--- description: Botsplash : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Botsplash - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Botsplash](/software/182423/botsplash) # Botsplash Canonical: https://fr.capterra.ca/software/182423/botsplash Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/182423/botsplash?page=2) > Plateforme de chat en direct automatisée aidant les agents et les consommateurs à communiquer sur plusieurs canaux numériques. > > Conclusion : 55 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Botsplash? Les entreprises qui offrent des produits transactionnels de haute valeur. L'éditeur vise principalement le secteur des prêts hypothécaires et des prêts à la consommation, de l'immobilier, des technologies financières et de la génération de leads. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 55 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Botsplash - **Fondé**: 2017 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse visuelle - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Envoi de SMS en masse - Formulaire hors ligne - Gestion de la communication - Gestion des contacts - Géociblage - Historique des clients - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Messagerie planifiée - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Prise en charge de plusieurs langues - Rapports et analyses - Relevé et historique des chats - Réponses automatisées - Stratégie de marque personnalisable - Suivi de l'engagement - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (17 au total) - Alexa - Bandwidth - BombBomb - Five9 - Follow Up Boss - Freshdesk - Fullstory - Google Ads - Google Analytics 360 - Hotjar - HubSpot CRM - LeadMailbox - Microsoft Azure - Plivo - Velocify ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) 2. [Wati](https://fr.capterra.ca/software/204314/wati) — 4.6/5 (202 reviews) 3. [Quiq](https://fr.capterra.ca/software/166780/quiq-messaging) — 4.5/5 (37 reviews) 4. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews) 5. [SimpleWorks](https://fr.capterra.ca/software/144850/simplecrm) — 4.5/5 (15 reviews) ## Avis ### "Botsplash" — 5.0/5 > **Muhammad Adil** | *22 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc. > > **Inconvénients**: Not much to say about anything unusual about it. They are adding continues features and their support is always there. > > Overall integration is seamless and very helpful support team makes it a must have customer interaction software. ----- ### "Why I Love Botsplash" — 5.0/5 > **Brian** | *9 novembre 2023* | Banque | Taux de recommandation : 10.0/10 > > **Avantages**: Very easy to use in gaining new business > > **Inconvénients**: I have no complaints about botsplash. None > > In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication. ----- ### "Botsplash review" — 3.0/5 > **Mac** | *21 janvier 2019* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: Being able to have an instant message feature with clients. The layout of the app is easy to follow. > > **Inconvénients**: Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash. > > Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client. ----- ### "Botsplash is best in class" — 5.0/5 > **Todd** | *28 janvier 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook > > **Inconvénients**: No complaints at this time. We are always coming up with ideas and \[SENSITIVE CONTENT\] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions. ----- ### "Botsplash" — 5.0/5 > **Christopher** | *28 janvier 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication. > > **Inconvénients**: Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize > > 10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/182423/botsplash?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/182423/botsplash) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées