--- description: Intermedia Unite : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intermedia Unite - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Intermedia Unite](/software/181373/unite) # Intermedia Unite Canonical: https://fr.capterra.ca/software/181373/unite Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/181373/unite?page=2) > Intermedia Unite est un système de téléphonie cloud complet, extrêmement fiable et évolutif, conçu pour les petites entreprises. > > Conclusion : 188 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intermedia Unite? Entreprises de toutes tailles, de 1 à 500 employés et plus. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 188 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Intermedia - **Pays**: Sunnyvale, É.-U. - **Fondé**: 1991 ## Contexte commercial - **À partir de**: 27,99 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, italien, néerlandais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automate d'appel - Collaboration entre plusieurs utilisateurs - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Fichiers audio et vidéo bidirectionnels - Gestion des centres d'appel - Gestion du personnel - IVR - Messagerie SMS - Messagerie vocale - Partage des fichiers - Rapports et analyses - Routage automatisé - Routage des appels - Suivi des appels - Suivi des appels - Transfert d’appel - VoIP ## Intégrations (14 au total) - Google Calendar - Google Contacts - Google Meet - Microsoft Outlook - Microsoft Teams - Salesforce Platform - Salesforce Starter - ServiceNow - Slack - SugarCRM - Zendesk Suite - Zoho Desk - Zoho Projects - Zoho SalesInbox ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [Zoom Workplace](https://fr.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 2. [Wildix](https://fr.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 3. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) 5. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) ## Avis ### "Outstanding Quality and Service" — 5.0/5 > **Kevin Dominik** | *3 septembre 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable. > > **Inconvénients**: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features. > > Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff. ----- ### "One Stop Shop for Voip needs\!" — 5.0/5 > **Justin** | *30 octobre 2023* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need\! > > **Inconvénients**: Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. > > prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. ----- ### "Not the best, but affordable" — 3.0/5 > **Whitney** | *18 juillet 2024* | Cabinet d'avocats | Taux de recommandation : 4.0/10 > > **Avantages**: Their deskphones are easy to familiarize yourself with and pretty decent > > **Inconvénients**: Customer service was not the best, took so long for support to resolve issues and constant outings in the area. ----- ### "Excellent product & excellent customer service" — 5.0/5 > **Cathy** | *8 mars 2023* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you\! > > **Inconvénients**: We cannot think of anything we woudl want to change. > > Wonderful\! ----- ### "SO much better than Microsoft's exchange services" — 5.0/5 > **Laura** | *26 septembre 2019* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English\!\! And calls me back\!\!\! > > **Inconvénients**: The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team. > > Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/181373/unite?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/181373/unite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées