--- description: Sendcloud : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendcloud - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des livraisons](/directory/30104/shipping/software) > [Sendcloud](/software/189663/sendcloud) # Sendcloud Canonical: https://fr.capterra.ca/software/189663/sendcloud Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/189663/sendcloud?page=2) > Sendcloud permet à plus de 23 000 sites e-commerce de gagner du temps et de l'argent sur la gestion de leurs processus d'expédition > > Conclusion : 96 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sendcloud? Sites e-commerces et Marketplaces ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 96 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Sendcloud - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 40,00 € - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais - **Pays disponibles**: Allemagne, Autriche, Belgique, Curaçao, Espagne, France, Italie, Pays-Bas, Royaume-Uni ## Fonctionnalités - Alertes/Notifications - Base de données de clients - Calcul du prix d'envoi - Gestion de l'e-commerce - Gestion des commandes - Gestion des expéditions - Gestion des retours - Impression d'étiquettes - Livraison par voie terrestre - Rapports et analyses - Rapports et statistiques - Suivi des commandes - Suivi des expéditions - Suivi des livraisons - Suivi des statuts - Tableau de bord d'activités - Third-Party Integrations - Étiquettes d'expédition ## Intégrations (13 au total) - Adobe Commerce - BigCommerce - Lightspeed Retail - Online Auction System - PlentyONE - PrestaShop - ShipHero - Shopify - Shopify POS - Shopify Plus - Shopware - Wix - WooCommerce ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) ## Catégories connexes - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) - [Logiciels de suivi d'expédition](https://fr.capterra.ca/directory/31602/shipment-tracking/software) - [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software) - [Logiciels pour transporteurs](https://fr.capterra.ca/directory/10046/courier/software) - [Logiciels de logistique](https://fr.capterra.ca/directory/30081/logistics/software) ## Logiciels similaires 1. [ShipTime](https://fr.capterra.ca/software/198849/shiptime) — 4.6/5 (500 reviews) 2. [Easyship](https://fr.capterra.ca/software/170399/easyship) — 4.3/5 (278 reviews) 3. [ShipStation](https://fr.capterra.ca/software/155621/shipstation) — 4.6/5 (955 reviews) 4. [Pirate Ship](https://fr.capterra.ca/software/172133/pirate-ship) — 4.9/5 (1005 reviews) 5. [Freightview](https://fr.capterra.ca/software/136895/freightview) — 4.7/5 (743 reviews) ## Avis ### "Beaucoup de problème" — 2.0/5 > **Olivier** | *30 août 2024* | Vente au détail | Taux de recommandation : 2.0/10 > > **Avantages**: Plus beaucoup d'avantages en fait.... les belles années ont passés, Sendcloud n'est plus comme avant. Beaucoup moins embêté avec une assurance externe > > **Inconvénients**: Beaucoup de perte de colis et de retard, réponse très génériques du service client, avec un certaine ignorance pour d'autres questions, remboursement extrêmement long (6 mois en moyenne) pour les colis gérés sans assurance par sendcloud malgré une responsabilité à 100%, désolant \! > > Pas trop de problème en général, sauf que si ça arrive, vous devez recommencer tout à zéro, leur seule solution est la désinstallation complète et ré-installation... bof assez moyen comme réponse. ----- ### "Great all-in-one tool for logistics" — 5.0/5 > **Julian** | *4 février 2025* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Super easy if you need to send packages. Makes sure that we are able to streamline our logistic processes, even that we are not e-commerce > > **Inconvénients**: Not as easy to integrate as it only uses API and not Zapier for example > > Overall Sendcloud is a great tool that allows us to streamline our logistics process. It makes sure we are on track on incoming packages and it gives a nice discount on packages as well. ----- ### "Recommended for small and big ecommerce sellers." — 4.0/5 > **Tim** | *25 mai 2025* | Import/Export | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use. We use it for labels we can send to customers to return products with. Easily useable and its nice that you pay afterwards. > > **Inconvénients**: I don't like the fact that the return portal only works with paid plans and that without your own carrier contract the labels are actually more expensive. > > Great experience. We have been using it for over 4 years and we will most likely keep using it for our return labels or occassionally for shipments outside of our fulfilment center. ----- ### "Totally Useless, Only Sign Up If You Want to Destroy Your Business" — 1.0/5 > **Kayzar** | *10 juin 2022* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: I found no pros, they were more expensive and charged for the account as well where the competition don’t charge for basic customer care. Software was no different than other similar companies just hyped up by the sales reps who are complete liars. > > **Inconvénients**: I found a lot of time wasting when trying to get things done, was told that they had integrated software with Amazon but this only worked satisfactorily with U.K. orders but I export to Europe mainly > > My experience of SendCloud was that they are a bunch of liars that will tell you anything to make you sign up but then deliver absolutely nothing they promised. They negotiated rates with me then after I paid 2 invoices which was what we had agreed the next invoices had a bunch of hidden charges. They were unprofessional, I didn’t speak to the account manager for several weeks due to “partying too much”. The main reason I signed up was a promise about customer support handling customs issues which I asked about 4-5 times and was told not to worry but the first thing that happened was a customs issue exactly what I had described and I was given the number of French customs as customer support. A total disgrace of a company, I would advise to only use them if you want to pay double your negotiated rate, be hounded by debt collectors and have your Amazon business suspend repeatedly. ----- ### "Sencloud for webshops" — 5.0/5 > **Ferdek** | *25 novembre 2020* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent. > > **Inconvénients**: We use SoundCloud now only for EU shipments because SoundCloud at this moment is missing integration with FedEx courier company. I hope it will be added soon that I can use SendCloud for all my packages. We tried a few times to send packages outside EU with DHL but we never succeed with it - somehow there was always some issue with it so we gave up and concentrate on using SendCloud only for EU. However, if integration with FedEx will be possible we will need to look into it again because 40% of all our packages go outside the EU. I am also missing integration with the selling platform Reverb. > > I really think that SendCloud is the best multi shipping platform in Europe - I've tried several other and the competition far away behind SendCloud. I use it every day and it helped my business a lot. When I started my first webshop I didn't have enough orders to negotiate good shipping rates with courier companies - SendCloud was a solution at that time to offer to my client's affordable shipping costs. 2 years ago we were having maybe 3-5 orders a week, now it is around 5-10 orders a day. SendCloud played a major role in this business growth. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/189663/sendcloud?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/189663/sendcloud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées