--- description: Enterprise Bot : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enterprise Bot - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes IA](/directory/31596/conversational-ai-platform/software) > [Enterprise Bot](/software/188017/chatbot2go) # Enterprise Bot Canonical: https://fr.capterra.ca/software/188017/chatbot2go Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/188017/chatbot2go?page=2) > L'éditeur fournit aux entreprises des outils d'IA conversationnelle rentables pour le chat, les e-mails et les appels, afin de révolutionner les interactions client. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Enterprise Bot? Les grandes entreprises dans le monde entier, dans des secteurs aussi divers que les transports, les finances et les assurances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 10 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Enterprise Bot - **Pays**: Zug, Suisse - **Fondé**: 2016 ## Contexte commercial - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Linux (sur site), Chromebook (ordinateur) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, indonésien, italien, malais, néerlandais, portugais, portugais brésilien, portugais européen, suédois, vietnamien - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Espagne, France, Inde, Indonésie, Italie, Liechtenstein, Luxembourg, Malaisie, Pays-Bas, Pologne, Portugal, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Suisse et 4 de plus ## Fonctionnalités - Accès mobile - Aide contextuelle - Alerts/Escalation - Analyse de texte - Analyse des sentiments - Analyse prédictive - Apprentissage automatique - Assistant personnel intelligent (API) - Automate d'appel - Automatisation des processus et flux de travail - Balisage des éléments du discours - CTI (couplage téléphonie informatique) - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Extraction de données - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - IVR - Importation et exportation de données - Intelligence artificielle et apprentissage automatique - Interface d'agent - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie instantanée - Personnalisation - Planification des rappels - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Reconnaissance d'intention - Reconnaissance vocale - Routage automatisé - Routage des appels - Suivi des appels - Suivi des interactions - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (8 au total) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) ## Catégories connexes - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews) 3. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Ada](https://fr.capterra.ca/software/164470/ada-support) — 4.7/5 (15 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avis ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 mai 2022* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Inconvénients**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 janvier 2022* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Inconvénients**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 janvier 2022* | Loisirs, voyage et tourisme | Taux de recommandation : 9.0/10 > > **Avantages**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Inconvénients**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 janvier 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Inconvénients**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 janvier 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Inconvénients**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/188017/chatbot2go?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/188017/chatbot2go) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées