---
description: Smith.ai : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smith.ai - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Smith.ai](/software/181278/smith-ai-live-website-chat)

# Smith.ai

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> Le Live Chat de Smith.ai, avec des agents professionnels disponibles 24 h/24, 7 j/7 et soutenu par la technologie d'IA, est un moyen rapide et convivial de saisir et convertir des leads en ligne.
> 
> Conclusion : 29 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Smith.ai?

Le Chat de Smith.ai est particulièrement utile aux entreprises qui cherchent à améliorer leurs résultats de marketing en ligne. Des agents de chat professionnels en direct et des chatbots d'IA saisissent, filtrent et enregistrent les visiteurs du site web pour les convertir en nouveaux clients, 24 h/24, 7 j/7.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 29 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Smith.ai
- **Pays**: Palo Alto, É.-U.
- **Fondé**: 2015

## Contexte commercial

- **À partir de**: 95,00 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: anglais, espagnol
- **Pays disponibles**: Canada, Mexique, États-Unis

##  Fonctionnalités

- AI Copilot
- Accès mobile
- Alerts/Escalation
- Analyse prédictive
- Automatisation des processus et flux de travail
- Autoresponders
- Clavardage et messagerie
- Clavardage proactif
- Communication multicanal
- Définition des priorités
- Détection de la langue
- Formulaire hors ligne
- Formulaires en ligne
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des campagnes
- Gestion des contacts
- Gestion des flux de travail
- Gestion des modèles
- Gestion des pipelines
- Géociblage
- Historique des clients
- Importation et exportation de données
- Intelligence artificielle et apprentissage automatique
- Intelligence conversationnelle
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Marketing multicanal
- Messagerie client en temps réel
- Messagerie instantanée
- Notifications de leads
- Personnalisation
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et statistiques
- Reconnaissance vocale
- Relevé et historique des chats
- Robot pré-configuré
- Réponses automatisées
- Segmentation de leads
- Stratégie de marque personnalisable
- Suggestions de requêtes
- Suivi des interactions
- Support client
- Sécurité des données
- Task Automation
- Third-Party Integrations
- Traitement automatique du langage naturel
- Transfert à un agent
- Transferts/Routage

... et 3 fonctionnalités supplémentaires

## Intégrations (68 au total)

- 800.com
- 8am LawPay
- AccuLynx
- Actionstep
- Acuity Scheduling
- Agile CRM
- Airtable
- AppointmentCore
- Appointy
- Apptoto
- Calendly
- CallRail
- Capsule
- Clio
- Confido Legal

... et 53 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software)

##  Logiciels similaires

1. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [Thryv](https://fr.capterra.ca/software/156926/thryv) — 4.2/5 (505 reviews)
3. [Agile CRM](https://fr.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews)
4. [Serviceform](https://fr.capterra.ca/software/173576/serviceform) — 4.6/5 (30 reviews)
5. [Velaro](https://fr.capterra.ca/software/116972/velaro) — 3.9/5 (9 reviews)

## Avis

### "Great support and easy setup" — 5.0/5

> **Kyle** | *11 mai 2020* | Services juridiques | Taux de recommandation : 9.0/10
> 
> **Avantages**: Setup was incredibly easy and the support to help do so was top notch.
> 
> **Inconvénients**: There's no way to have local staff ran the chat box, only remote receptionists and bots.

-----

### "I prefer a consistent person to answer the phone" — 4.0/5

> **Juanita** | *25 avril 2022* | Services juridiques | Taux de recommandation : 6.0/10
> 
> **Avantages**: I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.
> 
> **Inconvénients**: I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.
> 
> I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

-----

### "Avoid Smith.Ai" — 1.0/5

> **Chad** | *2 octobre 2023* | Construction | Taux de recommandation : 0.0/10
> 
> **Avantages**: I cant think of any positive experience. We used them as a last resort because the service was so terrible.
> 
> **Inconvénients**: Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date.

-----

### "Outstanding Option for CX Help" — 5.0/5

> **RJ** | *17 février 2021* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10
> 
> **Avantages**: Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights \& weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.
> 
> **Inconvénients**: It took some time to set up the Q\&A portion initially, but it was well worth it.
> 
> The team has been helpful, responsive, and has helped with everything along the way.

-----

### "Smith Ai for Law Firm" — 5.0/5

> **Ramon** | *11 février 2023* | Cabinet d'avocats | Taux de recommandation : 10.0/10
> 
> **Avantages**: Being able to use phone reps to accurately receive message on our behalf.
> 
> **Inconvénients**: Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.
> 
> Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each.  But this is rare, usually the reps are great at gathering accurate information when we get incoming calls.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/181278/smith-ai-live-website-chat)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/> |
| en-AE | <https://www.capterra.ae/software/181278/smith-ai-live-website-chat> |
| en-AU | <https://www.capterra.com.au/software/181278/smith-ai-live-website-chat> |
| en-CA | <https://www.capterra.ca/software/181278/smith-ai-live-website-chat> |
| en-GB | <https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat> |
| en-IE | <https://www.capterra.ie/software/181278/smith-ai-live-website-chat> |
| en-IL | <https://www.capterra.co.il/software/181278/smith-ai-live-website-chat> |
| en-IN | <https://www.capterra.in/software/181278/smith-ai-live-website-chat> |
| en-NZ | <https://www.capterra.co.nz/software/181278/smith-ai-live-website-chat> |
| en-SG | <https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat> |
| en-ZA | <https://www.capterra.co.za/software/181278/smith-ai-live-website-chat> |
| fr | <https://www.capterra.fr/software/181278/smith-ai-live-website-chat> |
| fr-BE | <https://fr.capterra.be/software/181278/smith-ai-live-website-chat> |
| fr-CA | <https://fr.capterra.ca/software/181278/smith-ai-live-website-chat> |
| fr-LU | <https://www.capterra.lu/software/181278/smith-ai-live-website-chat> |

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