--- description: Malcolm! : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Malcolm! - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de site web](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm) # Malcolm\! Canonical: https://fr.capterra.ca/software/181117/malcolm Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/181117/malcolm?page=2) > Répondez aux questions fréquentes de vos clients et créez des démarches web pour les tâches courantes. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Malcolm\!? Ce logiciel traite avec des entreprises et organisations du monde entier, grandes et petites, qui souhaitent ardemment l'amélioration de la prise en charge et du service client. Vos clients vous adoreront grâce à Malcolm\! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 36 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Acknowledgement - **Pays**: London, R.-U. - **Entreprise fondée en**: 2003 ## Contexte commercial - **À partir de**: 36,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Création et conception de formulaires - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de contenu - Gestion de la base de connaissances - Gestion des documents - Gestion des formulaires - Mise en forme de texte - Outils de collaboration - Partage des fichiers - Portail client - Portail libre-service - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stratégie de marque personnalisable - Third-Party Integrations - Workflow Automation ## Intégrations (15 au total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de site web](https://fr.capterra.ca/directory/14/portal/software) ## Catégories connexes - [Logiciels de site web](https://fr.capterra.ca/directory/14/portal/software) - [Logiciels pour créer un formulaire](https://fr.capterra.ca/directory/10023/forms-automation/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Logiciels similaires 1. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3696 reviews) 2. [Microsoft SharePoint](https://fr.capterra.ca/software/1167/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://fr.capterra.ca/software/186596/notion) — 4.7/5 (2771 reviews) 4. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5296 reviews) 5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) ## Avis ### "Malcolm\! Saved us Time and Money" — 5.0/5 > **Antony** | *18 juillet 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great. > > **Inconvénients**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything. > > It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\! ----- ### "A Modern Helpdesk Solution with Workflows" — 5.0/5 > **Hari** | *11 octobre 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities. > > **Inconvénients**: Integrations are a bit lacking and haven't really seen man updates (publically). > > Malcolm has been a pleasure to use and implement. ----- ### "Great software solution" — 4.0/5 > **Joe** | *8 novembre 2021* | Divertissement | Taux de recommandation : 7.0/10 > > **Avantages**: Malcolm\! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy. > > **Inconvénients**: Tricky to alphabetically order content, but doable\! > > Easy and enjoyable. ----- ### "Fantastic product for knowledge bases & Smart Questionnaires" — 5.0/5 > **Mark** | *27 juin 2022* | Agriculture | Taux de recommandation : 10.0/10 > > **Avantages**: Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website. > > **Inconvénients**: The storage space provided by default is perhaps a little on the small side. > > We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions \& Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations. ----- ### "Incredibly useful and efficient" — 5.0/5 > **Benjamin** | *18 mai 2020* | Services environnementaux | Taux de recommandation : 10.0/10 > > **Avantages**: Malcom\! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement\! > > **Inconvénients**: I don't have much to reproach to Malcom\! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless. > > As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what my users think. There is so much to say about Malcom that I cannot include them all in this short description, I sincerely think that it would be a shame not to try it for yourself in order to get your own idea because we are all different and don't have the same expectations. For my part, I am a satisfied client, so why not you? Malcom\! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/181117/malcolm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/181117/malcolm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées