---
description: Viber : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Viber - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber)

# Viber

Canonical: https://fr.capterra.ca/software/180348/viber

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> Idéal pour les entreprises de toutes tailles, cet outil d'engagement client fournit aux utilisateurs des options de découverte de marques d'e-commerce.
> 
> Conclusion : 4059 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Viber?

Un outil de communication et d'engagement client sur site qui permet aux petites et grandes entreprises d'effectuer des appels internationaux et de promouvoir la visibilité de leur marque en utilisant des chats de groupe, des appels vidéo, des stickers et plus encore.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 4059 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Viber Media

## Contexte commercial

- **Type de licence**:  (Version gratuite disponible)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Luxembourg

##  Fonctionnalités

- Communication multicanal
- Gestion de la communication
- Gestion des commentaires
- Historique des clients
- Messagerie instantanée
- Personnalisation
- Rapports et analyses
- Suivi des interactions

## Intégrations (2 au total)

- Telegram
- WhatsApp

## Ressources d'aide

- Chat/Clavardage

## Category

- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)

## Catégories connexes

- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software)

##  Logiciels similaires

1. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16359 reviews)
2. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [Telegram](https://fr.capterra.ca/software/180347/telegram) — 4.7/5 (6419 reviews)
4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews)

## Avis

### "Mon avis sur Viber" — 3.0/5

> **GLENN TERYLL JORDAN** | *30 avril 2026* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10
> 
> **Avantages**: Permet de faire des échanges de fichiers, des audios, et de faire des appels de manière rapide et instantanée.
> 
> **Inconvénients**: L'un des inconvénients que je rencontre est que le logiciel ne se vend plus bien, il n'est pas assez populaire

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### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5

> **Vicente** | *20 février 2026* | Automobile | Taux de recommandation : 9.0/10
> 
> **Avantages**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN.
> 
> **Inconvénients**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background.
> 
> Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication.

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### "Privacy and crisp calls" — 5.0/5

> **Sagun** | *20 janvier 2025* | Gestion de l'enseignement | Taux de recommandation : 10.0/10
> 
> **Avantages**: The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy.
> 
> **Inconvénients**: While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing.
> 
> I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me.

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### "Secure Messaging App" — 5.0/5

> **Aye Myint Myat** | *30 juillet 2024* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: The most I like about Viber was secured for messaging. I used to use Viber in every day to chat with groups and send files and messaging. It was easy to use and fast for messaging. So, I always choose Viber for messaging.
> 
> **Inconvénients**: I like most of feature about Viber but nothing is perfect right. So the least I list about Viber is explore feature that one is no need for me I think.
> 
> For overall my experience with Viber is excellent. I used Viber since 2014 now it is 10 years experience for me. I am still used Viber for messaging and group chat. Thank you for developing this kind of app, Viber.

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### "Great application" — 5.0/5

> **Sadaf** | *30 avril 2023* | Banque | Taux de recommandation : 8.0/10
> 
> **Avantages**: It’s easy to use and customer service is great
> 
> **Inconvénients**: They haven’t updated it for a long tome

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/180348/viber)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/180348/viber> |
| de-AT | <https://www.capterra.at/software/180348/viber> |
| de-CH | <https://www.capterra.ch/software/180348/viber> |
| en | <https://www.capterra.com/p/180348/Viber/> |
| en-AE | <https://www.capterra.ae/software/180348/viber> |
| en-AU | <https://www.capterra.com.au/software/180348/viber> |
| en-CA | <https://www.capterra.ca/software/180348/viber> |
| en-GB | <https://www.capterra.co.uk/software/180348/viber> |
| en-IE | <https://www.capterra.ie/software/180348/viber> |
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| es-CL | <https://www.capterra.cl/software/180348/viber> |
| es-CO | <https://www.capterra.co/software/180348/viber> |
| es-CR | <https://www.capterra.co.cr/software/180348/viber> |
| es-DO | <https://www.capterra.do/software/180348/viber> |
| es-EC | <https://www.capterra.ec/software/180348/viber> |
| es-MX | <https://www.capterra.mx/software/180348/viber> |
| es-PA | <https://www.capterra.com.pa/software/180348/viber> |
| es-PE | <https://www.capterra.pe/software/180348/viber> |
| fr | <https://www.capterra.fr/software/180348/viber> |
| fr-BE | <https://fr.capterra.be/software/180348/viber> |
| fr-CA | <https://fr.capterra.ca/software/180348/viber> |
| fr-LU | <https://www.capterra.lu/software/180348/viber> |
| it | <https://www.capterra.it/software/180348/viber> |
| ja | <https://www.capterra.jp/software/180348/viber> |
| nl | <https://www.capterra.nl/software/180348/viber> |
| nl-BE | <https://www.capterra.be/software/180348/viber> |
| pt | <https://www.capterra.com.br/software/180348/viber> |
| pt-PT | <https://www.capterra.pt/software/180348/viber> |

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