--- description: CM.com Communications Platform : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CM.com Communications Platform - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes SMS marketing](/directory/30842/sms-marketing/software) > [CM.com Communications Platform](/software/196877/cm-com) # CM.com Communications Platform Canonical: https://fr.capterra.ca/software/196877/cm-com Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/196877/cm-com?page=2) > Suscitez l'engagement de vos clients via leurs canaux de messagerie préférés, des SMS et des appels vocaux sur la plateforme CM.com. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CM.com Communications Platform? Les entreprises de tous secteurs et de toutes tailles qui veulent échanger avec leurs clients sur leurs canaux préférés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 7 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CM.com - **Pays**: Los Angeles, Pays-Bas - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 0,01 € - **Type de licence**: (Version d’essai gratuite) - **Prix**: Pour les canaux conversationnels, trois modèles de tarification répondent à vos besoins : Utilisateurs actifs mensuels, Conversations ou Messages. Chacun d'entre eux peut être utilisé avec un forfait ou une tarification à la carte. La tarification des SMS à travers le monde est basée sur la destination, avec un prix fixe par pays. Pour les services vocaux, la facturation se fait par appel (OTP et campagnes vocales) ou par seconde (API vocale et SIP Trunk) et la tarification dépend également de la destination. - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, néerlandais, portugais brésilien, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès mobile - Alerts/Escalation - Analyse des campagnes - CTI (couplage téléphonie informatique) - Ciblage du public - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Distribution automatique des appels - Distribution de leads - Enregistrement des appels - Envoi de SMS en masse - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Liaisons SIP - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Notifications poussées - Personnalisation - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Profils de clients - Qualification de leads - Rapports et analyses - Rapports et statistiques - Routage des appels - Réponses automatisées - SMS Marketing - Segmentation de la clientèle - Suivi de l'engagement - Suivi des appels - Suivi des appels - Suivi des interactions - Third-Party Integrations - Transfert d’appel - Transfert à un agent - VoIP ## Intégrations (17 au total) - APIANT - Adobe Campaign - Adobe Commerce - Coosto - Drupal Commerce - Giosg - Mendix - Mysolution - OpenCart - OutSystems - Salesforce Platform - Selligent - Shopify - Watermelon - WooCommerce ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) ## Catégories connexes - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) ## Logiciels similaires 1. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews) 5. [Kimoby](https://fr.capterra.ca/software/1002618/kimoby) — 5.0/5 (22 reviews) ## Avis ### "M\&A Firm Reviews e-Signature and SMS Products" — 5.0/5 > **Mac** | *8 avril 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already. > > **Inconvénients**: The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information. > > Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc.. ----- ### "Sicuramente utile a livello di marketing aziendale" — 4.0/5 > **Francesco** | *10 janvier 2024* | Appareils médicaux | Taux de recommandation : 7.0/10 > > **Avantages**: Il fatto che si integrassero i piu' importanti social di messaggistica > > **Inconvénients**: Il prezzo e' alto in rapporto alla qualita' del servizio offerto. > > Buona esperienza che sicuramente continuero' dopo il periodo di provo ----- ### "Prime Meridian Direct Photos made simple" — 5.0/5 > **David** | *23 avril 2020* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience. > > **Inconvénients**: I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business. > > Overall it has been a great experience. CM.com and \[SENSITIVE CONTENT HIDDEN\], in particular, helped give us all the information we needed to make an informed decision. I would say \[SENSITIVE CONTENT HIDDEN\] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future. ----- ### "CM.com makes it possible to maintain effective customer engagement" — 5.0/5 > **Michelle** | *18 mai 2022* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base. > > **Inconvénients**: CM.com needs to extend their country coverage with supporting marketing to other destinations. ----- ### "One Step Closer to Valued Client Engagements" — 5.0/5 > **Marsalin** | *29 avril 2020* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team > > **Inconvénients**: One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software. > > Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/196877/cm-com?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/196877/cm-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | tr | | ----- ## Données structurées