--- description: Endear : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Endear - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de points de vente](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing) # Endear Canonical: https://fr.capterra.ca/software/187844/endear-outbound-retailing Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/187844/endear-outbound-retailing?page=2) > Endear est une plateforme de CRM et de développement de clientèle conçue pour aider les marques de vente au détail omnicanal à stimuler les ventes et la fidélisation. > > Conclusion : 46 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Endear? Les commerces de détail omnicanaux qui souhaitent moderniser leurs opérations de commerce de détail et stimuler les ventes et la fidélisation. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 46 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Endear - **Pays**: New York, É.-U. - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 350,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Argentine, Australie, Canada, Chili, Colombie, Espagne, France, Mexique, Nicaragua, Nouvelle-Zélande, Pérou, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des performances - Gestion des tâches - Importation et exportation de données - Intégration de place de marché électronique - Logiciels CRM (gestion de la relation client) - Marketing multicanal - Marketing par courriel - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Rapports et analyses - Rapports personnalisables - Segmentation - Stockage de documents - Suivi de l'engagement - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (13 au total) - Gorgias - Klaviyo - Kustomer - Lightspeed - Microsoft 365 - Newstore - Shopify - Shopify POS - Shopify Plus - Square Payments - Teamwork Commerce - WhatsApp - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de points de vente](https://fr.capterra.ca/directory/20053/retail-management-systems/software) ## Catégories connexes - [Logiciels de gestion de points de vente](https://fr.capterra.ca/directory/20053/retail-management-systems/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels e-commerce multicanal](https://fr.capterra.ca/directory/31281/multi-channel-ecommerce/software) ## Logiciels similaires 1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6973 reviews) 2. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (964 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3426 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avis ### "Endear Review" — 4.0/5 > **Manal** | *5 novembre 2024* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: - The creativity of it, the way we can create campaigns, lookbooks, stories, etc - Newstore customers data based are connected to endear - East to use > > **Inconvénients**: - The way the audiences are organized could use a bit more work - The fact that Endear notes and new store notes aren't connected - When you start a draft it usually doesn't re appear when you leave the page > > Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix. ----- ### "Awesome Tool" — 5.0/5 > **Thomas** | *22 mai 2020* | Production alimentaire | Taux de recommandation : 10.0/10 > > **Avantages**: I liked the ease of use and the statistical analysis > > **Inconvénients**: Make it easier to message 500 people at once. > > Customer service was amazing\! ----- ### "We love Endear\!" — 5.0/5 > **Cristina** | *4 mai 2026* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: We love the customer support. We have had experiences in the past from other softwares where the support was not fast and with Endear our questions get answered right away. > > **Inconvénients**: I think the reporting could use more work. We would like to build companywide benchmarks and being able to pull in what exact segment is preforming the best would help us be able to do this. > > Our overall experience with Endear is great. The team is there from start to finish from training our stores to make sure that they can use the platform to monthly calls to ensure we are up to date on new offerings, etc. we love working with them\! ----- ### "Needs work" — 3.0/5 > **Katia** | *13 juillet 2020* | Vente au détail | Taux de recommandation : 3.0/10 > > **Avantages**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach > > **Inconvénients**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible > > Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful ----- ### "Great tool for customer engagement" — 4.0/5 > **Jason** | *7 mai 2026* | Mode et vêtements | Taux de recommandation : 7.0/10 > > **Avantages**: Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are. > > **Inconvénients**: We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward. > > We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/187844/endear-outbound-retailing?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/187844/endear-outbound-retailing) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées