--- description: typedesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: typedesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [typedesk](/software/187611/typedesk) # typedesk Canonical: https://fr.capterra.ca/software/187611/typedesk Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/187611/typedesk?page=2) > typedesk est une application de réponses prédéfinies pour Gmail, Zendesk, Helpscout, Facebook, etc. > > Conclusion : 49 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise typedesk? Les entreprises de soutien technique, les spécialistes en formation, les avocats, les équipes de vente, et les agences de marketing. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 49 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: typedesk - **Pays**: Lille, France - **Fondé**: 2018 ## Contexte commercial - **À partir de**: 8,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, français, néerlandais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, France, Inde, Irlande, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Philippines, Royaume-Uni, Singapour, Émirats arabes unis, États-Unis ## Fonctionnalités - Automatisation des processus et flux de travail - Autoresponders - Clavardage et messagerie - Clavardage proactif - Gestion des courriels - Gestion des documents - Importation et exportation de données - Logiciels de chatbots - Messagerie client en temps réel - Modèles - Outils de collaboration - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de productivité](https://fr.capterra.ca/directory/30968/productivity/software) - [Logiciels d'intelligence artificielle](https://fr.capterra.ca/directory/30938/artificial-intelligence/software) - [Logiciels de création de documents](https://fr.capterra.ca/directory/31576/document-generation/software) ## Logiciels similaires 1. [Google Docs](https://fr.capterra.ca/software/160756/google-docs) — 4.7/5 (28798 reviews) 2. [Microsoft Excel](https://fr.capterra.ca/software/176574/excel) — 4.8/5 (19401 reviews) 3. [Microsoft Word](https://fr.capterra.ca/software/1010319/microsoft-word) — 4.7/5 (2783 reviews) 4. [Google Workspace](https://fr.capterra.ca/software/168389/google-workspace) — 4.7/5 (17483 reviews) 5. [Grammarly Business](https://fr.capterra.ca/software/170306/grammarly-business) — 4.7/5 (7205 reviews) ## Avis ### "Saves me SO much time" — 5.0/5 > **Grant** | *17 octobre 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Within Typedesk, I've created several folders for responses depending on what I'm needing to type. Sometimes I need to type up an email, sometimes it's a line of text I use often, sometimes it's a connection request on LinkedIn - all of these can have shortcuts (or you simply copy directly from the app), and variables for each personalised section. I like that you can include images (including GIFs) and not just text as well. As far as I can tell, the app isn't resource heavy on my PC. > > **Inconvénients**: I wish I had more options for font customisation. It's not a big deal because I can simply change the font, but it's one more thing that takes time unnecessarily. This only matters if you're using Typedesk in emails or documents (which is what I use it for mostly). It also sometimes leaves the shortcut marker. For example, if my shortcut is: "/renewalemail", it sometimes leaves the forward slash instead of replacing the full text with the templated text I'm inserting. It doesn't happen often, but it does sometimes happen which is a bit annoying. > > I was going to put on a VA to pick up some of the slack for me with responding to emails or sending regular emails (which I used to have an email template that I'd copy \& paste, then edit), but I found I could save a bunch of my time using canned responses. I took the time to set up templates for several frequent emails, statements, etc., and I've saved myself sooo much time. It's the next best thing to complete automation. I've set variables where it's necessary and I'll type out a full email now within seconds. I love it. ----- ### "One of the most important tools in my arsenal as an entrepreneur" — 5.0/5 > **Paul** | *6 septembre 2025* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: Time saving to the max. It keeps everything for me and makes my life so much easier. I can categorize canned text responses and I can add as many as I need. Love that I can use links and RTF in my responses, too. Works every time. > > **Inconvénients**: No mobile app, could be awesome if I had a synched mobile app. They updated the app recently (as of this review) so I can no longer complain about the Edit option being laborious to select. Now there's a preview pane with an easy to click edit button. I have no other issues with the app. > > I've been using it for well over two years without issue. It stores everything I need. It's the most satisfying and efficient tool I own. It would be very difficult to live without. ----- ### "Very disappointed \!" — 1.0/5 > **Steve** | *13 juin 2025* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: At the begining the interface was looking and the promise was great : android app was coming and other great stuff. > > **Inconvénients**: No update (no android app), no new features since 2y, no response from the support team, very disappointed. I should never migrate from TextExpander to Typedesk. Definitely a bad app and a bad team. > > Good if you stay stuck in 2022. I wanted to import my canned response : you must send a CSV to the team but they never answer \! ----- ### "Exactly what I have been wanting" — 5.0/5 > **Jim** | *10 mars 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Typedesk is exactly what I have been looking for a while. It is easy to set up and I keep on learning new things to do with it. > > **Inconvénients**: I can't wait for this to become available on my Android. > > While I don't have a lot of boilerplate text I type repeatedly, I do have small things like my email address and a phrase or two I repeat all the time. Typedesk does save me time from these small repetitive typing tasks. ----- ### "Flexible features in typedesk" — 5.0/5 > **Jason** | *26 mai 2023* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: Typedesk saves me so much time\! Creating a template is easy to do... these shortcuts save so much time, and I'm finding new ways every week to continue optimizing my time by fine tuning my templates. The new features provide easy ways to create multiple results from a single template. > > **Inconvénients**: There is very little that is missing from typedesk - I would love a mobile app - even if I couldn't create templates - if I could use existing templates that would be so helpful\!\!\! We do so much on our phones now. > > Typedesk helps me recover lost time every day... my team can share templates to have consistent messaging to customers\! I wish I had found this tool years ago... it is fantastic\! ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/187611/typedesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/187611/typedesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées