---
description: Merchant Centric : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Merchant Centric - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de business performance management](/directory/30051/business-performance-management-software/software) > [Merchant Centric](/software/183975/merchantcentric)

# Merchant Centric

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> Contrôlez votre réputation en ligne et utilisez-la pour développer votre marque et vos ventes avec des informations de marketing et d'opérations.
> 
> Conclusion : 11 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Merchant Centric?

Tous niveaux dans les services marketing, des opérations et de la finance des marques multisites des secteurs de la restauration, de l'automobile, du commerce de détail, des soins de santé, des agences et des banques d'investissement. Demandez votre analyse de marque gratuite.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 11 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Merchant Centric
- **Fondé**: 2013

## Contexte commercial

- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Analyse des sentiments
- Analyse des tendances
- Analyse visuelle
- Communication multicanal
- Demande d'avis
- Engagement des clients
- Enquêtes et feedback
- Gestion SEO
- Gestion de contenu
- Gestion de l'expérience client
- Gestion de la communication
- Gestion de plusieurs comptes
- Gestion des campagnes
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des contacts
- Gestion des courriels
- Gestion des enquêtes et sondages
- Gestion des réponses
- Intégration des médias sociaux
- Mesure des performances
- Notification en cas d'avis émis
- Outils de collaboration
- Rapports et analyses
- Recherche/Filtre
- Review Sharing
- Suivi de l'engagement
- Suivi des marques
- Suivi des mots-clés
- Suivi des plaintes
- Surveillance des avis émis
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Visualisation de données

## Ressources d'aide

- Service client/courriel
- Support téléphonique

## Category

- [Logiciels de business performance management](https://fr.capterra.ca/directory/30051/business-performance-management-software/software)

## Catégories connexes

- [Logiciels de business performance management](https://fr.capterra.ca/directory/30051/business-performance-management-software/software)
- [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software)
- [Solutions de gestion de marque](https://fr.capterra.ca/directory/30531/brand-management/software)
- [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software)
- [Logiciels de clients ambassadeurs](https://fr.capterra.ca/directory/31435/customer-advocacy/software)

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2. [Yotpo](https://fr.capterra.ca/software/144389/yotpo) — 4.5/5 (376 reviews)
3. [NiceJob](https://fr.capterra.ca/software/142037/nicejob) — 4.9/5 (202 reviews)
4. [GuestXM](https://fr.capterra.ca/software/189329/online-reputation-management) — 4.9/5 (15 reviews)
5. [ReviewFlowz](https://fr.capterra.ca/software/1015867/reviewflowz) — 4.8/5 (25 reviews)

## Avis

### "Excellent partner in 24/7 brand defense" — 5.0/5

> **Utilisateur vérifié** | *3 février 2022* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: MerchantCentric allows us to monitor, manage and measure brand sentiment across our national healthcare system at the micro level (reviews, comments, interactions) and the macro level (social listening, sentiment analysis.)  Over the past seven years, they have customized their offering to integrate with our ever-changing business, and our relationship has grown exponentially.  We are very happy with the high-touch, concierge-level relationship that MC representatives have built with our hospital and field leadership.
> 
> **Inconvénients**: We seem to have hit our threshold for capabilities and capacities. As our digital platforms and experiences continue to upgrade, we've asked MC for some API functions that they simply cannot provide.  We were surprised these functions were outside their core service offering, but perhaps we're farther ahead of the market than we thought.  We hope MC continues to innovate, grow and diversify in the future to support our trajectory.

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### "Perfect dashboarding\!" — 5.0/5

> **Jelle** | *5 juin 2022* | Logiciels | Taux de recommandation : 8.0/10
> 
> **Avantages**: Merchant Centric has a really nice looking UI with dashboards. From reputation management solutions, Merchant Centric did a great job of making the platform interactive. Something else I noticed is that the mobile support also works well, this is usually an issue with software like this.
> 
> **Inconvénients**: Unfortunately Merchant Centric does not provide a free trial. This would be great so my team could find out if the software is actually suiting with their needs. This makes the leap to purchase a little bit more difficult. Besides that, I can't really think of something that I disliked about Merchant Centric.
> 
> My overall experience is great\! I'm happy with Merchant Centric and I hope they keep up the trainings that they give for the software.

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### "Product review" — 4.0/5

> **al** | *2 mars 2022* | Hôtellerie | Taux de recommandation : 5.0/10
> 
> **Avantages**: Very effective when they actually respond to posts.
> 
> **Inconvénients**: Unorganzied management. No one checked if i was all set.
> 
> I wish onboarding was a bit more smooth

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### "Fantastic Product and Amazing Support\!" — 5.0/5

> **Tyler** | *9 février 2022* | Vétérinaire | Taux de recommandation : 8.0/10
> 
> **Avantages**: Although I do not work hands on in the software as much, I have no complaints from when I access it. It is so easy to use and I can find the reviews and ratings so easily so I don't have to stumble around for them.
> 
> **Inconvénients**: I don't like the charts comparing ourselves to others in our competitive area. It feels more counterintuitive and puts a negative pressure on our hospital employees. While working in a high stress area, it seems almost negative to see it and say "no matter how hard you're working, everyone else is doing better."
> 
> I have had nothing but positive experiences with MerchantCentric. Every single person I have ever engaged with on the platform has been nothing but professional and courteous. I know that they will have no problem helping people and extending our company's brand voice and ethics to online reviewers.

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### "Merchant Centric Feedback" — 5.0/5

> **Martin** | *24 février 2022* | Restaurants | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ability in one touch to communicate with all the guests willing to leave feedback is incredible. The preformed responses are a great way of teaching inexperienced managers how to communicate with upset or disappointed guests in a formal manner. The integrations are also very helpful.
> 
> **Inconvénients**: Functionality with the Social Platforms could be better. Leaving messages unread on the platform as well as the inability to flag inappropriate commentary without leaving Merchant Centric would make a huge difference and truly create a Social \& Review Management Platform
> 
> Overall, this has been a great tool to consolidate communications as well as streamline data analysis. I would recommend 10/10.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/183975/merchantcentric)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/183975/MerchantCentric/> |
| en-AE | <https://www.capterra.ae/software/183975/merchantcentric> |
| en-AU | <https://www.capterra.com.au/software/183975/merchantcentric> |
| en-CA | <https://www.capterra.ca/software/183975/merchantcentric> |
| en-GB | <https://www.capterra.co.uk/software/183975/merchantcentric> |
| en-IE | <https://www.capterra.ie/software/183975/merchantcentric> |
| en-IL | <https://www.capterra.co.il/software/183975/merchantcentric> |
| en-IN | <https://www.capterra.in/software/183975/merchantcentric> |
| en-NZ | <https://www.capterra.co.nz/software/183975/merchantcentric> |
| en-SG | <https://www.capterra.com.sg/software/183975/merchantcentric> |
| en-ZA | <https://www.capterra.co.za/software/183975/merchantcentric> |
| fr | <https://www.capterra.fr/software/183975/merchantcentric> |
| fr-BE | <https://fr.capterra.be/software/183975/merchantcentric> |
| fr-CA | <https://fr.capterra.ca/software/183975/merchantcentric> |
| fr-LU | <https://www.capterra.lu/software/183975/merchantcentric> |

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