Twilio

Twilio m'aide

Commentaires : je suis très satisfait, il me fait gagner du temps

Avantages :

Frâce à Twilio mes message son personnaliser et ça me fait gagner du temps

Inconvénients :

je n'ai pas trouver d'inconvénient à Twilio

À tester et à adopter

Avantages :

Effectivement efficace ! L’interface est propre et les fonctionnalités aussi

Inconvénients :

Intégration facile mais pour ceux qui s’y connaisse

Meilleurs logiciels

Avantages :

Twilio est l'un des plus meilleurs des logiciels de marketing SMS.facile à prendre et rapide à utiliser.

Inconvénients :

Difficulté introuvable sur se logiciel, mais certains messages tarde avant de partir

Catastrophique

Commentaires : Affreux, aucun service technique réellement à votre écoute, aucune réponse valide, le service commercial vous réponds simplement au bour de 1 mois que les tarifs annoncés dégréssifs pour l'envois de sms ne le sont en réalité pas ! Le coût du sms est plus du double par rapport à mailjet que je conseille fortement du coup.

Avantages :

Soit disant un tarif dégréssif. Au bout de près de 1 mois nous obtenons enfin une réponse mais nous indiquant que le tarif ne change pas que ce soit pour l'achat de 1000 ou 10 000 sms !!! Cela était indiqué l'inverse pourtant.Service technique incompétent. Avec ma société nous tentons de trouver une solution pour encoder un sms depuis plus de 1 mois et malgré une quizaine de réponses par mail nous indiquant des réponses qui n'ont rien à voir avec la demande la réponse n'est pas encore trouvée !!!!Vous êtes livré à vous-même, avec un tarif d'envoi de sms à un coût exorbitant et en plus avec seulement 50 caractères au lieu de 70 habituellement afin de vous faire régler deux sms !!! Le tarif dégréssif promis n'existe pas en réalité donc Twilio est à déconseiller très fortement.

Inconvénients :

Mensonges sur la tarification dégréssive !Sms de 50 caractères au lieu de 70 !!Livré à vous même car ils ne vous donnent aucune réponse valable donc catastrophique

Twilio - Plateforme de service client

Commentaires : Selon mon experience, on a utilisé Twilio afin de résoudre des besoins de télécommunications et messagerie pour différents cas d'utilisation. Ca permet d'atteindre les utilisateurs sur les différents canaux.

Avantages :

Le plus apprécié dans ce logiciel est que Twilio est l'une des APIs les plus fiables pour envoyer des SMS et des messages sur le marché. Ainsi, concernant les prix, c'est assez compétitifs.

Inconvénients :

Le moins apprécié dans ce logiciel est que Twilio manque un peu d'intégration avec quelques services.

Twilio SMS feature never fails and never over charges

Commentaires : Great experience with the app from UI/UX perspective and customer support.

Avantages :

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Inconvénients :

Nothing that I can think of or have experienced.

First class SMS API Platform for developers

Commentaires : I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

Avantages :

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Inconvénients :

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Great option for sending out SMS

Avantages :

The cost was very low compared to other options I saw and handled bulk API requests very well

Inconvénients :

Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me.

Twilio is not meant for Canada

Commentaires : We lost a lot of business due to Twilio and would not recommend it for Canadian businesses.

Avantages :

Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.

Inconvénients :

Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.

I use it because I have to, but it does work.

Commentaires : I use it because it is the resource that several other services I need uses to integrate messaging services. If there was a better option I'd probably go with that.

Avantages :

Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great.

Inconvénients :

It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with.

Customer support is dificult to reach and unresponsive

Commentaires : We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.

Avantages :

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Inconvénients :

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Alternatives envisagées : Constant Contact et Mailchimp

Pourquoi choisir Twilio : Fee structure and reputation for deliver-ability

Logiciel antérieur : Mailchimp

Pourquoi passer à Twilio : We were already using it for our transactional emails, fee structure and reputation for deliver-ability

Can do everything, for all businesses but with a steep learning curve...

Commentaires : Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use.

Avantages :

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

Inconvénients :

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

Alternatives envisagées : Google Voice, Grasshopper, RingEX et Nextiva

Pourquoi choisir Twilio : As a student I received a free trial from GitHub and I really liked how many options and integrations Twilio has.

Logiciel antérieur : Grasshopper

Pourquoi passer à Twilio : They bill by usage so in many ways they are a cheaper option. Plus if your needing to use Twilio on a computer they are the absolute best. And they have a whole marketplace of third party apps that can compliment this service immensely.

Great Service, for experienced users

Commentaires : The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.

Avantages :

It works really well, they are good at making sure users are compliant with relevant regulations.

Inconvénients :

Customer service is slow, their system is not the friendliest.

Great APIs, terrible customer support and sales

Avantages :

Twilio is generally easy to set up and manage, their APIs are generally well-documented. The developer parts of the company that don't involve human interaction seem to be good. It is the backbone of a lot of our core company infrastructure.

Inconvénients :

The (now terminated) salesperson we originally worked with was very helpful at the beginning and even roped in engineers to have discussions with us. They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became practically non-existent. The salesperson locked us into a contract.We were able to get a refund and have the contract terminated, although the refund process took months and lots of book and forth.

Alternatives envisagées : Telnyx Suite

Pourquoi passer à Twilio : They're the market leader and have a developer-focused offering.

Very useful but getting more and more expensive

Commentaires : You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.

Avantages :

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Inconvénients :

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Alternatives envisagées : Vonage Contact Center

Pourquoi choisir Twilio : I found a better CRM that uses the Twilio API to enable VOIP features for the sales team that uses the CRM sales funnel.

Logiciel antérieur : ActiveCampaign et Keap

Pourquoi passer à Twilio : Vonage was much more expensive, and integration with the CRM would have to be built manually. The CRM we chose was already built to integrate with Twilio.

Great Option for Business Phone/Text

Avantages :

Loved the ease of use and set up of a fully functioning business phone/text/voice mail system.

Inconvénients :

Compliance with SMS was a bit difficult to understand.

Twilio is the tool to get it right with customer engagements

Commentaires : Twilio has helped us reach our customers more effectively and easily by building a complete communication workflow where they can easily reach out to us through sms, video, audio or email.

Avantages :

Twilio offers all the resources needed to build a complete communication and customer support platform with multiple support channels like video and audio calls and instant messaging. It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level.

Inconvénients :

Twilio is not an easy to use product and training is always a necessity especially for beginners.

Amazing product

Avantages :

Everything, but especially support and connectivity options.

Inconvénients :

There is nothing that I didn't like, product is close to perfect!

Twilio Has Been So Reliable for SMS Marketing

Avantages :

For proper SMS marketing, Twilio has been so reliable. Twilio has been so accurate to use.

Inconvénients :

I have zero cons for Twilio. Twilio is reliable.

Best of the best

Avantages :

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

Inconvénients :

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Trillion is a Great Integration for Sales Professionals!

Commentaires : Overall I had a great experience with Twilio. As a salsa professional, it checked all of the boxes for my team and I. We could record calls with ease, received awesome call quality, and made our lives very easy.

Avantages :

I really liked how we could call off of our work laptops and have the same quality as my cell phone. This allowed me to have the client data in front of me without worrying about my phone!

Inconvénients :

I have no complaints about Twilio! It was a great service.

Could be really great, and it sounds great, but its really not

Commentaires : Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no documentation to explain why it was happening. When I contacted customer support they told me that it was because Twilio no longer offered email verification for free users. Well, they could have at least sent an email out telling everyone that. I would be forced to buy their tiered plan, switch services, or set up my own verification which sucks but at least tell your users that you're making these changes right?

Avantages :

It had a high number of emails you could send for free every day

Inconvénients :

They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.

If I could give 0 I would

Commentaires : We were scammed with sms fraud to the tune of 2000USD. Eventually they refunded us. However 2 months later they canceled our account because of a bank charge back which we had cancelled. They basically threw our business under the bus. No one could sign up to our service for days. If you want to lose your clients and damage your business use twilio.

Avantages :

Nothing, they will through your business under the bus.

Inconvénients :

Highly unprofessional and don’t care about your business.

A Reliable Cloud Communications Platform

Commentaires : The platform is rock-solid reliable, the features are enterprise-grade, and the convenience of the cloud-based APIs accelerates development timelines.

Avantages :

What I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.

Inconvénients :

Some of the more advanced features and add-ons can get expensive for high-usage applications

Amazing and the best at the services they provide

Avantages :

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Inconvénients :

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.