---
description: HubSpot Service Hub : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HubSpot Service Hub - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub)

# HubSpot Service Hub

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> Avec Service Hub, organisez votre équipe, proposez des solutions proactives et mesurez la satisfaction client en toute simplicité.
> 
> Conclusion : 187 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise HubSpot Service Hub?

Service Hub est conçu pour les entreprises qui placent le client au centre de leurs priorités. Il aide les petites équipes à offrir une assistance de qualité, à mettre en place des options en libre-service et à améliorer la satisfaction client.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 187 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: HubSpot
- **Pays**: Cambridge, É.-U.
- **Fondé**: 2012

## Contexte commercial

- **À partir de**: 15,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, espagnol, français, japonais, portugais
- **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Danemark, Espagne, Finlande, France, Inde, Irlande, Japon, Malaisie, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Philippines, R.A.S. chinoise de Hong Kong et 5 de plus

##  Fonctionnalités

- Accès mobile
- Alertes de compte
- Alertes/Notifications
- Alerts/Escalation
- Analytique
- Autoresponders
- Base de données de clients
- Clavardage et messagerie
- Clavardage proactif
- Communication multicanal
- Contrôles/Permissions d'accès
- Définition des priorités
- Engagement des clients
- Enquêtes et feedback
- Formulaire hors ligne
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des boîtes de messagerie
- Gestion des commentaires
- Gestion des comptes
- Gestion des connaissances
- Gestion des contacts
- Gestion des courriels
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des tickets de support
- Gestion des tâches
- Géociblage
- Intégration des employés
- Logiciels CRM (gestion de la relation client)
- Macros et réponses types
- Messagerie client en temps réel
- Modèles personnalisables
- NPS des clients
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Relevé et historique des chats
- Routage automatisé
- Score "health score"
- Stockage de documents
- Stratégie de marque personnalisable
- Suivi des interactions
- Suivi et analyse de l'utilisation
- Support client
- Tableau de bord d'activités
- Third-Party Integrations
- Transferts/Routage

... et 1 fonctionnalités supplémentaires

## Intégrations (100 au total)

- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith

... et 85 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software)

## Catégories connexes

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software)
- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

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2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avis

### "Happy customer" — 4.0/5

> **Mehakpreet** | *22 mai 2025* | E-learning | Taux de recommandation : 7.0/10
> 
> **Avantages**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference.
> 
> **Inconvénients**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra.
> 
> I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most.

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### "Great Customer Service Hub" — 4.0/5

> **Stephanie** | *25 juin 2025* | Marketing et publicité | Taux de recommandation : 8.0/10
> 
> **Avantages**: HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support.
> 
> **Inconvénients**: A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions
> 
> HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools.

-----

### "HubSpot Service Hub experience" — 5.0/5

> **Mohammed Hareez** | *14 février 2025* | Services financiers | Taux de recommandation : 8.0/10
> 
> **Avantages**: HubSpot Service Hub is the best CRM service we ever used
> 
> **Inconvénients**: the least we like about this is its bit unorganized
> 
> My overall experience with HubSpot Service Hub is good

-----

### "Servicing the costumers" — 4.0/5

> **Taylor** | *22 février 2025* | Hôtellerie | Taux de recommandation : 8.0/10
> 
> **Avantages**: I enjoy the affordability as well as the customizing abilities within the software.
> 
> **Inconvénients**: its sometimes difficult to have my ticket rendered due to the Hubspot forms.
> 
> Overall, Hubspot has been helpful for my inquiries, and it quite affordable which i appreciate.

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### "Their service is too good?" — 5.0/5

> **Nailah** | *31 décembre 2024* | Biens de consommation | Taux de recommandation : 6.0/10
> 
> **Avantages**: The service was prompt in reaching outcand figuring out what needed
> 
> **Inconvénients**: They were slightly fast with the type of services i wasnt in tge narjet for at the time
> 
> Was researching on different types of services to use for a project and only wanted information on a specific thing. I got that information but was later reached out to upgrade to a larger service I wasn't looking into.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/182476/hubspot-service-hub)

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