--- description: HelpShelf : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpShelf - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [HelpShelf](/software/182929/helpshelf) # HelpShelf Canonical: https://fr.capterra.ca/software/182929/helpshelf Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/182929/helpshelf?page=2) > HelpShelf combine toutes vos ressources d'assistance en un widget esthétique et le rend accessible dès que nécessaire. > > Conclusion : 23 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpShelf? Entreprises axées SaaS et B2B. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 23 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HelpShelf ## Contexte commercial - **À partir de**: 25,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Royaume-Uni ## Fonctionnalités - Alerts/Escalation - Gestion de la base de connaissances ## Ressources d'aide - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Didn't know I needed this" — 5.0/5 > **Jason** | *13 mars 2019* | Formation et accompagnement professionnel | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works... > > **Inconvénients**: Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.) > > I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat) ----- ### "Saves time, cuts through headaches and customer support woes." — 5.0/5 > **Utilisateur vérifié** | *4 novembre 2021* | Édition | Taux de recommandation : 10.0/10 > > **Avantages**: It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms. > > **Inconvénients**: Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available > > Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales. ----- ### "Reduce the number of help tickets with HelpShelf" — 4.0/5 > **Mayo** | *28 septembre 2019* | Gestion de l'enseignement | Taux de recommandation : 7.0/10 > > **Avantages**: Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need. > > **Inconvénients**: The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan. > > HelpShelf helps to organize simple FAQ on the site and reduce direct queries. ----- ### "All your help materials in one place" — 5.0/5 > **Wendy** | *13 mars 2019* | Design | Taux de recommandation : 9.0/10 > > **Avantages**: I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for. > > **Inconvénients**: Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations. > > I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely. ----- ### "A tool I didn’t know I needed" — 5.0/5 > **Utilisateur vérifié** | *13 mars 2019* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: It allows me to collate support / reference materials from numerous sources in one unified front end. > > **Inconvénients**: The integrations list is still growing and I am awaiting a couple of ones on the roadmap. > > Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/182929/helpshelf?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/182929/helpshelf) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées