--- description: QAlert : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QAlert - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion du BTP](/directory/10042/public-works/software) > [QAlert](/software/191313/qalert) # QAlert Canonical: https://fr.capterra.ca/software/191313/qalert Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/191313/qalert?page=2) > Une suite cloud de solutions logicielles CRM/d'appels non urgents complète avec application web, application mobile, flux de travail interne, base de connaissances et reporting robuste. > > Conclusion : 6 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise QAlert? QAlert est utilisé dans les agences gouvernementales locales et régionales, ainsi que dans les call centers pour gérer, suivre et résoudre les demandes de citoyens non urgentes, les ordres de travail et les plaintes courantes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 6 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: QScend Technologies - **Pays**: Waterbury, É.-U. - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 10 800,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Définition des priorités - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des commentaires - Gestion des demandes de service - Gestion des incidents - Gestion des tâches - Portail libre-service - Stratégie de marque personnalisable - Suivi des problèmes - Tableau de bord ## Intégrations (4 au total) - Citizenserve - Trimble Cityworks - VUEWorks - eFeedback Manager for Public Agencies ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion du BTP](https://fr.capterra.ca/directory/10042/public-works/software) ## Catégories connexes - [Logiciels de gestion du BTP](https://fr.capterra.ca/directory/10042/public-works/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [InvGate Service Management](https://fr.capterra.ca/software/133392/service-desk) — 4.6/5 (108 reviews) ## Avis ### "QAlert for the City of Aspen" — 5.0/5 > **Rebecca** | *3 octobre 2019* | Administration publique | Taux de recommandation : 9.0/10 > > **Avantages**: I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. > > **Inconvénients**: The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. > > We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. ----- ### "QAlert Review" — 4.0/5 > **Tatyana** | *3 octobre 2019* | Relations publiques et communications | Taux de recommandation : 9.0/10 > > **Avantages**: What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. > > **Inconvénients**: What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. ----- ### "Review" — 4.0/5 > **Hannah** | *11 octobre 2019* | Administration publique | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to make changes to request types and routes and great customer service. > > **Inconvénients**: Reporting Features need to be more robust ----- ### "Quick Implementation" — 4.0/5 > **Wendy** | *18 octobre 2019* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. > > **Inconvénients**: You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. > > Great value\! It has allowed us to expand our services and number of responders without additional costs. ----- ### "Amazing Government CRM Software" — 5.0/5 > **Paul** | *5 octobre 2019* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, EXCELLENT customer support. Training Department. > > **Inconvénients**: There is really nothing that comes to mind as a con. > > As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/191313/qalert?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/191313/qalert) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées