---
description: Dialpad : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dialpad - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'enregistrement des appels](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell)

# Dialpad

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> Dialpad Sell est un numéroteur de vente efficace qui accélère le délai de démarrage et rend les représentants plus productifs à l'aide de la technologie d'information vocale.
> 
> Conclusion : 562 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Dialpad?

Les entreprises de toutes envergures qui cherchent à stimuler l'efficacité de leurs représentants et à accélérer les délais de mise en œuvre.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.2/5** | 562 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Dialpad
- **Pays**: San Francisco, É.-U.
- **Fondé**: 2011

## Contexte commercial

- **À partir de**: 27,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais, français, japonais
- **Pays disponibles**: Australie, Canada, Japon, Nouvelle-Zélande, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Automate d'appel
- Automated Attendant
- CTI (couplage téléphonie informatique)
- Clavardage et messagerie
- Collaboration entre plusieurs utilisateurs
- Communication multicanal
- Distribution automatique des appels
- Enregistrement des appels
- Enregistrements
- Gestion de la formation
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des listes
- Gestion des listes d'appels
- Gestion des listes d'attente
- Gestion des performances
- Gestion des réunions
- Gestion des évaluations
- Goal Setting/Tracking
- IVR
- Identification de l'appelant
- Intelligence artificielle et apprentissage automatique
- Intelligence conversationnelle
- Interface d'agent
- Journalisation des appels
- Liaisons SIP
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Messagerie instantanée
- Messagerie vocale
- Mesure des performances
- Numéroteur automatique
- Numéroteur prédictif (predictive dialer)
- Outils de collaboration
- PBX
- Rapports et analyses
- Rapports sur les appels
- Reconnaissance d'intention
- Reconnaissance vocale
- Routage automatisé
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Tableau de bord
- Traitement automatique du langage naturel
- Transfert de fichiers
- Transfert d’appel
- VoIP

... et 2 fonctionnalités supplémentaires

## Intégrations (59 au total)

- Abstrakt
- Alexa
- AzureDesk
- Bubble
- Bullhorn ATS & CRM
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Ceipal Procurewise
- Chorus
- Clio
- Cloze
- Convin
- Copper
- DataGrail

... et 44 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software)

## Catégories connexes

- [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software)
- [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software)
- [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software)
- [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software)
- [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software)

##  Logiciels similaires

1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (866 reviews)
2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (322 reviews)
3. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (916 reviews)
4. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews)
5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1202 reviews)

## Avis

### "Great tool for Remote CX Teams" — 4.0/5

> **Mac** | *1 août 2025* | Biens de consommation | Taux de recommandation : 7.0/10
> 
> **Avantages**: Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.
> 
> **Inconvénients**: Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms.

Doesn't integrate with all the tools we use.

-----

### "Dialpad is a great phone system for sales teams" — 5.0/5

> **Scott** | *8 août 2025* | Banque | Taux de recommandation : 10.0/10
> 
> **Avantages**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient.
> 
> **Inconvénients**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology.
> 
> Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone.

-----

### "Convenient Dialer" — 5.0/5

> **Utilisateur vérifié** | *12 août 2025* | Immobilier | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call.
> 
> **Inconvénients**: It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises.
> 
> So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have.

-----

### "Terrible Phone and SMS Service" — 1.0/5

> **Kevin** | *28 avril 2025* | Immobilier | Taux de recommandation : 0.0/10
> 
> **Avantages**: The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job.
> 
> **Inconvénients**: SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience.
> 
> The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here.

-----

### "Terrible for Solopreneurs or Basic Tier Plan" — 1.0/5

> **Nathan** | *28 janvier 2026* | Marketing et publicité | Taux de recommandation : 0.0/10
> 
> **Avantages**: It worked great when it worked, but ended up costing me a very large client due to the issues I experienced.
> 
> **Inconvénients**: Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?

The support team wouldn't help me because I didn't upgrade to a higher tier....wtf?
> 
> Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/190976/dialpad-sell)

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