--- description: Centercode : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Centercode - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Centercode](/software/187442/centercode) # Centercode Canonical: https://fr.capterra.ca/software/187442/centercode Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/187442/centercode?page=2) > Une des plateformes de développement des efforts de test des clients et des employés les plus employées par les entreprises et les sociétés technologiques à forte croissance. > > Conclusion : 77 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Centercode? Centercode s'adresse aux entreprises qui cherchent à intégrer la voix du client dans chaque phase du développement d'un produit. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 77 Avis | | Simplicité | 3.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Centercode - **Pays**: Laguna HIlls, É.-U. - **Fondé**: 2001 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, finnois, français, hongrois, hébreu, irlandais, norvégien, néerlandais, polonais, suédois, tchèque - **Pays disponibles**: Allemagne, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Bibliothèque de questions - Collecte de données multicanal - Création de prototypes - Division des questions (question branching) - Définition des priorités - Enquêtes et feedback - Gestion de projets - Gestion des actions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des idées - Importation et exportation de données - Logique d'évitement - Marketing par courriel - Modèles personnalisables - Outils de collaboration - Questions personnalisables - Rapports et analyses - Segmentation de la clientèle - Suivi des plaintes - Suivi des problèmes - Suivi des étapes - Tableau de bord - Tableau de bord d'activités - Tests d'utilisation ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) - [Logiciels de gestion des produits](https://fr.capterra.ca/directory/30865/product-management/software) ## Logiciels similaires 1. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 2. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5738 reviews) 3. [Jira](https://fr.capterra.ca/software/19319/jira) — 4.4/5 (15334 reviews) 4. [Sogolytics](https://fr.capterra.ca/software/127957/sogosurvey) — 4.7/5 (730 reviews) 5. [Alchemer](https://fr.capterra.ca/software/72549/alchemer) — 4.5/5 (319 reviews) ## Avis ### "Great product" — 5.0/5 > **Adam** | *23 novembre 2020* | Électronique grand public | Taux de recommandation : 10.0/10 > > **Avantages**: The software made it very easy to test what I needed to test. > > **Inconvénients**: I would have liked to be alerted when my testing software had updates. > > Overall, Centercode was on top of the project. The communication was great. ----- ### "Centercode increased my value to the organization" — 5.0/5 > **Simeon** | *3 septembre 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information. > > **Inconvénients**: I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data. > > Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed ----- ### "Good potential but steep learning curve." — 3.0/5 > **Agnes** | *23 février 2022* | Organisme social ou civique | Taux de recommandation : 4.0/10 > > **Avantages**: The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database. > > **Inconvénients**: I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve. > > I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier. ----- ### "A great product with even greater support" — 4.0/5 > **Le' Darien** | *29 mai 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well. > > **Inconvénients**: My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this. > > When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing. ----- ### "My \#1 Software Product" — 5.0/5 > **Chris** | *6 septembre 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results. > > **Inconvénients**: Quite a steep learning curve for new users. > > We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues \& ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship \& this results in our enhancement \& support requests being resolved in a very timely manner. The whole ethos of this company \& their resulting products \& services cannot be understated; this starts with the CEO \& runs throughout the company. A real pleasure to partner with them. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/187442/centercode?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/187442/centercode) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées