestion des SLA, le suivi des tickets et la gestion des stocks. > > Conclusion : 234 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ManageEngine ServiceDesk Plus? Notre logiciel offre le confort d'utilisation requis pas les PME et les fonctionnalités puissantes exigées par les plus grandes entreprises. Plus de 100 000 entreprises partout dans le monde font confiance à notre produit pour gérer leurs services informatiques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 234 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ManageEngine - **Pays**: The Octagon, É.-U. - **Entreprise fondée en**: 1996 ## Contexte commercial - **À partir de**: 16,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analytique - Asset Lifecycle Management - Barcode/Ticket Scanning - Catalog Management - Communication multicanal - Enquêtes et feedback - Entrée et sortie - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des changements - Gestion des communications - Gestion des connaissances - Gestion des contrats/licences - Gestion des fournisseurs - Gestion des incidents - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des utilisateurs - Gestion des versions - Logiciels d'actions préventives et correctives - Logiciels de CMDB (Configuration Management Database) - Macros et réponses types - Mise en forme de texte - Outils de collaboration - Piste d'audit - Portail libre-service - Prise en charge de plusieurs langues - Rapports d'incidents - Rapports et analyses - Rapports et statistiques - Real-Time Monitoring - Recherche en texte intégral - Routage automatisé - Suivi de la conformité - Suivi des activités - Suivi des coûts - Suivi des ressources - Suivi des statuts - Support client - Tableau de bord - Third-Party Integrations ... et 13 fonctionnalités supplémentaires ## Intégrations (16 au total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avis ### "Great tool for teams of any size" — 5.0/5 > **Yurii** | *9 avril 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: - ServiceDesk Plus is very user friendly platform. You can train a new user to use it within minutes - It's very customizable. You can create many teams and then create rules for those teams. - Service Desk + is not only a ticketing service, it allows you to run reports, track assets, automate solutions for tickets etc. - Ticket management is very user friendly - you can do manual or automated assignment. - Not the most expensive platform on the market. - Supports SAML sign ins and 2FA which is always good - SD+ has a very good mobile app - Comes in Windows and Linux versions > > **Inconvénients**: - ServiceDesk+ has 2 server versions: Linux based and Windows based. Maintenance of Linux based version could be a problem if your team is mostly Windows specialist. This is the only real con I could think of > > ManageEngine ServiceDesk Plus is a great tool for teams of any size. It's not only good for ticket management, it's also good for creating reports and asset tracking. Overall it's a good platform for teams of any size. ----- ### "Excelent tool for ticketing, asset management and other related process" — 5.0/5 > **Edier** | *15 avril 2026* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: We are working with ManageEngine ServiceDesk Plus first on-presmises and after move to the cloud, the migration was was easy and faster. We don't use all the options available for deployment but is good to know there are there in case the company situation change. > > **Inconvénients**: We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket. > > The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license. ----- ### "ManageEngine SDP for your originixation\!" — 4.0/5 > **Jeff** | *25 juin 2026* | Supermarchés | Taux de recommandation : 10.0/10 > > **Avantages**: I really like the customization of the product. You can setup different "buckets" and automate tickets to go into the buckets depending on the rules you create. I truly enjoy the life cycle part because we can keep track and go through a process of granting end users access to certain things on our network. > > **Inconvénients**: The only thing I don't care for are ALL the options that can be done to customize the software for your organization. It took us a quick minute to set it up for our company. Once we were done, that was all that was needed. > > We've been using it for 5 years and the experience has been great. When there is something you cannot figure out on your own, their support staff is always quick to respond and very knowledgeable. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 mars 2026* | Production audiovisuelle | Taux de recommandation : 8.0/10 > > **Avantages**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Inconvénients**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Support is terrible" — 3.0/5 > **Utilisateur vérifié** | *17 avril 2020* | Développement de programmes | Taux de recommandation : 3.0/10 > > **Avantages**: Nice interface. > > **Inconvénients**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/179501/manageengine-service-desk-plus?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/179501/manageengine-service-desk-plus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées