--- description: CloudTalk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour le suivi d'appel](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://fr.capterra.ca/software/182004/cloudtalk Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/182004/cloudtalk?page=2) > CloudTalk est un système de téléphonie basé sur le cloud pour les équipes de support et de vente. Découvrez une gestion des appels simple et amusante. Obtenez votre version d'essai gratuite dès aujourd'hui. > > Conclusion : 268 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CloudTalk? Des entreprises intelligentes de toutes tailles qui cherchent à améliorer l'expérience client et les performances des agents grâce au canal le plus personnalisé : la voix. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 268 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CloudTalk - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 19,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, tchèque - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Bélize, Canada, Chine, Chypre et 76 de plus ## Fonctionnalités - Alertes/Notifications - Audio/Video Conferencing - Automate d'appel - Automated Attendant - Communication multicanal - Conférences - Distribution automatique des appels - Durée d'appel - Employee Coaching Tools - Enregistrement des appels - Enregistrements - Filtrage d'appels - Gestion de l'expérience client - Gestion de la communication - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Planification des rappels - Profils des appelants - Rapports et analyses - Rapports par extension - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des conversions - Suivi des indicateurs clés de performance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transcription des appels - Transfert de fichiers - Transfert d’appel - VoIP ... et 23 fonctionnalités supplémentaires ## Intégrations (27 au total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour le suivi d'appel](https://fr.capterra.ca/directory/30083/call-accounting/software) ## Catégories connexes - [Logiciels pour le suivi d'appel](https://fr.capterra.ca/directory/30083/call-accounting/software) - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) - [Logiciels de gestion des appels téléphoniques](https://fr.capterra.ca/directory/30901/call-tracking/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (859 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (315 reviews) 3. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Avis ### "User and Budget friendly cloud call tool" — 4.0/5 > **Chandu** | *7 mai 2025* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports > > **Inconvénients**: After call response is not unto the mark can be improved and ringtones in it are not that great > > Its good and user-friendly tool , Its even affordable , docent take much time to learn it ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Inconvénients**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 décembre 2025* | Gestion de l'enseignement | Taux de recommandation : 3.0/10 > > **Avantages**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Inconvénients**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "Looks good from a distance, but they're a mess internally" — 2.0/5 > **Adam** | *13 juillet 2021* | Divertissement | Taux de recommandation : 2.0/10 > > **Avantages**: The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. > > **Inconvénients**: CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 juillet 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Inconvénients**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/182004/cloudtalk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/182004/cloudtalk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées