--- description: SAM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'action sociale](/directory/31462/social-work-case-management/software) > [SAM](/software/184282/sam) # SAM Canonical: https://fr.capterra.ca/software/184282/sam Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/184282/sam?page=2) > Logiciel de gestion de dossier pour les travailleurs sociaux. Gagnez du temps, restez informé, respectez votre budget, bénéficiez d'une assistance et réalisez vos objectifs. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SAM? Agences de placement en maison d'accueil, agences d'adoption, avocats spécialisés dans le placement, bureaux d'assistance à la famille, services aux seniors et services directs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 13 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InReach Solutions - **Pays**: Portland, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 300,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Gestion des clients - Gestion des documents - Gestion des formulaires - Gestion des programmes - Gestion des références - Notes de cas - Rapports et analyses - Rapports et statistiques ## Intégrations (1 au total) - GoTo Webinar ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels d'action sociale](https://fr.capterra.ca/directory/31462/social-work-case-management/software) ## Catégories connexes - [Logiciels d'action sociale](https://fr.capterra.ca/directory/31462/social-work-case-management/software) - [Logiciels pour services sociaux](https://fr.capterra.ca/directory/30660/human-services/software) ## Logiciels similaires 1. [CharityTracker](https://fr.capterra.ca/software/132388/charitytracker) — 4.5/5 (1059 reviews) 2. [Casebook](https://fr.capterra.ca/software/200357/casebook-platform) — 4.2/5 (86 reviews) 3. [Sumac](https://fr.capterra.ca/software/144095/sumac) — 4.4/5 (132 reviews) 4. [Bonterra Apricot](https://fr.capterra.ca/software/123342/bonterra-case-management) — 4.2/5 (225 reviews) 5. [Notehouse](https://fr.capterra.ca/software/182626/notehouse) — 4.7/5 (105 reviews) ## Avis ### "Just starting out" — 5.0/5 > **Utilisateur vérifié** | *3 mai 2019* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: This software is going to allow us to go simi-paperless, it has so many areas for us to utilize. > > **Inconvénients**: Nothing - at this time I am still in the "learning" stage. > > My experience has been great so far, I am able to navigate and find what I am looking for with minimal problems. ----- ### "Wanted this to work....." — 4.0/5 > **Vicki** | *21 septembre 2023* | Gestion de l'enseignement | Taux de recommandation : 3.0/10 > > **Avantages**: The end product has some great functionality. There is product support but you are paying for services that should be included in onboarding. They expressed that some companies pay for 6-12 months before the software is even usable. > > **Inconvénients**: There is no. "basic" system in place....meaning you cannot use the software in any capacity until you as the owner learn a massive amount of backend jargon, platforms, loading etc. It was a NIGHTMARE. After 4 months of literally banging our heads against the way we cancelled and lost thousands of dollars. The system itself is pretty good....the set up is a nightmare. Every time there is an issue you are paying hourly for someone to sit and ramble at you and not actually complete the task at hand. We never gained any functional system after the 4 months....yet we were paying a monthly fee for a set up that was unusable as well as hundreds of dollars a month for "consultations: > > It was extremely frustrating. They need a base system that actually works and that you can customize as you go. They desperately need someone in management who is a teacher...not a developer. There is little to no skill in the ability to actually teach people how to use this system. ----- ### "SAM Review" — 3.0/5 > **Kim** | *2 mai 2019* | Formation et accompagnement professionnel | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of Use is the biggest and most important feature in a program for our agency. > > **Inconvénients**: When auto actions change without a change being made by our admin staff. > > SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use. ----- ### "SAM has made our agency more efficient and better performing\!" — 5.0/5 > **Melissa** | *2 mai 2019* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: I love SAM\! It is intuitive, easy to learn. It has a simple and clean user interface. As an administer, organizing the data entry experience for my end user, is straightforward and uncomplicated. A database admin, even someone with little to no experience with databases, can learn SAM quickly and create a custom database that is tailored for their agency that matches their agency's processes. It is very evident that the developers of SAM put in a lot of thought into what the end user was going to experience. Overall I recommend SAM for any social service agency wanting to increase their data collection and provide their workers with a simple, clean and easy to use database experience. > > **Inconvénients**: As much as I love SAM, there are some areas that have room for improvement. Reporting is limited to simple spreadsheet data lists with counts, averages and min/max calculations. There is no graph creation or complex data analytics. And SAM cannot link to data analytic software either. However, you can export reports to excel to create graphs and for use in BI analytics. > > Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data entered into our database as a result were unable to produce any meaningful data for our leadership and board. Since implementing SAM for our agency, we have not only increased data entry compliance but have expanded the data we collect to enable us to create complex reports, helping us make better agency decisions. We have even created a Family portal where families have their own web-based for and are able to upload documents and/or fill out data that is directly entered into SAM, thus managing part of their case. This has decreased the time it takes to get a family ready for adoption by almost 45%. Using SAM has made our agency more efficient and better performing. ----- ### "A custom SAM for us" — 4.0/5 > **Jessica** | *2 mai 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: I feel like the most valuable part of SAM is how easy it is to customize for the subscriber. Taking the time to learn how to build in SAM is really an investment into the software, and the more work I put into it, the more work it does for my agency. InReach Solutions hosts webinars frequently and even if I am not able to attend the live event they are a great resource to fall back on when I have a specific question that needs answering. If I ever find that I am unable to resolve my question through watching the webinars or reading the FAQ's answers on the website I know that I can always send an email with my question and either schedule a phone call, or receive my answer directly in email form. > > **Inconvénients**: I wish that there were more options for Template Building or a better interface with existing fill-able PDFs. We tend to have many forms provided by the State that they do not accept in any other fashion so our clients must fill these out by hand and then a worker has to input the information after the fact. If we were able to upload the State's PDF and set the fields to be fill-able with coordinating SAM Fields it would be ideal. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/184282/sam?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/184282/sam) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées