--- description: Custify : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://fr.capterra.ca/software/190125/custify Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/190125/custify?page=2) > Custify est une solution destinée aux entreprises SaaS B2B qui permet de réduire le taux de désabonnement et d'augmenter la valeur vie client. > > Conclusion : 135 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Custify? Entreprises SaaS B2B ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 135 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Custify - **Pays**: Bucurest, Roumanie - **Entreprise fondée en**: 2017 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alertes de compte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Cartographie du parcours client - Communication multicanal - Engagement des clients - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des comptes - Gestion des courriels - Gestion des données client - Gestion des désabonnements - Gestion des enquêtes et sondages - Gestion des recettes - Gestion des tâches - Intégration des employés - Mesure des performances - Modèles personnalisables - NPS des clients - Outils de collaboration - Rapports et analyses - Score "health score" - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Workflow Automation ## Intégrations (22 au total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... et 7 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de rétention des clients](https://fr.capterra.ca/directory/34255/customer-retention/software) ## Logiciels similaires 1. [monday CRM](https://fr.capterra.ca/software/1024614/monday-crm) — 4.7/5 (466 reviews) 2. [Customerscore.io](https://fr.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 3. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Skalin](https://fr.capterra.ca/software/1018511/skalin) — 4.9/5 (55 reviews) ## Avis ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 août 2026* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Inconvénients**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 juillet 2026* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Inconvénients**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juin 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: NPS collection feature. Customer Support. > > **Inconvénients**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 août 2026* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Inconvénients**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Great tool to avoid problems in the day to day" — 5.0/5 > **Franco** | *10 août 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. > > **Inconvénients**: Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. > > We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/190125/custify?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/190125/custify) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées