--- description: Endear : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Endear - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de points de vente](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing) # Endear Canonical: https://fr.capterra.ca/software/187844/endear-outbound-retailing Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/187844/endear-outbound-retailing?page=2) > Endear est une plateforme de CRM et de développement de clientèle conçue pour aider les marques de vente au détail omnicanal à stimuler les ventes et la fidélisation. > > Conclusion : 44 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Endear? Les commerces de détail omnicanaux qui souhaitent moderniser leurs opérations de commerce de détail et stimuler les ventes et la fidélisation. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 44 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Endear - **Pays**: New York, É.-U. - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 350,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Argentine, Australie, Canada, Chili, Colombie, Espagne, France, Mexique, Nicaragua, Nouvelle-Zélande, Pérou, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des performances - Gestion des tâches - Importation et exportation de données - Intégration de place de marché électronique - Logiciels CRM (gestion de la relation client) - Marketing multicanal - Marketing par courriel - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Rapports et analyses - Rapports personnalisables - Segmentation - Stockage de documents - Suivi de l'engagement - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (14 au total) - Gorgias - Heartland Retail - Klaviyo - Kustomer - Lightspeed - Microsoft 365 - Newstore - Shopify - Shopify POS - Shopify Plus - Square Payments - Teamwork Commerce - WhatsApp - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de points de vente](https://fr.capterra.ca/directory/20053/retail-management-systems/software) ## Catégories connexes - [Logiciels de gestion de points de vente](https://fr.capterra.ca/directory/20053/retail-management-systems/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels e-commerce multicanal](https://fr.capterra.ca/directory/31281/multi-channel-ecommerce/software) ## Logiciels similaires 1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 4. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Endear Review" — 4.0/5 > **Manal** | *5 novembre 2024* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: - The creativity of it, the way we can create campaigns, lookbooks, stories, etc - Newstore customers data based are connected to endear - East to use > > **Inconvénients**: - The way the audiences are organized could use a bit more work - The fact that Endear notes and new store notes aren't connected - When you start a draft it usually doesn't re appear when you leave the page > > Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix. ----- ### "Awesome Tool" — 5.0/5 > **Thomas** | *22 mai 2020* | Production alimentaire | Taux de recommandation : 10.0/10 > > **Avantages**: I liked the ease of use and the statistical analysis > > **Inconvénients**: Make it easier to message 500 people at once. > > Customer service was amazing\! ----- ### "JANTAMINIAU REVIEW" — 5.0/5 > **PALOMA** | *13 février 2025* | Textile | Taux de recommandation : 10.0/10 > > **Avantages**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement. > > **Inconvénients**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement. > > My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\! ----- ### "Needs work" — 3.0/5 > **Katia** | *13 juillet 2020* | Vente au détail | Taux de recommandation : 3.0/10 > > **Avantages**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach > > **Inconvénients**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible > > Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful ----- ### "Clientele magic" — 4.0/5 > **Sara** | *2 novembre 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: I love that I can take personal notes for each client\! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal\! > > **Inconvénients**: When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once\! > > My overall experience with Ebdear is great\! I love the fact that I can have all of my clients in one place\! ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/187844/endear-outbound-retailing?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/187844/endear-outbound-retailing) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées