--- description: Reviewpro Reputation : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Reviewpro Reputation - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [Reviewpro Reputation](/software/181148/Reviewpro-Reputation) # Reviewpro Reputation Canonical: https://fr.capterra.ca/software/181148/Reviewpro-Reputation Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/181148/Reviewpro-Reputation?page=2) > Exploitez les avis des clients pour prendre de meilleures décisions, renforcer votre réputation et augmenter vos revenus. Découvrez Shiji Reviewpro Reputation. > > Conclusion : 6 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Reviewpro Reputation? Shiji Reviewpro Reputation s’adresse aux hôtels et aux groupes multi-établissements qui recherchent une plateforme unifiée pour suivre les avis, se comparer aux concurrents et améliorer la satisfaction client grâce à des insights basés sur les données. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 6 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: A Shiji Group Brand - **Fondé**: 1998 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, indonésien, italien, néerlandais, portugais, russe, thaï, turc - **Pays disponibles**: Afrique du Sud, Allemagne, Andorre, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Brésil, Cambodge, Canada, Chili, Colombie, Corée du Sud, Costa Rica, Dominique, Espagne et 42 de plus ## Fonctionnalités - Analyse des sentiments - Distribution multicanal - Gestion des réponses - Notification en cas d'avis émis - Suivi des mots-clés - Surveillance des avis émis - Tableau de bord ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) ## Logiciels similaires 1. [GiveMe5.ai](https://fr.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 2. [Okendo](https://fr.capterra.ca/software/176189/okendo) — 4.9/5 (223 reviews) 3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) 5. [GatherUp](https://fr.capterra.ca/software/1021453/gatherup) — 4.6/5 (41 reviews) ## Avis ### "Great product to support your reputation" — 4.0/5 > **Utilisateur vérifié** | *21 juin 2018* | Taux de recommandation : 7.0/10 > > **Avantages**: It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made. > > **Inconvénients**: None\! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are. ----- ### "ReviewPro forever" — 5.0/5 > **Teodora** | *6 février 2023* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Il fatto di poter gestire 11 strutture da un unico dashboard è estremante utile. Si perde un sacco di tempo saltare da una piattaforma ad altra, logarti, autenticarti . Qui hai la possibilità di vedere tutto. Poi, è molto intuitivo e facile, e quando non si capisce qualcosa, l'assistenza è estremamente cortese e tempestiva > > **Inconvénients**: Il fatto che non sono tutte le piattaforme visibile. La più grande perdita è stata Facebook. > > Con ReviewPro, hai il controllo totale della tua Brand Reputation, ti serve meno tempo per rispondere a TUTTE le recensioni ( utilizzando i template di risposta) in più hai la possibilità di utilizzate le lingue che ti servono. ----- ### "Don’t use it if you are a small hotel" — 1.0/5 > **Utilisateur vérifié** | *29 octobre 2018* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. Probably it is good for a big hotels > > **Inconvénients**: Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business ----- ### "ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence" — 4.0/5 > **Aaron** | *19 février 2020* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use. The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about. > > **Inconvénients**: Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price. ----- ### "Customer service is exceptional\!" — 5.0/5 > **andrea** | *23 mai 2022* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The very best thing about ReviewPro, aside from the functionality, is their customer service. Their team is willing to meet as many times as possible to ensure easy deployment, successful campaigns, and clear understanding. We hosted zoom meeting with ReviewPro reps in order to create customized surveys to capture strategic data and influence customer loyalty. The custom options that were available made the process positive and successful. We liked that we could incorporate all of our own branding credentials from logos to colors and even wording. > > **Inconvénients**: The cost is high for small sized properties. The scale is not matched for privately owned small sized hotels and inns. > > Overall, the experience I had with ReviewPro was positive and successful. The success is mostly due to the great teamwork between the property and the ReviewPro representatives. They cared deeply about our goals and worked creatively to meet our needs. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/181148/Reviewpro-Reputation?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/181148/Reviewpro-Reputation) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées