---
description: Knowmax : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Knowmax - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Knowmax](/software/192775/knowmax)

# Knowmax

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> Knowmax est une plateforme d'expérience et d'engagement client omnicanale qui aide les marques et les grandes entreprises à atteindre leurs objectifs en matière d'expérience client.
> 
> Conclusion : 10 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Knowmax?

Télécommunications |
FinTech |
Banques |
Assurance |
FAI | 
e-commerce |
Voyage et hôtellerie

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 10 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Kochar Tech
- **Pays**: Gurugram, Inde
- **Fondé**: 2017

## Contexte commercial

- **À partir de**: 14,99 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site)
- **Langues**: anglais, arabe, espagnol, français, italien, néerlandais
- **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Brésil, Espagne, France, Italie, Koweït, Malaisie, Mexique, Nouvelle-Zélande, Oman, Pays-Bas, Philippines, Portugal, Qatar, Royaume-Uni, Singapour, Suisse et 6 de plus

##  Fonctionnalités

- Catalog Management
- Contrôles/Permissions d'accès
- Discussions/Forums
- Enquêtes et feedback
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des commentaires
- Gestion des connaissances
- Gestion des utilisateurs
- Mise en forme de texte
- Modèles personnalisables
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Stratégie de marque personnalisable
- Third-Party Integrations
- Éditeur de texte enrichi

## Intégrations (8 au total)

- Ameyo
- Freshchat
- Freshdesk
- GENESYS
- Google Chrome
- Salesforce Starter
- Talkdesk
- Zendesk Suite

## Ressources d'aide

- Service client/courriel
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software)

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3. [Microsoft SharePoint](https://fr.capterra.ca/software/1167/sharepoint) — 4.4/5 (5412 reviews)
4. [Notion](https://fr.capterra.ca/software/186596/notion) — 4.7/5 (2709 reviews)
5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews)

## Avis

### "Outstanding Knowledge Base System with Exceptional Vendor Support" — 5.0/5

> **Fahad** | *21 juillet 2025* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: We have been using the upgarded knowledge base system for several months now, and it has truly transformed the way our team accesses and shares information. The intuitive interface makes it incredibly easy to find answers quickly, reducing downtime and boosting productivity across the board. Our employees and customers alike benefit from the clear, well-organized articles and resources.
> 
> **Inconvénients**: A common downside of knowledge bases is that they require regular updates and maintenance to ensure information remains accurate and relevant.
> 
> Overall, this knowledge base system has become an indispensable tool for us, thanks to its powerful features and the exceptional support behind it. Highly recommended for any organization looking to improve knowledge sharing and customer service

-----

### "Knowmax Review from Ashutosh" — 4.0/5

> **Ashutosh** | *22 avril 2025* | E-learning | Taux de recommandation : 8.0/10
> 
> **Avantages**: Simple and easy to understand the product on which anyone is working                             .
> 
> **Inconvénients**: Sometimes the D-tree changes get delayed to reflect, or do not reflect \& admin view need to made more usefriendly
> 
> For the new user in the system to understand any process is easy from the user end. However, required support in making user user-friendly from the Admin view

-----

### "Knowmax Review- Tata Digital Limited" — 4.0/5

> **Tanaya** | *19 septembre 2023* | Services aux consommateurs | Taux de recommandation : 7.0/10
> 
> **Avantages**: Ease of useNo limit on content additionAgility to use as per use
> 
> **Inconvénients**: Would like it more if it had more features than a Knowledge bass

-----

### "Senior Manager Quality Assurance" — 5.0/5

> **Fathimath** | *23 avril 2025* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It's been a strong fit for our digital-first approach.
> 
> **Inconvénients**: We’d love to see more AI-driven features and support for our local language. Individual license-based pricing made us consider initially, but the value it’s brought to our knowledge management has made it worthwhile

-----

### "Knowmax - Review - Promit" — 4.0/5

> **Promit** | *19 août 2024* | E-learning | Taux de recommandation : 8.0/10
> 
> **Avantages**: Reports are simple and easy to understand.
> 
> **Inconvénients**: The admin D-Tree creation page keeps changing as well as page gets blank wherein there is no prior information shared with us with respect to the changes or probable downtime.
> 
> User view is good. But need to simplify further from admin standpoint.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/192775/knowmax)

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