--- description: Hospitable.com : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hospitable.com - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Hospitable.com](/software/189280/smartbnb) # Hospitable.com Canonical: https://fr.capterra.ca/software/189280/smartbnb Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/189280/smartbnb?page=2) > Smartbnb est le moteur d'automatisation qui alimente plus de 75 000 locations de vacances à travers le monde pour offrir une expérience client personnalisée à grande échelle. > > Conclusion : 142 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Hospitable.com? Propriétaires de biens ou responsables qui dirigent entre deux et plus de 5 000 propriétés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 142 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Hospitable.com - **Pays**: Tallinn, Estonie - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 59,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Gestion de l'expérience invité - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des contacts - Gestion des employés - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Rapports et analyses - Rapports et statistiques - Third-Party Integrations - Traitement des paiements ## Intégrations (13 au total) - August - Autohost - DACK - DPGO - Mailchimp - PriceLabs - Rategenie - RemoteLock - ResortCleaning - StayFi - Turno - Vrbo - Wheelhouse ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de location saisonnière](https://fr.capterra.ca/directory/30616/vacation-rental/software) - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Logiciels similaires 1. [Guesty Lite](https://fr.capterra.ca/software/169863/your-porter-app) — 4.7/5 (547 reviews) 2. [Guesty](https://fr.capterra.ca/software/159377/guesty) — 4.4/5 (465 reviews) 3. [OwnerRez](https://fr.capterra.ca/software/100831/ownerrez) — 4.9/5 (259 reviews) 4. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 5. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) ## Avis ### "Cheap but very unreliable" — 2.0/5 > **Utilisateur vérifié** | *27 mai 2025* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. > > **Inconvénients**: Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. ----- ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" — 5.0/5 > **Daniel** | *20 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. > > **Inconvénients**: I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. > > They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. ----- ### "Automation we can't live without" — 5.0/5 > **Perry** | *30 octobre 2024* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. > > **Inconvénients**: I love everything about Hospitable\! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed\! > > Hospitable has become an essential part of my property management business. ----- ### "Lack of Customer Service Overshadows the Product" — 1.0/5 > **Utilisateur vérifié** | *2 janvier 2026* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. > > **Inconvénients**: Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. > > The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. ----- ### "The easiest STR PMS" — 5.0/5 > **Rob** | *24 octobre 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, functionality, ease of setup > > **Inconvénients**: Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it\! ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/189280/smartbnb?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/189280/smartbnb) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées