--- description: Intermedia Unite : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intermedia Unite - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Intermedia Unite](/software/181373/unite) # Intermedia Unite Canonical: https://fr.capterra.ca/software/181373/unite Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/181373/unite?page=2) > Intermedia Unite est un système de téléphonie cloud complet, extrêmement fiable et évolutif, conçu pour les petites entreprises. > > Conclusion : 189 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intermedia Unite? Entreprises de toutes tailles, de 1 à 500 employés et plus. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 189 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Intermedia - **Pays**: Sunnyvale, É.-U. - **Entreprise fondée en**: 1991 ## Contexte commercial - **À partir de**: 27,99 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, japonais, néerlandais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automate d'appel - CTI (couplage téléphonie informatique) - Collaboration entre plusieurs utilisateurs - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Fichiers audio et vidéo bidirectionnels - Gestion de la qualité - Gestion des centres d'appel - Gestion des listes d'attente - Gestion du personnel - IVR - Interface d'agent - Liaisons SIP - Logiciels de chatbots - Messagerie SMS - Messagerie vocale - Partage d'écran - Partage des fichiers - Rapports et analyses - Routage automatisé - Routage des appels - Suivi des appels - Suivi des appels - Transfert d’appel - VoIP ## Intégrations (20 au total) - Algo - CDK Global - DealerSocket CRM - Dynamics 365 - Google Calendar - Google Contacts - Google Meet - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Pipedrive - Salesforce Platform - Salesforce Starter - ServiceNow ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Applications de visioconférence](https://fr.capterra.ca/directory/31895/video-conferencing/software) ## Logiciels similaires 1. [Wildix](https://fr.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) 3. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) 4. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (11166 reviews) 5. [Zoom Workplace](https://fr.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14687 reviews) ## Avis ### "Outstanding Quality and Service" — 5.0/5 > **Kevin Dominik** | *3 septembre 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable. > > **Inconvénients**: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features. > > Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff. ----- ### "Great solution for our team that saves us $$$ too\!" — 4.0/5 > **Desmond** | *19 août 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month. > > **Inconvénients**: The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy. > > I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone. ----- ### "Low quality phone provider. Only useful for low volume calling" — 3.0/5 > **Andres** | *31 décembre 2022* | Externalisation/délocalisation | Taux de recommandation : 3.0/10 > > **Avantages**: It is easy to use as any other phone provider, it has a good interface and a good reporting system. > > **Inconvénients**: It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one > > It was easy to purchase, easy to install, deploy, and start to use. However, after having several users doing a calling activity at the same time, the connections starts to fail ----- ### "One Stop Shop for Voip needs\!" — 5.0/5 > **Justin** | *30 octobre 2023* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need\! > > **Inconvénients**: Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. > > prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. ----- ### "Excellent product & excellent customer service" — 5.0/5 > **Cathy** | *8 mars 2023* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you\! > > **Inconvénients**: We cannot think of anything we woudl want to change. > > Wonderful\! ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/181373/unite?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/181373/unite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées