--- description: Dialpad : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'enregistrement des appels](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://fr.capterra.ca/software/190976/dialpad-sell Page : 1/24\ Suivant: [Page suivante](https://fr.capterra.ca/software/190976/dialpad-sell?page=2) > Dialpad Sell est un numéroteur de vente efficace qui accélère le délai de démarrage et rend les représentants plus productifs à l'aide de la technologie d'information vocale. > > Conclusion : 570 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dialpad? Les entreprises de toutes envergures qui cherchent à stimuler l'efficacité de leurs représentants et à accélérer les délais de mise en œuvre. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 570 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Dialpad - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 27,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, français, japonais - **Pays disponibles**: Australie, Canada, Japon, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse des sentiments - Automate d'appel - Automated Attendant - CTI (couplage téléphonie informatique) - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Distribution automatique des appels - Distribution des appels - Enregistrement des appels - Enregistrements - Gestion de la communication - Gestion de la formation - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion des performances - Gestion des réunions - Gestion des évaluations - Goal Setting/Tracking - IVR - Identification de l'appelant - Intelligence conversationnelle - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie instantanée - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Outils de collaboration - PBX - Rapports et analyses - Rapports sur les appels - Reconnaissance vocale - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord - Traitement automatique du langage naturel - Transfert de fichiers - VoIP ... et 7 fonctionnalités supplémentaires ## Intégrations (58 au total) - Abstrakt - Alexa - AzureDesk - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... et 43 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) ## Catégories connexes - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) - [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (359 reviews) 3. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (467 reviews) 5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) ## Avis ### "Good phone system, never had any issues" — 5.0/5 > **Alex** | *16 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. > > **Inconvénients**: Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. ----- ### "Great tool for Remote CX Teams" — 4.0/5 > **Mac** | *1 août 2025* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. > > **Inconvénients**: Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. ----- ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8 août 2025* | Banque | Taux de recommandation : 10.0/10 > > **Avantages**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Inconvénients**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *25 mai 2026* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Inconvénients**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Meh\!😑 limited integration capabilities, difficult to get support" — 3.0/5 > **Ariel** | *5 juin 2025* | Marketing et publicité | Taux de recommandation : 2.0/10 > > **Avantages**: I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. > > **Inconvénients**: What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly > > My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM ----- Page : 1/24\ Suivant: [Page suivante](https://fr.capterra.ca/software/190976/dialpad-sell?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/190976/dialpad-sell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées