---
description: Critical Mention : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Critical Mention - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils relations presse](/directory/10033/public-relations/software) > [Critical Mention](/software/187045/critical-mention)

# Critical Mention

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> Service de surveillance en temps réel basé sur le cloud conçu pour suivre le contenu provenant de la télévision, de la radio, des actualités en ligne, des publications papier et des plateformes de réseaux sociaux.
> 
> Conclusion : 13 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Critical Mention?

Les entreprises mondiales dans les relations publiques, le marketing, les gestionnaires de marque, les gouvernements, l'éducation et plus encore

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 13 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Critical Mention
- **Pays**: New York, É.-U.
- **Fondé**: 2002

## Contexte commercial

- **À partir de**: 1,00 $ US
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Alertes/Notifications
- Analyse de la concurrence
- Analyse des sentiments
- Analyse des tendances
- Analyse visuelle
- Ciblage du public
- Filtrage des mots-clés
- Gestion de la réputation numérique
- Gestion des campagnes
- Gestion des clippings
- Gestion des contacts
- Media Monitoring
- Mise à jour automatique
- Monitoring
- Rapports et analyses
- Rapports personnalisables
- Real-Time Monitoring
- Real-Time Notifications
- Recherche/Filtre
- Suivi de la presse
- Suivi des marques
- Suivi des mots-clés
- Suivi des médias sociaux
- Tableau de bord
- Visualisation de données

## Intégrations (2 au total)

- Google Analytics 360
- Slack

## Ressources d'aide

- Service client/courriel
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Outils relations presse](https://fr.capterra.ca/directory/10033/public-relations/software)

## Catégories connexes

- [Outils relations presse](https://fr.capterra.ca/directory/10033/public-relations/software)
- [Outils de gestion des médias sociaux](https://fr.capterra.ca/directory/31028/social-media-monitoring/software)
- [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software)
- [Logiciels de monitoring website](https://fr.capterra.ca/directory/10021/website-monitoring/software)
- [Logiciels de Social Listening](https://fr.capterra.ca/directory/33397/social-listening-tools/software)

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5. [Talkwalker](https://fr.capterra.ca/software/161487/talkwalker) — 4.4/5 (24 reviews)

## Avis

### "Complete mention monitoring from a single place" — 5.0/5

> **Utilisateur vérifié** | *23 mars 2021* | Internet | Taux de recommandation : 10.0/10
> 
> **Avantages**: This is the best in class mention tracking platform, we are always up to date now.
> 
> **Inconvénients**: Robust software for a reasonable price, we are 100% suttisfied.

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### "Well-priced media monitoring software with a few flaws, but superb customer service" — 4.0/5

> **Scott** | *11 mai 2021* | Relations publiques et communications | Taux de recommandation : 7.0/10
> 
> **Avantages**: Critical Mention incorporates all coverage, including broadcast, into easy-to-research keywords and client names. Viewing, selecting and building custom reports is very simple. The UI is intuitive and effective.
> 
> **Inconvénients**: Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports. Broadcast video clips are not automatically available in HD, so while you can view and download them, they're not necessarily usable for creating internal tools such as sizzle reels.
> 
> Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table.

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### "Review" — 1.0/5

> **ASHLEY** | *24 mai 2021* | Relations publiques et communications | Taux de recommandation : 0.0/10
> 
> **Avantages**: the analytics charts in the reporting tool
> 
> **Inconvénients**: didn’t have the publications i needed to monitor

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### "Critical Mention Helps Makes Our Press Even More Newsworthy" — 5.0/5

> **Stacy** | *9 juillet 2019* | Marketing et publicité | Taux de recommandation : 10.0/10
> 
> **Avantages**: Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients.  Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us.  It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs.  We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services.  Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.
> 
> **Inconvénients**: The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.
> 
> Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews.  The data is easy to pull, and the reports are customizable for client needs.

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### "Critical Mention Works for US" — 5.0/5

> **Tom** | *9 mars 2021* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team.
> 
> **Inconvénients**: I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day.

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