---
description: Zoho Assist : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Zoho Assist - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de bureau à distance](/directory/31955/remote-desktop/software) > [Zoho Assist](/software/181775/zoho-assist)

# Zoho Assist

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> Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.
> 
> Conclusion : 1374 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Zoho Assist?

Support informatique externalisé et prestataire d'infogérance (MSP), support informatique, service d'assistance téléphonique à la clientèle.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 1374 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Zoho
- **Fondé**: 1996

## Contexte commercial

- **À partir de**: 480,00 DOP
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Prix**: Essai gratuit de 15 jours, plans d'assistance à distance et d'accès sans surveillance
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, bulgare, chinois, coréen, espagnol, français, italien, japonais, néerlandais, portugais, suédois
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Accès et contrôle à distance
- Accès mobile
- Accès sans surveillance
- Annotations
- Assistance à distance
- Audio/Vidéo HD
- Chat en temps réel
- Chat vidéo
- Clavardage et messagerie
- Communication multicanal
- Conférences vidéo
- Contrôles/Permissions d'accès
- Desktop/Browser Sharing
- Dépannage
- Enquêtes et feedback
- Enregistrement de l'écran
- Enregistrement de session
- Enregistrements
- Gestion des problèmes
- Gestion des tickets de support
- Messagerie instantanée
- Outils de collaboration
- Outils de diagnostic
- Partage d'écran
- Partage d'écran en temps réel
- Partage d'écran mobile
- Partage des fichiers
- Planification
- Portail libre-service
- Pour logiciels d'infogérance
- Rapports et analyses
- Rapports et statistiques
- Real-Time Monitoring
- Sauvegarde et récupération
- Suivi des serveurs
- Surveillance et gestion à distance
- Tableau de bord
- Transfert de fichiers

## Intégrations (17 au total)

- Freshdesk
- Google Workspace
- JIRA Service Management
- Jira
- ManageEngine Endpoint Central
- ManageEngine Mobile Device Manager Plus
- ManageEngine ServiceDesk Plus
- ManageEngine ServiceDesk Plus MSP
- Microsoft Teams
- ServiceNow
- Slack
- Spiceworks Cloud Help Desk
- Zendesk Suite
- Zoho Bookings
- Zoho Desk

... et 2 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de bureau à distance](https://fr.capterra.ca/directory/31955/remote-desktop/software)

## Catégories connexes

- [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software)
- [Logiciels de télétravail](https://fr.capterra.ca/directory/31855/remote-work/software)
- [Logiciels de bureau à distance](https://fr.capterra.ca/directory/31955/remote-desktop/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels d'infogérance](https://fr.capterra.ca/directory/30921/msp/software)

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## Avis

### "Utilisateur de Zoho Assit et autre outils Zoho" — 5.0/5

> **Hervé** | *25 novembre 2025* | Comptabilité | Taux de recommandation : 8.0/10
> 
> **Avantages**: La solutions Zoho Assit est une solution facile à mettre en oeuvre et à déployer. Facile à personnaliser et à intégrer dans notre domaine.
> 
> **Inconvénients**: Dans la solution Zoho Assit, il y a beaucoup de menus disponibles mais pas forcément accessibles selon les licences. peut-être alléger les menu selon les licences pour éviter la surcharge graphique.
> 
> Nous sommes utilisateur de multiple outils Zoho et nous avons ajouté Assit pour les techniciens. Le portail windows et très pratique. le portail web est identique à celui windows. Facile à mettre en oeuvre. Bonne répartition des fonctions

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### "Very good service and amazing tech support" — 5.0/5

> **Vitaly** | *28 août 2025* | Machines | Taux de recommandation : 10.0/10
> 
> **Avantages**: I am using ZOHO Assist Unattended Access for few years to help my client remotely with IT needs. It is fully servicing mine and client's needs on couple dozens PCs with variety of tasks. I think I found solution beyond ZOHO advertising and and tech support is awesome.
> 
> **Inconvénients**: Thinking on my needs and requirements, I cannot point on any feature, that I cannot execute. In case of difficulties tech support is always helps
> 
> The latest problem I had on Native client file transfer. Initially I was explained limitations and offered way around which I actually found myself and was inconvenient but acceptable. And I was very surprised, that after few days support agent followed up, requested additional information and next day I got resolution how to deal with the problem.
This particular case describes, how good is service and support and attentive to customer needs.

-----

### "Handy Remote Tool" — 5.0/5

> **Obay** | *10 décembre 2025* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: Handy tool, better than AnyDesk and TeamViewer, it shows you when the last time remote device was last online
> 
> **Inconvénients**: Zoho Assist is useful for basic remote access, but several issues stand out. The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work. Performance can also drop under moderate or unstable bandwidth, leading to noticeable lag compared to faster tools like AnyDesk. Some essential features feel unnecessarily locked behind higher-tier plans, which limits flexibility unless you upgrade. Mobile device control is available, but not as smooth or intuitive as competitors. Finally, session reconnect stability can be inconsistent; if the connection drops, you may need to restart or resend the session link, which interrupts workflow during critical tasks.

-----

### "My great experiences with Zoho Assist" — 5.0/5

> **Kevin** | *24 décembre 2025* | Immobilier | Taux de recommandation : 10.0/10
> 
> **Avantages**: Hi, I have been using for a couple years now. No matter where I am travelling, Zoho Assist works reliably. Makes my on line life easy with no stress. Retired now, but was in business for over 41 years, and I wish Zoho Assist was around years ago\!
> 
> **Inconvénients**: The only comment that I have on the cons of Zoho Assist is that it was not on the market years ago, as it would have helped me out sooner.
> 
> Excellent, reliable, easy to use, cost effective, no stress, access to help if every required. I am a happy client.

-----

### "Reliable and Cost-Effective Remote Support Tool" — 5.0/5

> **Roshen** | *2 février 2026* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: Zoho Assist is easy to use and quick to set up. The remote session quality is stable, and it works well across different platforms without requiring complex client installations. I also like the web-based access, unattended remote support, and the integration with other Zoho products. It’s a cost-effective solution compared to many competitors.
> 
> **Inconvénients**: The user interface could be more modern and intuitive. Advanced features are limited compared to some enterprise-grade remote support tools, and mobile device support—especially for iOS—is somewhat restricted.
> 
> Overall, Zoho Assist has been a reliable remote support solution for day-to-day IT support tasks. It meets most requirements for remote troubleshooting and system access while remaining affordable and easy to manage. With some improvements to the UI and mobile support, it could be an even stronger product.

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