---
description: Snaps : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Snaps - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de marketing conversationnel](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps)

# Snaps

Canonical: https://fr.capterra.ca/software/179928/snaps

> Snaps est l'une des premières plateformes d'automatisation conversationnelle destinée à l'e-commerce.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Snaps?

Les marques d'e-commerce qui cherchent à augmenter leur chiffre d'affaires en ligne et améliorer l'efficacité de leurs agents et la satisfaction des clients.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 1 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Snaps Media
- **Pays**: New York, É.-U.
- **Fondé**: 2010

## Contexte commercial

- **À partir de**: 0,01 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Assistant personnel intelligent (API)
- Ciblage du public
- Collecte de données multicanal
- Communication multicanal
- Gestion de la communication
- Logiciels de chatbots
- Messagerie instantanée
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et analyses
- Reconnaissance vocale
- Suivi de l'engagement
- Tableau de bord
- Third-Party Integrations
- Transfert à un agent

## Intégrations (5 au total)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software)

## Catégories connexes

- [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)
- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels d'intelligence artificielle](https://fr.capterra.ca/directory/30938/artificial-intelligence/software)
- [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software)

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2. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [Heyday](https://fr.capterra.ca/software/177804/heyday-ai) — 4.6/5 (17 reviews)
4. [Pypestream](https://fr.capterra.ca/software/205673/pypestream) — 4.8/5 (8 reviews)
5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avis

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14 octobre 2020* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Inconvénients**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/179928/snaps)

## Cette page est disponible dans les langues suivantes.

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| en | <https://www.capterra.com/p/179928/Snaps/> |
| en-AE | <https://www.capterra.ae/software/179928/snaps> |
| en-AU | <https://www.capterra.com.au/software/179928/snaps> |
| en-CA | <https://www.capterra.ca/software/179928/snaps> |
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