---
description: Mint Service Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Mint Service Desk - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centres de services](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk)

# Mint Service Desk

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> Plateforme de centre de service et de gestion d'actifs extrêmement flexible avec un moyen convivial de dialoguer avec des clients potentiels.
> 
> Conclusion : 22 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Mint Service Desk?

Destiné aux entreprises à la recherche d'une solution qui peut être installée sur site, sur leur propre infrastructure (c.-à-d. cloud privé).

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 22 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: OPGK RZESZOW
- **Pays**: Rzeszów, Pologne
- **Fondé**: 2011

## Contexte commercial

- **À partir de**: 5,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site)
- **Langues**: allemand, anglais, espagnol, malais, polonais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Alertes/Notifications
- Alerts/Escalation
- Analytique
- Barcode/Ticket Scanning
- Base de données de clients
- Catégorisation des ressources
- Communication multicanal
- Définition des priorités
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion des accords de service
- Gestion des billets
- Gestion des changements
- Gestion des contrats/licences
- Gestion des enquêtes
- Gestion des incidents
- Gestion des listes d'attente
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Interface d'agent
- Logiciels de CMDB (Configuration Management Database)
- Macros et réponses types
- Portail libre-service
- Rapports d'incidents
- Rapports et analyses
- Rapports et statistiques
- Recherche/Filtre
- Routage automatisé
- Stratégie de marque personnalisable
- Suivi des interactions
- Suivi des ressources
- Suivi des statuts
- Support client
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (5 au total)

- Lansweeper
- Microsoft Azure
- Microsoft Exchange
- OAuth
- baramundi Management Suite

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)

## Catégories connexes

- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Logiciels de gestion des actifs numériques](https://fr.capterra.ca/directory/30203/digital-asset-management/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)

##  Logiciels similaires

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2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Desk Manager](https://fr.capterra.ca/software/173025/help-desk-software) — 4.8/5 (106 reviews)

## Avis

### "Flexible, easy to use, a host of features at a reasonable implementation price" — 5.0/5

> **J F** | *27 octobre 2020* | Matériel informatique | Taux de recommandation : 10.0/10
> 
> **Avantages**: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
> 
> **Inconvénients**: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point\!
> 
> I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

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### "ITSM Software that doesn't kill your budget and time" — 5.0/5

> **Piotr** | *30 septembre 2021* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: - flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)
> 
> **Inconvénients**: - some UX improvements 
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

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### "Very good Asset Management tool" — 5.0/5

> **Utilisateur vérifié** | *9 octobre 2020* | Services financiers | Taux de recommandation : 7.0/10
> 
> **Avantages**: I like that it has its own ticketing system integrated with it.
> 
> **Inconvénients**: I wish they improve and modernize the user interface.

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### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5

> **Tomasz** | *30 juillet 2025* | Équipements publics | Taux de recommandation : 10.0/10
> 
> **Avantages**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter.
> 
> **Inconvénients**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process.
> 
> We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed).

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### "Easy to Use and Very Reliable" — 5.0/5

> **Frank** | *26 août 2025* | Construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime.
> 
> **Inconvénients**: None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system.
> 
> Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications.

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