--- description: Smith.ai : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smith.ai - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Smith.ai](/software/181278/smith-ai-live-website-chat) # Smith.ai Canonical: https://fr.capterra.ca/software/181278/smith-ai-live-website-chat Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/181278/smith-ai-live-website-chat?page=2) > Le Live Chat de Smith.ai, avec des agents professionnels disponibles 24 h/24, 7 j/7 et soutenu par la technologie d'IA, est un moyen rapide et convivial de saisir et convertir des leads en ligne. > > Conclusion : 49 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Smith.ai? Le Chat de Smith.ai est particulièrement utile aux entreprises qui cherchent à améliorer leurs résultats de marketing en ligne. Des agents de chat professionnels en direct et des chatbots d'IA saisissent, filtrent et enregistrent les visiteurs du site web pour les convertir en nouveaux clients, 24 h/24, 7 j/7. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 49 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Smith.ai - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, Mexique, États-Unis ## Fonctionnalités - AI Copilot - Accès mobile - Alerts/Escalation - Analyse prédictive - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Définition des priorités - Détection de la langue - Développement sans code - Formulaire hors ligne - Formulaires en ligne - Gestion de contenu - Gestion de la base de connaissances - Gestion des campagnes - Gestion des contacts - Gestion des flux de travail - Gestion des modèles - Gestion des pipelines - Géociblage - Historique des clients - Importation et exportation de données - Intelligence artificielle et apprentissage automatique - Intelligence conversationnelle - Logiciels CRM (gestion de la relation client) - Marketing multicanal - Messagerie client en temps réel - Notifications de leads - Personnalisation - Prise en charge de plusieurs langues - Qualification de leads - Rapports et statistiques - Reconnaissance vocale - Relevé et historique des chats - Robot pré-configuré - Réponses automatisées - Saisie de leads - Segmentation de leads - Stratégie de marque personnalisable - Suggestions de requêtes - Suivi des interactions - Support client - Sécurité des données - Task Automation - Third-Party Integrations - Traitement automatique du langage naturel - Transfert à un agent - Transferts/Routage - Workflow Automation ... et 2 fonctionnalités supplémentaires ## Intégrations (68 au total) - 800.com - 8am LawPay - AccuLynx - Actionstep - Acuity Scheduling - Agile CRM - Airtable - AppointmentCore - Appointy - Apptoto - Calendly - CallRail - Capsule - Clio - Confido Legal ... et 53 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avis ### "Solid call answering service" — 5.0/5 > **Jared** | *1 septembre 2026* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups > > **Inconvénients**: Struggles to accurately capture e-mail addresses from new callers, however, I have a work around to solve this problem > > No complaints; easy set up, reliable performance that I can monitor, and a reasonable price for the value I receive ----- ### "Nearly 7 Years and Still a Great Service" — 5.0/5 > **Jake** | *28 août 2026* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: The reliability and flexibility. Smith.ai gives us professional phone coverage when our staff is busy, after hours, and on weekends, so we don't have to worry about important calls going unanswered. I also really like how customizable the service is. We can tell them how different types of calls should be handled and make changes as our needs evolve. After nearly seven years, they have become a service we simply rely on. > > **Inconvénients**: The biggest limitation is that an outside receptionist will never know your business quite as well as someone sitting in your office. Occasionally a call may be handled differently than we would have handled it ourselves. That said, Smith.ai allows us to create detailed instructions and make adjustments, so we have been able to minimize those situations over time. > > Our overall experience with Smith.ai has been excellent. We have used them for nearly seven years, and they have grown with us as our firm has grown. What started as a way to reduce interruptions and screen unnecessary calls has become an important part of how we handle our phones. Today, we rely on Smith.ai for overflow during busy times, after-hours and weekend coverage, and making sure potential clients aren't simply sent to voicemail. Their team has been reliable, professional, and responsive whenever we need to make changes. Seven years later, we are still happy customers, which is probably the best thing I can say about the service. ----- ### "Avoid Smith.Ai" — 1.0/5 > **Chad** | *2 octobre 2023* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: I cant think of any positive experience. We used them as a last resort because the service was so terrible. > > **Inconvénients**: Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date. ----- ### "Reception service is a necessary evil for us, and they do a decent job" — 4.0/5 > **Kathy** | *22 septembre 2026* | Cabinet d'avocats | Taux de recommandation : 7.0/10 > > **Avantages**: I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. > > **Inconvénients**: My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm, so I know when they don't ask the directed questions. > > We had hoped to have more intake done, but unfortunately this necessary evil has just turned into a message-taking service by and large. I do imagine that they can help more mainstream areas of law better, but elder law is somewhat niche and a good majority of the receptionists don't firmly understand what we do. ----- ### "Highly Recommend For Any Service Based Business" — 5.0/5 > **Doug** | *31 août 2026* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: 24/7 service. Real human being answering the phone. Quick customer service. Ability to meet with account manager quickly. > > **Inconvénients**: The price is getting up there, but they're answering one thousand calls a month for me and they continue to have the bandwidth to keep answering all of my incoming calls at any time. > > Highly recommend. Quick customer service. Low error rate. They make my leads and clients feel heard. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/181278/smith-ai-live-website-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/181278/smith-ai-live-website-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées